Richard Roy | Page 11

Awesome experience at Merchant's Auto! After hearing only good things about merchant's auto, me and my fiance decided to call and set up an appointment. We met with Richard Roy who was a After hearing only good things about merchant's auto, me and my fiance decided to call and set up an appointment. We met with Richard Roy who was a very pleasant individual. After greeting us at the front, he showed us to his office space so we could sit. He explained everything in full detail to us, and was very helpful and understanding. He made us feel very much at ease in the comfortable environment there. After asking which type of vehicle we were interested in purchasing, we filled out all necessary paperwork. We then test drove a 2014 Jeep Patriot and fell in love with it! It's been almost a week and we couldn't be happier! Definitely would recommend Merchants Auto in Hookset NH, honest, reliable, and trustworthy! We can't thank them enough! More

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In great hands I was greeted at the door with a smile and a handshake and that when I knew I wasn't dealing with use car sales men but experience and professional sa I was greeted at the door with a smile and a handshake and that when I knew I wasn't dealing with use car sales men but experience and professional sale agent that made the sales process easy Fast and didn't lead my in to anything that I would have regrets later More

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Very Satisfying Experience Roy was extremely kind and helpful. The whole purchase process was relaxed and there was no pressure from the Sales Consultant at any point. I was o Roy was extremely kind and helpful. The whole purchase process was relaxed and there was no pressure from the Sales Consultant at any point. I was of course, offered to test both the units and a card fax was available. I required financing the vehicle and help was not short there either, they simplified the process quite a lot. The vehicle was with only one key and there was no push back on my request for a second one, which has already been given to me in no time. I would strongly recommend both Roy and Merchants if you are considering buying a used car. Thank you very much. More

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Great Customer Service Being 6'6", my Subaru Forester was hurting my back and I needed a car that I could comfortably fit in. Richard Roy (Sales Consultant) cared and wante Being 6'6", my Subaru Forester was hurting my back and I needed a car that I could comfortably fit in. Richard Roy (Sales Consultant) cared and wanted me to find the right car for me. Richard proceeded to show me 14 cars for me to sit in on a cold and rainy Saturday. We also test drove two cars before I decided on a Chevy Traverse. The price of the Traverse was fair and I received a fair trade-in value for my Subaru Forester. I look forward to the free car washes and weekend service that Merchants provides! I feel confident Richard Roy and Merchants will provide great customer service going forward. Thanks Richard! More

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awesome I had a great experience financing my vehicle threw merchants i was sent to them with great recommendation and they lived up to it. Smooth process. T I had a great experience financing my vehicle threw merchants i was sent to them with great recommendation and they lived up to it. Smooth process. The customer support from Richard Roy was extraordinary More

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Excellent service What a great experience. Richard Roy was very helpful and found us financing. We were treated like toyalty. He really worked hard for us. Great guy! What a great experience. Richard Roy was very helpful and found us financing. We were treated like toyalty. He really worked hard for us. Great guy! More

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Awesome service Met with Richard Roy yesterday, in about 5 minutes he had us the exact car we wanted, everyone was wonderful, unforgettable experience! I would recomm Met with Richard Roy yesterday, in about 5 minutes he had us the exact car we wanted, everyone was wonderful, unforgettable experience! I would recommend this business to anyone! More

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No pressure straight forward and backs up their deal I purchased a Ford CMax from Richard. He and the other staff were freindly, courteous, and professional. I knew what I wanted before coming on the lo I purchased a Ford CMax from Richard. He and the other staff were freindly, courteous, and professional. I knew what I wanted before coming on the lot, and nobody wasted my time with silly games or tactics that I experienced at other dealerships. Vehicle was missing a couple of accessories that were included when the car was new. Merchants Auto replaced the missing items at their expense. I took one star off because the EV battery was not charged when I took delivery. Otherwise, it was a refreshing and happy experience! More

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Great Experience! Richard Roy was great - he went above and beyond to help me buy the car I wanted! Gordon Lewis was also very helpful. Overall the experience went very Richard Roy was great - he went above and beyond to help me buy the car I wanted! Gordon Lewis was also very helpful. Overall the experience went very smoothly. More

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Returning Client Happy With Purchase Again I purchased a car from this dealership 5 years ago and had a terrific experience. I was very comfortable returning for my next car. Last night I I purchased a car from this dealership 5 years ago and had a terrific experience. I was very comfortable returning for my next car. Last night I took advantage of a month end special and could not have been happier with my salesman, Richard Roy. He was kind, professional and very knowledgeable. He was very agreeable spending time to go through the sales process even though we wrapped it up long after the dealership was done for the night. He accommodated my timetable in arriving an hour before closing. He was spot on in helping me find the right car for my budget and desires. This car is the car of my dreams. I would not hesitate to recommend this dealership and Richard Roy to anyone looking for an honest deal, superb customer service and a huge selection to choose from. Thank you Richard, Scott and Merchants! Lynn McArdle More

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