Richey Barnes
Richey Barnes at Mercedes-Benz of Georgetown
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Richey Barnes | Page 3

Service Advisor

Mercedes-Benz of Georgetown

7401 S Interstate 35
Georgetown, TX 78626

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4.9
36 Reviews
4.9

36 Reviews

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36 Reviews of Richey Barnes

November 07, 2023

Dealership Rating
Employee Rating

Great customer service, professional service, answer all concerns/feedback, results oriented and meticulous and motivated More

by andre.beamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

Dealership Rating
Employee Rating

If you’re a single woman, do not go here. It is very masculine energy and a woman should know her place attitude More

by Jmariesalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hector Dominguez, Adam De Leon, Jay Derkacz, Robert Diaz, Samantha Burnett, Melissa Coreas, Danielle Doyle , Not sure of the sales guys name. I was inquiring about purchasing a G Wagon while my car was being serviced. This is not the first time I’ve been treated like I was equal

Oct 31, 2023

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this experience you had during your visit. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director

October 30, 2023

Dealership Rating
Employee Rating

Service was prompt service was courteous, A pleasant experience. Will use this dealership's service department again. More

by spelz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2023

spelz responded

Enjoyable experience today.

Oct 30, 2023

spelz responded

👍

Oct 30, 2023

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 28, 2023

Dealership Rating
Employee Rating

Brandon was amazing in all aspects of the decision making, purchase and walk through. Kind, compassionate, and patient. His knowledge was off the chart yet he was able to make me understand and feel More

by Jan’s car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Brandon provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

Dealership Rating
Employee Rating

I waited so long to get everything,,,, but I didn’t get bored. My service consultant, Mr. Barnes, took care of me and often informed me of what was currently happening.and waiting time. I was satisfied w More

by Elly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2023

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Mr. Barnes provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

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Employee Rating

Great customer service. Service writers are very attentive and helpful. I never have regrets when I deal with them! More

by kevinF
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 20, 2023

kevinF responded

Great!

Oct 23, 2023

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 04, 2023

Dealership Rating
Employee Rating

Adam De Leon and his team were very helpful explaining the process to have my vehicle fixed, when he realized that it was going to take longer than expected, he call a Uber so I can take lunch while my ve More

by tomasvelasco.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam De Leon

Oct 05, 2023

Mercedes-Benz of Georgetown responded

It's wonderful to hear about the excellent customer service provided by Adam and our team at Mercedes-Benz of Georgetown. Dedication to customer service can make a significant difference in the overall experience. Thank you for sharing your positive feedback!

September 29, 2023

Dealership Rating
Employee Rating

Staff is friendly. Facility is clean and with all expected amenities. Feels more accessible compared to the Austin dealership. More

by CRNAmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Mercedes-Benz of Georgetown responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 26, 2023

Dealership Rating
Employee Rating

They damaged the car with bunch of dents and gave stupid responses and not covering More

by Santhoshreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 27, 2023

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 09, 2023

Mercedes-Benz of Georgetown responded

Thank you for your review. Unfortunately, the weather event that happened last Sunday night was an uncontrollable act of nature. We do appreciate your business and look forward to helping you with any of your future needs. Pace Bixler General Manager pbixler@mbofgeorgetown.com

Oct 09, 2023

Mercedes-Benz of Georgetown responded

We apologize, please disregard previous response.

Oct 09, 2023

Santhoshreddy responded

Hi Pace, The uncontrollable act of nature should be working both ways and if we take a loaner and this happens your service center would claim from my insurance and now you are saying it is an act of god/nature which is idiotic and doesn't make sense when we turn the tables. Your service center should be responsible if a customer has given his car and needs to be returned in the form that it's given to you. You store your cars within the service center and throw customers' cars on the road. We don't get money for free.. everyone's hard-earned money is screwed because of you people.

September 21, 2023

Dealership Rating
Employee Rating

Friendly, improved service, loaners available, discount provided for preferred owners. Good text communication to update on service progress. More

by robynfader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2023

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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