Rick Dike | Page 37

Purchased a 2017 F-350 Superduty DRW I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by the Sales Manager Rick Dike who was helping another customer, so he said he would send someone out to help me. Mr. William May came outside, and I introduced myself, shook his hand, and I told him what I was in the market for. He said "well let's go inside and look at the computer". I then asked if we could just walk down further on the lot so I could look at the Super Duty's that were clearly visible on the lot. Mr. May's response was "you can, I'll be inside".... I was totally shocked at his response and just said "ok". At that point I contemplated leaving because I could not understand for the life of me why a "salesman" would refuse to walk the lot with a new customer who specifically asked to view the on-hand inventory. I'm a visual person, I like to see and feel whatever I'm going to spend my hard earned money on. I decided to walk the lot by myself, and was pleasantly greeted by another Salesman Mr. Diron Lintz. I decided to stay and tell Rick what I experienced with William, and Rick expressed his sincere apologies, and took very good care of me from that moment forward. He set me up with Diron, who was the perfect salesman the entire transaction. I couldn't have been more pleased with the customer service I received from that point on, even with Anthony Snyder in Finance, and MM Ross (Finance Mgr.). Needless to say, I purchased a new 2017 F-350 Lariat Dually 4x4 that day! Mr. Willilam May definitely missed out on a good sale!! I would recommend this dealership. More

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Painless Experience I rated 5 Star Ford as Excellent because of their professionalism at all levels - my entire experience was painless, hassle free and QUICK. 5 Star For I rated 5 Star Ford as Excellent because of their professionalism at all levels - my entire experience was painless, hassle free and QUICK. 5 Star Ford was recommended by a friend ( and mechanic )whom I respect - he was indeed correct in his referral More

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Quick, easy, and great value. Just purchased my 5th vehicle from Rick Dike. Rick delivers a painless process and I couldn't recommend him more. I will continue to do business with Just purchased my 5th vehicle from Rick Dike. Rick delivers a painless process and I couldn't recommend him more. I will continue to do business with Five Star Ford and Rick for years to come. Jon Young More

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Rick Dike is great! We were in and out in 2 hours! 8 or more cars purchased from here due to the great experience and service. I appreciate the personal service that I We were in and out in 2 hours! 8 or more cars purchased from here due to the great experience and service. I appreciate the personal service that I was given. More

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"As usual, incredible service and attention!" We have bought several vehicles from Five Star. Rick Dike has always helped us find what we are looking for and more. His patience is incredible, an We have bought several vehicles from Five Star. Rick Dike has always helped us find what we are looking for and more. His patience is incredible, and he always steers us in the right way. Dealing with a dealership is not always about price, it's about "care" after the sale. We have come in for issues that seem like little things to some but Rick treats it like a big deal and gets the problem resolved. Service department is speedy and we love the little perks that others don't provide, i.e. tire rotations. Also, love the young lady at the front desk. She saw I was hot cleaning out my truck and ran and got a water bottle for me. Little things!!! Best dealership in Texas! David Engles More

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Above and beyond EXCELLENT Looked at a couple of other lots and wasn't satisfied with price or customer service. Rick Dike went above and beyond to get us the truck we needed an Looked at a couple of other lots and wasn't satisfied with price or customer service. Rick Dike went above and beyond to get us the truck we needed and at the price range we wanted!! We will be back to purchase all our vehicles from now on here. Even if we have to travel 8 hours to do it!!! Well worth the travel!! More

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2016 Ford Edge Titanium Mr. Dike found exactly what I was looking for! He took care of everything very quickly and gave us a great deal! Mr. Edwards was funny and gave grea Mr. Dike found exactly what I was looking for! He took care of everything very quickly and gave us a great deal! Mr. Edwards was funny and gave great customer service at the same time. I would highly recommend 5Star Ford for your car buying needs! More

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Excellent experience. Could not have been treated any better. Rick and Lee have been taking care of our family members for many years. There is no reason to go anywhere els Could not have been treated any better. Rick and Lee have been taking care of our family members for many years. There is no reason to go anywhere else for a vehicle. More

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Ottimo servizio clienti If you want the job done right the first time with the least amount of time and movements on your part as a customer see Rick Dike. Experienced, knowl If you want the job done right the first time with the least amount of time and movements on your part as a customer see Rick Dike. Experienced, knowledgeable and with the priorities of the customer foremost in the service he provides without the bravado he is somehow doing you, the customer a favor by selling you a car. This is our sixth vehicle purchase from Five Star Ford NRH and Rick is without a doubt the cream of the crop. Even with every other purchase receiving an excellent rating, he shines. His word is his bond, you can trust Rick. More

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Another Great Experience with Rick Dike and Lee Clanton I enjoyed working with Rick on my car purchase on Saturday. I have purchased several cars/trucks/SUVs from Rick over the years. He takes the typica I enjoyed working with Rick on my car purchase on Saturday. I have purchased several cars/trucks/SUVs from Rick over the years. He takes the typical pain out of the process. Lee is great too and is always really helpful and accessible. Tut moved us though the paperwork very quickly and that is greatly appreciated. More

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