I went in to Niello Volvo to get a net key fob.
I waited for it.The waiting area is nice and clean.
I waited for it.The waiting area is nice and clean.
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by margiegutierrez1
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2026 -
Niello Volvo Cars Sacramento responded
It’s great to hear the waiting area was comfortable while we prepared the key fob for your Volvo XC60. Thank you for the 5-star review and we look forward to assisting you again.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
friendly professional service.
.great explication of needs and repairs.. short wait times overall enjoyable experience..
.great explication of needs and repairs.. short wait times overall enjoyable experience..
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by DMASSEY2
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2026 -
Niello Volvo Cars Sacramento responded
It’s wonderful to hear our team delivered friendly, professional service with clear explanations and a quick turnaround. Thank you for trusting us with your Volvo V60 Cross Country. We look forward to serving you again.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Niello takes very good care of my car.
Everything is explained clearly and I’m kept informed of diagnostic results. I usually choose to wait while my car is in service because the waiting
Everything is explained clearly and I’m kept informed of diagnostic results. I usually choose to wait while my car is in service because the waiting area is so comfortable and stocked with snacks and drinks.
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by susan.spink
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2026 -
Niello Volvo Cars Sacramento responded
Thank you for your kind review. We’re delighted that our clear explanations and updates kept you informed during your Volvo XC60 service and that the lounge amenities made your wait comfortable. We’ll share your remarks with Rick and the team.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Very helpful and friendly!
Thanks Rick and Crew for taking good care of us and our Volvo.
Thanks Rick and Crew for taking good care of us and our Volvo.
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by limgaard
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2026 -
Niello Volvo Cars Sacramento responded
So glad Rick and our crew could provide such helpful and friendly service to your Volvo XC90 Plug-In Hybrid. We appreciate you sharing your experience.
Friendly service, great to work with.
Happy to have my car serviced there. They make you feel welcome
Happy to have my car serviced there. They make you feel welcome
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by MATTMANOLIS
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2026 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
I would like to see more Volvo service shops in the
Sacramento, Folsom, El Dorado, Rancho Cordova, Elk Grove areas. I do not like having only having one dealership to go to, The service department is g
Sacramento, Folsom, El Dorado, Rancho Cordova, Elk Grove areas. I do not like having only having one dealership to go to, The service department is great.
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by PHYLLISKNUTSEN
Verified Customer
Verified Customer
Jan 21, 2026 -
Niello Volvo Cars Sacramento responded
Thank you, Phyllis, for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Efficient fast and seamless.
Pleased, courteous.
The service rep was very helpful and knowledgeable , nice
Pleased, courteous.
The service rep was very helpful and knowledgeable , nice
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by paulsonja
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Niello Volvo Cars Sacramento responded
Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
great service.
wish they would update GPS map as a service. nice area to wait.
wish they would update GPS map as a service. nice area to wait.
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by shermanj
Verified Customer
Verified Customer
Service Price Transparency
Dec 28, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
I've been completely satisfied with Niello's service
since buying my car from them in 2018. This particular visit was not up to the usual standard. All personnel were very professional and accommodating
since buying my car from them in 2018. This particular visit was not up to the usual standard. All personnel were very professional and accommodating, but there were strange communication issues that made the experience less smooth. Given the premium cost for dealer service, I hope this was just an unfortunate one-off.
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by Lila Wallrich
Verified Customer
Verified Customer
Service Price Transparency
Dec 28, 2025 -
Niello Volvo Cars Sacramento responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
My service advisor, RIck Fuentes, was extremely
professional, friendly and knowledgeable of the issues with my car.
professional, friendly and knowledgeable of the issues with my car.
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by jeff.a.anderson
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2025 -
Niello Volvo Cars Sacramento responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
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