Richard Reese | Page 3

Held against our will After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inv After being lied to and misled multiple times, we attempted to leave but was locked in the lot in the middle of the night. The certified pre-owned inventory was subject to a $1700 increase in price for nitrogen in the tires, tint and floor mats. Ridiculous. Non-negotiable, not advertised. After being told our car was covered bumper to bumper and everything in between, the grumpy finance associate attempted to sell us a $500 service plan. When we confronted the person who told us it was covered, we were told, "yeah well it does cover some things but not everything". We should've left. As we asked the finance associate to explain things, he became increasingly annoyed and appeared disgruntled being at work after they closed. When we were finally done with finance, we were given our keys and finished up. We got into our vehicles, newly purchased and the one we arrived in, and attempted to leave only to discover the finance associate locked all the gates when he left minutes prior. We were stuck. We now had two vehicles across town and couldn't leave. We were able to find two of the salesmen that were headed to their car parked outside the gate and they attempted to assist in getting in touch with someone that could unlock the gate. Multiple phone calls were made and all ended with "it's too late, he didn't answer", or "He won't come in it's too far for him to drive". Unacceptable! The grumpy finance associate returned to the lot after over an hour of waiting and started digging through different offices looking for a key that apparently didn't exist. At 1:30am, we accepted a ride home from one of the salesmen and required a ride to return the next day to retrieve our cars. We have spoken to multiple different people within the company and was told they would review the security cameras to see how this happened and get back to us. It has been exactly one month and still no response. Multiple attempts have been made to speak to the GM without avail. An email was sent to the GM requesting a face-to-face meeting to discuss these errors and the GM responded with an email that started with "I don't know you" and finished up with "if you are looking for a donation, please fill out the application on our website". After speaking in great length to the GM's assistant manager regarding these issues, we were told the GM would be in touch and to "be patient". I have exhausted all of my patience and will not continue to stay quiet about these errors. If you choose to buy a vehicle from Arlington Toyota, buyer beware, and make sure you've signed all your paperwork before the sun sets or else you may end up spending countless hours sitting in the parking lot, unable to leave. More

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Did not send the Cancellation Form to my lender. Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day, I went in and asked to cancel car care ($1299) and road hazard ($337). They were very nice and had me sign a cancellation form that they would send to my lender (Southeast Toyota Finance) to be taken care of by them. I call my lender and they assured me that Arlington Toyota should be sending them the cancellation form and that the refund would be applied at the end of my loan. Fast forward to December 2018 and I'm rear-ended and my Prius is totaled out. I go through the insurance process and when I contact my lender, they tell me that Arlington Toyota never sent them anything about a cancellation of those two services (car care for $1299 and road hazard for $337). So I contact Arlington Toyota (over the phone since I live 3 hours away from them), and they at first tell me that a manager will give me a call back. Nothing. Then I call again and they give me an email to send a copy of my cancellation form so they can take care of it. Nothing. Call again, they tell me again that a manager will be in contact with me. Nothing. These guys sold me a car and once they were done profiting from me, they were effectively done with me. They've screwed me over by not scanning/emailing/faxing this one-pager to the lender like they were supposed to do and now they don't to fix their mistake. I would NEVER recommend them to ANYBODY. They LIED to me saying that would send my cancellation form. They LIED again when they said they would call me back. Now they're avoiding me and the responsibility they have to send this for to my lender. THEY have to be the ones to send it. I doubt anybody in their right mind would be okay being out $1636 on something they effectively returned and thus never used. And all they have to do and say is : "Yes, Miss Serrano, we got your email with the form and we have sent it to your lender. Here is confirmation from our part that this has in fact been sent to Southeast Toyota Finance." More

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Quick and easy. Thank you to everyone who helped us out at this dealership with me trying to purchase my first car! Everyone was great and made it a smooth time to ge Thank you to everyone who helped us out at this dealership with me trying to purchase my first car! Everyone was great and made it a smooth time to get there and get my new baby home! Thank you all! More

