Rick Brown | Page 7

No Games, Low Pressure, Great Price The experience began with working with my sales associate over the internet -- Bill Secor. He was very honest and upfront about the value my trade was The experience began with working with my sales associate over the internet -- Bill Secor. He was very honest and upfront about the value my trade was likely to bring and what they were likely to do as far as giving me their best price...they actually provided a written quote not "we can get to your desired payment but you need to come into the dealership". My personal experience buying cars for the last 35 years or so is that a lot of bait and switch goes on so being upfront goes a long way with me. The experience at the dealership took a lot longer than I would have liked but it wasn't their issue as the car I was looking at was sold before I got there and they were trying to find a similar replacement - they made it as painless as it could be hanging around for over 4 hours with a 14 year old. Sales Management at the dealership was awesome too! The payment was actually less than my target and the finance manager didn't act like he had no idea what was agreed upon and the price was the same as negotiated when I got in his office. Bill even drove the car up to me in Milton because the vehicle was a transfer from another dealership and they were stuck in traffic getting it to the dealership -- that's service! Awesome overall experience. More

by cubester1 Verified Customer Verified Customer

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Awesome Experience! We bought our daughter a 2013 CX9 and I fell in love with it so on the next day my husband leased a 2019 CX9 for me! Everyone from the moment I walke We bought our daughter a 2013 CX9 and I fell in love with it so on the next day my husband leased a 2019 CX9 for me! Everyone from the moment I walked in was so genuine! Starting with Eddie, Bruno and 2 Sales Managers! The customer service I received made us feel so welcome! So happy we made the change! More

by ADRIANASGIORDANO Verified Customer Verified Customer

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Mazda 5 buying experience I don't like the "car buying experience", but this dealership was better than most. They dealt with me and my husband very professionally and equally I don't like the "car buying experience", but this dealership was better than most. They dealt with me and my husband very professionally and equally. More

by Lfvanzelst Verified Customer Verified Customer

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Great Customer Service & Great Experience at Jim Ellis Mazda My husband and I had the best experience purchasing our new car at Jim Ellis Mazda of Marietta. After visiting other dealerships in the area, we can c My husband and I had the best experience purchasing our new car at Jim Ellis Mazda of Marietta. After visiting other dealerships in the area, we can confidently say that we received the best customer service at this location. Hilton Young is extremely friendly and took the time to make sure we knew all of our options as well as what features each vehicle offered. Hilton and Rick Brown were also able to help negotiate a price that worked for us while also giving the time to explain how the pricing worked to ensure we were receiving the best deal possible. Nestor in finance was also very friendly and made the process quick and easy. We can't thank this dealership enough and truly love our new car. We will be sure to recommend Jim Ellis Mazda of Marietta to anyone we know that is in the market for a new vehicle. More

by petra.begaj Verified Customer Verified Customer

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As always the Jim Ells team did a great job. Great price, g Everyone there was very product knowledgeable. They got me in and out of the dealership fast. Would highly recommend. I have bought multiple cars from Everyone there was very product knowledgeable. They got me in and out of the dealership fast. Would highly recommend. I have bought multiple cars from the Jim Ellis group and have always been extremely satisfied. More

by BUDDYATLGA Verified Customer Verified Customer

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Knowledgeable Salespeople Who are not too Pushy Our experience at Jim Ellis was wonderful. The service is truly 5 stars. Their salespeople are genuinely friendly and are extremely knowledgeable on t Our experience at Jim Ellis was wonderful. The service is truly 5 stars. Their salespeople are genuinely friendly and are extremely knowledgeable on their vehicles. We worked with Mike Fresquez who answered every question and more. He followed up, but made sure it was on the our requested schedule. He was patient and took our time with us, as the decision was a tough one to make. We really appreciated this. The salespeople also were not pushy at all, and tastefully did not bash their competitors. They were willing to negotiate price, and went above and beyond to make the car buying process (and service visits afterwards) simple and enjoyable. My only complaint is that I feel that we could have received a better interest rate. It seemed that they were advertising a close to 0 rate, however we were told the lowest they could lock in was around 2.5%. Other than that, I highly recommend buying a car from these good people! More

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Great sales and service Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he is frankly the best rep I have ever used period. He is the ultimate professional. He covers every detail with overkill and is as enthusiastic as he can be. The service manager, Eddie Goines is incredible too! Eddie and Hilton are "salt of the earth" people who are second to none! More

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2018 Mazda3 Hatchback Purchase Simple transaction. Went smoothly. Mike was very helpful; walked us through features, touched up spots on the Mazda3. Also, Daryl and Rick (Managem Simple transaction. Went smoothly. Mike was very helpful; walked us through features, touched up spots on the Mazda3. Also, Daryl and Rick (Management) offered considerable help. More

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Top Notch Service I recently leased a CX-5 and the guys at Jim Ellis Marietta were great to work with. Roosevelt was my main sales guy and he was a real pleasure to wor I recently leased a CX-5 and the guys at Jim Ellis Marietta were great to work with. Roosevelt was my main sales guy and he was a real pleasure to work with. I never felt pressured, he was very knowledgeable, and he took a ton of time to help me with the lease. He even helped me deal with a car insurance issue that would have prevented me from driving my new car home that day. Rick Brown also assisted me and he was easy to work with as well. I'm very happy with my experience and I'm excited to have my new ride. More

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Exceptional Servcies The entire experience was wonderful. The sale associate, general sales manager, general manager, and finance manager all showed me what buying a car s The entire experience was wonderful. The sale associate, general sales manager, general manager, and finance manager all showed me what buying a car should be like. They all showcased exceptional professionalism, courtesy, and compassion. Great team! More

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