Richard Watkins

Needed assistance to sign up for your VIP App. Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance Cashier couldn't help. Told me to talk to Service Manager, who told me to talk to a salesperson. Both not able to help. Called number for assistance on app. Left message. STILL have yet to find anyone that can get me signed up and get rewards!! More

by cindy-fraser0 Verified Customer Verified Customer

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I purchased a used 2021 Kia Sorento in sept 2025. Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the ca Immediately after taking the car home noticed many service issues, it seems like their pre delivery inspection was done poorly. We dropped off the car at the dealership to have the issues fixed and it is now 1/1/2026 and I still don't have my car. I have been driving a rental from the dealer that does not fit my family of 5 comfortable, I have two car seats and it's very frustrating. The lack of communication from the service department is a joke. I now believe that the dealer ship sold me a bad used car and is playing games. More

by Alicia.mercedes5 Verified Customer Verified Customer

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Very good service Took me right away and returned car promptly Will be coming back promptly Will be coming back More

by ROSEN1 Verified Customer Verified Customer

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1was told it would take 1 12 hours it took over 3 hours to complete to complete More

by blahab2562 Verified Customer Verified Customer

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I had a great experience at Spitzer Kia Cleveland. The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and mad The staff was professional, helpful, and made the whole process smooth from start to finish. Communication was clear, they respected my time, and made sure I understood everything along the way. I appreciated their honesty and the way they handled my service. I definitely recommend Spitzer Kia Cleveland to anyone looking for quality service and a team that truly takes care of their customers. More

by JOSEPH JACOB LINDBERGH JOHNSON Verified Customer Verified Customer

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Always very friendly. In and out in the time quoted every time. Always explain what has been done In and out in the time quoted every time. Always explain what has been done More

by Terrence Verified Customer Verified Customer

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Sevice was Great and got car as I was said to get. in the proper time. in the proper time. More

by mikepilski Verified Customer Verified Customer

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Work that needed to be completed was done. I appreciated the personal concern to ensure satisfactory completion of work. I appreciated the personal concern to ensure satisfactory completion of work. More

by jakc454 Verified Customer Verified Customer

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Everyone did a great job It was a positive experience It was amazing All went well was amazing All went well More

by PETERP4951 Verified Customer Verified Customer

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My time was scheduled for 10 My reminder text said 11 (wrong time). When I called to inquire, I was told to come in at 10.....still waited an hour and a half for an oil change. Waiting room was full when (wrong time). When I called to inquire, I was told to come in at 10.....still waited an hour and a half for an oil change. Waiting room was full when I got there. I was the second to last (to leave). Why not just tell me they could not do 11 instead of playing with my schedule? More

by SamiraHassan2 Verified Customer Verified Customer

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