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Best I ever been treated while buying a car😎 Very enjoyable experience with Arlington Toyota, Management to sales staff ensured I had the best deal on a 2019 4Runner and the most on my trade! Very enjoyable experience with Arlington Toyota, Management to sales staff ensured I had the best deal on a 2019 4Runner and the most on my trade! More

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Great Customer Service! Thank you Mr. Reese for your assistance with helping my family and myself pick the perfect car for me! I originally purchased a used 2015 Toyota Corol Thank you Mr. Reese for your assistance with helping my family and myself pick the perfect car for me! I originally purchased a used 2015 Toyota Corolla but drove off the lot with an unsettling feeling. I returned to the dealership and spoke with Mr. Reese and he generously listened to my concerns and allowed us to trade in the vehicle. He communicated my needs to our AMAZING salesman, Mr. Julian R.! Julian went above and beyond to get the perfect car for me. He spent around 6 hours assisting me and my family and we are so greatfull for his patience and kindness! I’d also like to recognize Mr. Cody W. For his kindness and product knowlede. He was so welcoming when I first came to the dealership. These two seem to be a huge part of your team and who should be rewarded for their efforts. Please know that I am very thankful for your team at Arlington Toyota for making me feel apart of the family! More

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Perfect car buying experience The sales team and customer service at Arlington Toyota is as good as I have ever he’s the pleasure of dealing with. Ms Sylvia did everything needed t The sales team and customer service at Arlington Toyota is as good as I have ever he’s the pleasure of dealing with. Ms Sylvia did everything needed to make this purchase as easy and smooth as possible More

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Awesome car buying experience I had a wonderful experience purchasing a truck from Arlington Toyota very great sales and management team it was a pleasure working with Matthew Seth I had a wonderful experience purchasing a truck from Arlington Toyota very great sales and management team it was a pleasure working with Matthew Sethi!!! More

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Wonderful experience! We had a great experience purchasing our 2018 Tacoma. We love Danny Waldron our sales man! What a go getter! He jumped through hoops and went all ou We had a great experience purchasing our 2018 Tacoma. We love Danny Waldron our sales man! What a go getter! He jumped through hoops and went all out! We are so happy with our truck and are so impressed with Danny! Thank you Danny for seeing us through to the end and for taking great care of us! And we thank Joe Johnson with a perfect finance experience! We are so impressed with these professionals - we recommend seeing these two great professionals! They really care about you and do their best to help you purchase your dream truck! Thank you! Thank you! Thank you! More

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Exceptional service Mike and Almir were astounding. 10/10 would recommend to anyone. Professional, caring, and knowledgeable. Amazing employees. Exceeded my expectations! Mike and Almir were astounding. 10/10 would recommend to anyone. Professional, caring, and knowledgeable. Amazing employees. Exceeded my expectations!! Unfortunately I cannot remember the name of the kind gentleman that helped me with my finance and payments, but he was also an incredible help. Will continue to do business with Arlington Toyota. The great team can assist you with anything, and they go above and beyond to provide excellent customer satisfaction. More

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Awesome Dealership I am 68 years old and the reason that is important is my age indicates that I have purchased a lot of vehicles in my lifetime-both new and used. It al I am 68 years old and the reason that is important is my age indicates that I have purchased a lot of vehicles in my lifetime-both new and used. It also means I can recognize a bad salesperson/dealership in a heartbeat. I have never received the AWESOME level of service and personal attention that I received from Arlington Toyota. I had the good fortune to work with Gil Mariano, Internet Sales Specialist. Right from the beginning, I realized Gil is a one of kind in today's selfish world. I know when I am "worked" by a salesman but Gil is truly just a caring person with a low pressure style. I was so impressed by Gil Mariano and finance manager Daniel Conger that I sought out their general manager, Richard Reese to praise their "customer centered" approach to business. Kudos to Gil, Daniel, Richard and Arlington Toyota. More

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