Rick Fuentes | Page 15

Rick saved the day for us. We were on our way to Tahoe for vacation and my electric Volvo would not start. We brought to Sacramento Volvo and one of the guys could not get us a We were on our way to Tahoe for vacation and my electric Volvo would not start. We brought to Sacramento Volvo and one of the guys could not get us a rental car to continue our trip. However, Rick stepped in and helped us tremendously , rented a car for us at Enterprise, had someone pick us up and made sure our Volvo was worked on diligently since the Volvo in San Francisco worked on my Volvo 3x and it still stalled. Rick kept us updated each time and made sure we were happy and our car working without anymore issues More

by mylenemer Verified Customer Verified Customer

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My car had a sensor issue and ended up being in the dealership for a week. Although communication regarding the issue wasn't great, I realize that I am only one of many people having their cars worked dealership for a week. Although communication regarding the issue wasn't great, I realize that I am only one of many people having their cars worked on. When I reached out for updates, I did get a prompt response. More

by THEKOETHFAMILY Verified Customer Verified Customer

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The service was great and the issue with my Volvo was quickly diagnosed and resolved. quickly diagnosed and resolved. More

by christinetennant Verified Customer Verified Customer

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Service was great. Truly cared about their customer Rick was great about explaining the cost and expenditures to satisfy us Truly cared about their customer Rick was great about explaining the cost and expenditures to satisfy us More

by amonfairey Verified Customer Verified Customer

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Rick was exceptional. Friendly, professional, knowledgeable, and provided outstanding customer service, handled my issues with great care and understanding of my financial Friendly, professional, knowledgeable, and provided outstanding customer service, handled my issues with great care and understanding of my financial situation. More

by WILLIE.HOLMES23 Verified Customer Verified Customer

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Rick is always helpful and attentive. The waiting area is always clean, pleasant and comfy. The waiting area is always clean, pleasant and comfy. More

by KATHIEBURBY Verified Customer Verified Customer

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My service advisor was able to make me an appointment the next day to check my concern in the rear end. They did the repairs, and sent Lyft driver to pick me up when my Volvo was ready. Excellent service . next day to check my concern in the rear end. They did the repairs, and sent Lyft driver to pick me up when my Volvo was ready. Excellent service . More

by MAEKHOOK19 Verified Customer Verified Customer

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Rick, my service advisor, was on top of the completion of work on my car and reassured me each step of the way to completion. work on my car and reassured me each step of the way to completion. More

by Summergurrl7 Verified Customer Verified Customer

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Rick Fuentes is super helpful and always so kind and attentive. I never have to wait more than a few minutes, even when I arrive early. I love Niello Volvo and Rick is the primary reason! attentive. I never have to wait more than a few minutes, even when I arrive early. I love Niello Volvo and Rick is the primary reason! More

by BDabney Verified Customer Verified Customer

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Rick was very knowledgeable and helpful. The customer service is always great at Niello Volvo The customer service is always great at Niello Volvo More

by ZENZIMOORE Verified Customer Verified Customer

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