Rick Fullerton | Page 4

Beck Ford responded

Thank you for the incredible review! It means a lot coming from someone with so much experience working with dealerships. We're proud of our team for consistently delivering top-tier customer service, and your praise truly reinforces our commitment to doing things the right way. We appreciate your support and look forward to serving you again!

Beck Ford responded

Thank you for the great review! We’re so glad to hear you’ve had a positive experience with us from start to finish. It’s our goal to provide fast, reliable service in a clean and welcoming environment, and we’re happy to know we’ve met your expectations. We appreciate your continued support!

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.

Beck Ford responded

Hello, Robert, Thanks for taking the time to provide feedback. We're happy that Brian is back as well. Let us know if we can do anything else for you. We appreciate your business!

Beck Ford responded

Thank your for taking a moment to leave a review. We appreciate the 5-stars and we'll be sure to share your kind words with our team. Thanks for your loyalty. We'll see you next time!

Beck Ford responded

We absolutely love being your "Go to" place for service! Thanks so much for taking the time to provide feedback and for the 5-stars! We'll work hard to continue to earn your trust and your business! See you next visit!

Beck Ford responded

Thank you for the 5-star review! We appreciate your business!

Beck Ford responded

Thank you for the amazing review! We're proud to have Rick on our team and glad he made such a strong impression. Providing an exceptional customer experience is always our top priority, Thanks for letting us know that Rick delivered on that. We truly appreciate your kind words and look forward to continuing to provide top-notch service! We'll see you when you come in for your fist service visit!

Beck Ford responded

Thank you for sharing such a special milestone with us! We’re honored to have been part of your very first new truck experience after 64 years. Our team was happy to help every step of the way — grouchy or not! 😊 We truly appreciate your kind words and your trust in us. Enjoy that new truck, you’ve earned it!