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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento

Rick Fuentes | Page 16

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.9
213 Reviews
4.9

213 Reviews

Write a Review

213 Reviews of Rick Fuentes

March 05, 2024

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Employee Rating

I showed up a week early for my appointment and they accommodated for my mistake! More

by michellemabbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, Michelle, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 23, 2024

Dealership Rating
Employee Rating

They are very helpful and professional, and my service advisor, Rick, is a great communicator More

by susannahrandall
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Rick here at Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 18, 2024

Dealership Rating
Employee Rating

Niello's service department is a welcome to auto dealerships. They are knowledgable. They are polite and kind. More

by TUFFY1950
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

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Feb 18, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Rick, Mike, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 16, 2024

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Employee Rating

Nice waiting area. Good service. Pleasant service advisor. Overall my service experience met my expectations. More

by TNJDAVINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 13, 2024

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Employee Rating

Poor communication. Felt let down as if my business wasn’t wanted. My concerns were never fully addressed. Glad my heater was fixed a month and a half later after six ca More

by tiffanisouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 17, 2024

Niello Volvo Cars Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Rick can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 10, 2024

Dealership Rating
Employee Rating

Niello Volvo is such a great dealership. When I bought my Volvo in 2020 it was so easy. No hard sell, fair price and I love the car. The service department is equally good. Super easy to get More

by marygmoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

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Feb 10, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 10, 2024

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Employee Rating

Quick and efficient process to schedule and get service for my car. Superior customer service! More

by JISBILL
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 03, 2024

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Employee Rating

They are always friendly and work has always been done when they say it will be. More

by VALJOHNFB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 02, 2024

Dealership Rating
Employee Rating

Informed me of the progress. presented details in a reasonable way and allowed me to make choices of service that I needed. More

by micahstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2024

Niello Volvo Cars Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

February 01, 2024

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Employee Rating

Attentive and honest. We have learned the hard way and now trust them to take care of both our cars. More

by robmcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 01, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out, Rob. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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