Rick Gilbert | Page 7

Amazing It was my first time buying a car. I went with my dad and the sales rep Chris came out and greeted us. He showed me the cars that I was looking for. H It was my first time buying a car. I went with my dad and the sales rep Chris came out and greeted us. He showed me the cars that I was looking for. He was very friendly and wasn't like a pushy sales man. He listened to us and answered questions to the best he could. He even got me car within my price range and helped me through it. Then I met Rick and he had me sign all the papers and since it was my first time he explained G.A.P to me and any other info. Overall I would gladly go back to this place if I wanted another car. More

Report | Print

Good People, Bad Experience We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom ne We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom negotiated in good faith, but kept having to get input from a manager, and the entire process ended up taking much longer than we expected. When we finally drove our brand-new car off the lot shortly before 6pm, we discovered that the main headlights would not turn on--even though the parking lights, high beams, and fog lights were all operating normally. Several members of the sales staff took turns trying in vain to figure out and fix the problem, until David offered to give us a loaner vehicle for a few days so that he could keep our car and get it working right. They were closed on New Year's Day (Friday), and I had to call several times on Saturday for updates; i.e., they were not proactive about keeping us apprised of their progress. Eventually they determined that the Body Control Module needed to be replaced, which required having a new one shipped from the manufacturer. When it arrived Tuesday morning, David realized that he needed both keys in order to program it--including the one that I had taken with me--so he sent someone to my office to pick it up. Another member of his staff delivered our car to our home that evening, and drove the loaner vehicle back to Metro Ford. Along the way, we learned that our car had apparently been a dealer trade, and the previous dealer failed to include the Owner's Manual and other standard documentation. Metro Ford mailed replacements to us a couple of weeks later, and also claimed that the other dealer should have done the typical inspection that would have turned up the defective headlights. We never found out who that other dealer was. To his credit, David apologized multiple times for our troubles, and ended up giving us (at no charge) a paint and leather protection package that we had declined during the sales process. Still, needless to say, our overall experience was less than pleasant. More

Report | Print

Made my day We started the day a little apprehensive.Walked in to the dealership made my wife very at home.Bobby Hewlett was very nice and interdicted to Jeff Wat We started the day a little apprehensive.Walked in to the dealership made my wife very at home.Bobby Hewlett was very nice and interdicted to Jeff Watson he took his time showed several escapes .We bought a new 2016 escape .I love it Thank you metro ford.The finance manager was very helpfull also. More

Report | Print

Follow up to Used Purchase Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you were making final repairs. you all went above and beyond, I purchased a used car and you didn't have to provide the loaner during the repairs. You kept my "new" vehicle safe on the showroom floor . Although the tire sensor is still not functioning properly, it is an 11 year old vehicle, there will be hiccups, and I think I am intelligent enough to check the tires occasionally. Thanks again, guys. Have a very Merry Christmas. More

Report | Print

Great place to shop. Metro Ford is the ONLY dealership I will go to for buying or having service done on my vehicles. I have purchased 5 or more vehicles from Metro and al Metro Ford is the ONLY dealership I will go to for buying or having service done on my vehicles. I have purchased 5 or more vehicles from Metro and always drove away satisfied that I got the best deal around. Great group of people to deal with, everyone is extremely helpful and straight forward. The sales department is top notch and DOES NOT try to sell you something that you don't want. They WILL however do their absolute best to get you into the vehicle of your choice at a fare and reasonable price. They really go above and beyond. Eric Phillips is probably the best (and most fun) sales person I have ever dealt with. Honesty is most assuredly his policy. The service Department at Metro is probably the best I've seen anywhere. Fast and reliable. They will do you right. More

Report | Print

Excellent Experience This is my second purchase from Metro Ford; My 1st experience with George Rackley left such a great impression, that's why when I came for my second p This is my second purchase from Metro Ford; My 1st experience with George Rackley left such a great impression, that's why when I came for my second purchase I went looking for George. The 2nd Auto purchase from Metro was a 2014 Ford Fusion (Dec 5th, 2015). After my experience with George, I had the pleasure of talking with Rick Gilbert business Manager, this was my 2nd time working with Rick, he was excellent to work with as well. More

Report | Print

Best experience so far This dealership is just great. THE are friemelt and make you feel so Home around your brand New car. They arent in your face trying to sell you a car This dealership is just great. THE are friemelt and make you feel so Home around your brand New car. They arent in your face trying to sell you a car you don't want! They show you every little thing about the car and the finance guy is great he will help you find the best deals ever! The sales guy we had is the best one we ever had at any dealer ship. He is friendly and he will make sure you find your dream car More

Report | Print

Awesome. Eric Phillips made the car buying experience easy . Our salesman, Eric Phillips and Rick Gilbert in the finance department worked very hard to get us a quality used car at an interest rate that made the Our salesman, Eric Phillips and Rick Gilbert in the finance department worked very hard to get us a quality used car at an interest rate that made the car payment within our budget. They made car buying a very pleasant experience. No pressure and no hassle. More

Report | Print

Great Service My experience at Metro Ford was great! The employees were very helpful and made it easy for me to find the best car that suits me. As a first time buy My experience at Metro Ford was great! The employees were very helpful and made it easy for me to find the best car that suits me. As a first time buyer I highly recommend their service . More

Report | Print

Smooth and enjoyable Erich always has a big smile on his face! He has helped us several times in the past and we have never been dissapointed! He goes above and beyond t Erich always has a big smile on his face! He has helped us several times in the past and we have never been dissapointed! He goes above and beyond to make our buying experience smooth and enjoyable! Rich always gets our paperwork done in a very timely fashion and is always a joy to work with and chat with while doing the final paperwork! I just love these guys for always being so helpful! More

Report | Print