Rick Fuentes is a wonderful service advisor.
I needed my car serviced and Rick went over and above to help me out during a difficult time. This is my 3rd Volvo and I'm so happy to have Rick as
I needed my car serviced and Rick went over and above to help me out during a difficult time. This is my 3rd Volvo and I'm so happy to have Rick as my service advisor.
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by LUKKYPARENTS
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2025 -
Niello Volvo Cars Sacramento responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
To expensive, took my work else where.
Even if Nello did work, still was going to charge for diagnosis. Took four days for diagnosis.
Even if Nello did work, still was going to charge for diagnosis. Took four days for diagnosis.
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by RICK
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2025 -
Niello Volvo Cars Sacramento responded
Providing a positive experience is our top priority, so we're disappointed to hear this, Rick. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Always great to work with!
Rick is always efficient and helpful when service is needed.
Rick is always efficient and helpful when service is needed.
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by mindy8
Verified Customer
Verified Customer
Service Price Transparency
Sep 02, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great service department with nice professionally trained
people. My first service was a good experience
people. My first service was a good experience
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by RFOLETTA
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Excellent service provided.
I appreciated the video that was provided of my car with a walkthrough of what was done.
I appreciated the video that was provided of my car with a walkthrough of what was done.
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by SAMANTHA.MACHADO1919
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Niello Volvo Cars Sacramento responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Great service!
They were fast and efficient in getting my car in and out in the sale day.
They were fast and efficient in getting my car in and out in the sale day.
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by VINNY_5255
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Rick is excellent.
Very knowledgeable, explains the service well, and provides excellent and truly remarkable customer service.
Very knowledgeable, explains the service well, and provides excellent and truly remarkable customer service.
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by GABOR.H.HERTZ
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Niello Volvo Cars Sacramento responded
Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
We get great service from Neillo Volvo.
This was a recall and all went well.
This was a recall and all went well.
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by VKANDTJ
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Service is always very good and my advisor, Shaun Dorch,
is extremely helpful and knowledgeable.
is extremely helpful and knowledgeable.
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by Bill
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
At every experience, EVERY, Matt and team Niello has
managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for ch
managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for choosing Team Niello.
Not only do i get a professional team effort from Robb Pane, the Service Department, but also from Mark Carpenter, the Parts Team. Also, every interaction with the professionals in the Sales dept including the leader of the crew, TJ, is DA MAN. More importantly, Hats off to Mr. Rick Niello and his executive management team picking and nourishing the management efforts to satisfy customers like me for the last couple decades- Bravo Team Niello.
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by WYATTGPHOTOGRAPHY
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
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