Richard Watkins
Richard Watkins at Spitzer Kia Cleveland

Richard Watkins

Parts Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.2
28 Reviews
4.2

28 Reviews

Write a Review

28 Reviews of Richard Watkins

February 14, 2026

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Employee Rating

Pleasant customer service and knowledgeable any efficient and explains everything thoroughly any efficient and explains everything thoroughly. What definitely do business with them again and keep coming to t More

by jersed73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Spitzer Kia Cleveland responded

It’s great to hear that our team delivered pleasant, thorough support during your Kia service visit. We’re glad the clear explanations and efficiency made your experience smooth. We appreciate your loyalty and look forward to helping with your car needs again.

February 10, 2026

Dealership Rating
Employee Rating

People very nice, seems like it took too long for oil change and tire rotation More

by richterjimlin
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Feb 11, 2026

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.

February 06, 2026

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Employee Rating

I came at scheduled time had to wait. They said hour and half for visit almost twice the time. I had a recall done for ignition system warning sticker put on backwards if stickers backwar More

by Jerrywasylyszyn
Recommend Dealer
No

Other Employees Tagged: Richard Watkins

Feb 11, 2026

Spitzer Kia Cleveland responded

Jerry, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 05, 2026

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Employee Rating

I arrived early to my scheduled appointment, they were ok with it. Everything they did they contacted me to confirm, everyone was great to work with even though they were very busy. And they got everything d More

by jjaegerbomb
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Feb 06, 2026

Spitzer Kia Cleveland responded

It’s great to hear that arriving early worked out smoothly and that Richard kept you informed at every step. We’re glad the team completed your Kia Soul’s service promptly on a busy day. Thank you for sharing your experience.

January 10, 2026

Dealership Rating
Employee Rating

Always professional She was knowledgeable friendly customer oriented Explained every thing in a clear manner More

by william.brown
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Jan 11, 2026

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 10, 2026

Dealership Rating
Employee Rating

Always professional She was knowledgeable friendly customer oriented Explained every thing in a clear manner More

by william.brown
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Jan 11, 2026

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 03, 2026

Dealership Rating
Employee Rating

Needed assistance to sign up for your VIP App. Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance More

by cindy-fraser@sbcglobal.net
Recommend Dealer
No

Other Employees Tagged: Richard Watkins

Jan 10, 2026

Spitzer Kia Cleveland responded

Cindy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

January 01, 2026

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Employee Rating

I purchased a used 2021 Kia Sorento in sept 2025. Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the ca More

by Alicia.mercedes5
Recommend Dealer
No

Other Employees Tagged: Richard Watkins

Jan 07, 2026

Spitzer Kia Cleveland responded

Providing a positive experience is our top priority, Alicia, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 26, 2025

Dealership Rating
Employee Rating

Very good service Took me right away and returned car promptly Will be coming back More

by ROSEN1
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

Dec 27, 2025

Spitzer Kia Cleveland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Kia Cleveland.

December 12, 2025

Dealership Rating
Employee Rating

1was told it would take 1 12 hours it took over 3 hours to complete More

by blahab2562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Clay-Carrillo

Dec 12, 2025

Spitzer Kia Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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