Richard Vargas

This dealership is destroying my life. Last year in January I bought a used 2014 Honda Accord and 10 months later my nightmare began, when everything was already paid for... I don't know h Last year in January I bought a used 2014 Honda Accord and 10 months later my nightmare began, when everything was already paid for... I don't know how many times I have taken it to the shop and they don't know what they got. It goes to the car, but if they charge me for the xxxx they do...they didn't even check if the battery had problems...Currently I lost my rent due to payments at the workshop, I had an accident because the car completely turned off highway and lost control. and the only thing they are interested in is selling me another car as if I had not already paid almost 25 thousand dollars for the garbage they sold me... There is no respect for human beings... Being a single mother and an immigrant I no longer know What to do? Every day I risk accidents or being stranded somewhere at night because my car won't start... It's quite offensive, really, not to mention the deep depression I'm experiencing... Feedback More

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Very good service and helpful and explained all my question and did a good job question and did a good job More

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Really great experience working with Deneen and loved my test drive experience and seeing all the color, trim, and models I was interested in buying. Ended with the 2024 CR-V Hybrid Sport Touring and been h test drive experience and seeing all the color, trim, and models I was interested in buying. Ended with the 2024 CR-V Hybrid Sport Touring and been happy with my choice. More

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Deneen is so very professional and credible and always follows through on her promises to the customers. follows through on her promises to the customers. More

Helpful 5

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I've have purchased a few cars from Showcase Honda and have loved every experience. Deneen Smeraldo makes it fun and as easy as can be. She knows her stuff and knows how to make you happy. have loved every experience. Deneen Smeraldo makes it fun and as easy as can be. She knows her stuff and knows how to make you happy. More

Helpful 5

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James game me the best deal at a hard time his service was excellent and gave a great break down of my Honda purchase. was excellent and gave a great break down of my Honda purchase. More

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I have purchased 7 Honda's from Deneen. She is customer orientated and knowledgeable. I'm also very pleased with their service department. She is customer orientated and knowledgeable. I'm also very pleased with their service department. More

Helpful 5

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Preplanned a trip to get recall work involving safety issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for me - almost 4 hours. After I showed up, the service gal said they used the part on someone else's vehicle (a while back), and that I would have to return the next day. If they had knowledge of this prior to my appointment, this message could have easily been communicated and rescheduled prior to my arrival. Additionally, I was made to pay $180 for the diagnosis so I called the service manager Sean Hoops and and asked if they would kindly refund some or all of the diagnosis fee for not holding your end of the bargain up and for my gas and time on the road. He said "no and we don't refunds on diagnosis fees". Also, they found on the diagnosis a few repairs like the rear passenger window motor and door locks, and a few other small repairs and said it would be in the $4,700 (which could also be safety issues - such as door lock and window accessibility), where this cost of service any other place was almost half this price. I would definitely check out one of the other local dealerships before doing business with Showcase Honda. Safety should always be of top priority, which does not reflect the priority of this place. More

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Very professional very personal and so fun to work with. Highly recommend. Will be coming back to purchase a car for my son. Hopefully if they have a good or used one. Highly recommend. Will be coming back to purchase a car for my son. Hopefully if they have a good or used one. More

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About 8:30 a. m. Monday, December 19, I took my Honda CRV to Showcase service center. I was concerned about a message I was getting about my tires. A woman agent m. Monday, December 19, I took my Honda CRV to Showcase service center. I was concerned about a message I was getting about my tires. A woman agent came to my car. She LISTENED to me as I told her my problem. She proceeded to contact the right people in the service department. Quickly, I was told to take my car to the service department. She followed me. There a young man came to the car, checked everything, fixed what needed to be fixed. Neither of them tried to convince me to buy this/ that, get service that I didn't need. They fixed my problem. I wish all the agents could be so professional! More

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