Erich Phillips

I have purchased vehicles from many different dealerships. Metro Ford was efficient and kept their word on every aspect of the purchase. dealerships. Metro Ford was efficient and kept their word on every aspect of the purchase. More

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So let me start out by saying I have worked in sales for the past 14 years and there is nothing worst than a salesman that sounds scripted, pushy and not genuine. I didn’t feel any of this at this dealers the past 14 years and there is nothing worst than a salesman that sounds scripted, pushy and not genuine. I didn’t feel any of this at this dealership. Nothing in the world better than having a conversation and the rep (I hate to say car salesman because it didn’t feel that way) hearing and listening to what you are looking for. Eric, a fellow veteran, was an absolute pleasure to work with and I will absolutely recommend him to friends and work with him again. He ensured we stayed in range of where I wanted my budget to be for my daughters first car, sat with her after everything was done and was thorough showing her how everything worked in the vehicle. I don’t want to leave out Paul who took care of finance and signing with me. Paul was professional, also genuine in our conversation and not pushy on add ons. I did get a 48k/4 year warranty with the purchase. Very happy with my experience and a big thank you to the team at Metro Ford. More

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Beware I've got to say. I had high hopes coming into this. I found what looked like a great truck for a decent price. Talked to the salesman Erich Phillips f I've got to say. I had high hopes coming into this. I found what looked like a great truck for a decent price. Talked to the salesman Erich Phillips for a few days, had him send me a video. Asked for it's quality, or if it had any issues I needed to be aware of, how the body looked etc. I was sent a video of it, that's when he pointed at what he said was the only body damage which was a dent in the bumper. Telling me there wasn't a single thing wrong with truck, no leaks, no noises, ran like it was brand new. So we arrange for me to drive 6 hours to see it. I show up, and realize that there were multiple minor scratches, multiple dents and dings. And a 'small' oil leak that apparently they had no idea about. I noticed the undercarraige was exceptionally clean which was odd, and a small drop of oil on the upper oil pan. They stated they wouldn't drop the price, and the oil leak wasn't significant enough for a repair or for them to lower the price. So let's fast forward, I drive it home, come out the next morning and see a puddle of oil in my driveway, climb up under the truck and notice that it wasn't some minor leak but enough now that the upper oil pan was coated in oil, flex plate, even back to the lower oil pan. The salesman obviously wouldn't respond to me after brought this to attention. So I just wanted to give you all a heads up that honesty is not their best policy, and they will do whatever they can to push vehicles out the door. Thank you Erich Phillips for you reminding me that selfish useless people exist like you out in this world! More

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New car purchase I have purchases my last three vehicles from Metro Ford and Eric Phillips is my salesman. He has always tried to find the vehicle I wanted and to make I have purchases my last three vehicles from Metro Ford and Eric Phillips is my salesman. He has always tried to find the vehicle I wanted and to make sure I was satisfied with the car and the buying experience. Eric follows up after the sale as well. I am very happy with the team at Metro Ford and would recommend them to anyone. More

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F150 Purchase It was with great pleasure that I was able to purchase a 2019 F150 Limited that was as smooth of a transaction as I have ever had with a new car. Eric It was with great pleasure that I was able to purchase a 2019 F150 Limited that was as smooth of a transaction as I have ever had with a new car. Erich Phillips and all of the managers made this quite the experience. Keep up the good work gentlemen and thanks once again. More

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Best Dealer in KC If you need a new or used car the place to buy is Metro Ford. We are long time customers for a reason, best service and great customer care all made p If you need a new or used car the place to buy is Metro Ford. We are long time customers for a reason, best service and great customer care all made possible by our Sales Person Eric.Thanks for making buying a car a very enjoyable experience More

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New truck Purchase Erich Phillips was a great guy to work with on the purchase of my new Ford F-150. He came highly recommended from other family members that purchased Erich Phillips was a great guy to work with on the purchase of my new Ford F-150. He came highly recommended from other family members that purchased vehicles and he did not disappoint. He kept it quick and easy. Thanks again I will defiantly go back in the future. More

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Enjoyable Experience Purchasing first new car Excellent experience from initial setting price of car to driving my new car off the lot! I was treating with respect by each staff team. They were Excellent experience from initial setting price of car to driving my new car off the lot! I was treating with respect by each staff team. They were responsive, eager to please and knowledgeable. I had fun and lots of laughs with the outstanding staff. I’m a Ford Lady now! I’m sorry I don’t remember everyone’s name! I was on Cloud 9 throughout the process with awesome helpful staff. More

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No pressure, helpful staff, easy transaction When I entered the dealership, I was helped right away. The sales people were friendly, knowledgable and did not pressure me in any way to commit to a When I entered the dealership, I was helped right away. The sales people were friendly, knowledgable and did not pressure me in any way to commit to anything "right now" because the deal won't be valid the next day. The car I wanted was not on their lot, but they jumped through multiple hoops to locate several cars that would meet my very specific requirements. Once I decided on one, they had the car brought in promptly. When I came to pick it up, it looked beautiful!. I was shown what all the features were and how to use them. They had a partnership with my bank Community America, which made the finance part a breeze. There were several people who kept in contact with me via text and phone call during the entire search, locate, transport and pick-up process. Anytime I reached out, even after hours, I received a quick response. I can't imagine how this transaction could have gone any better. I plan to return to this dealership again. More

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Used car purchase Erich was great. He treated me with empathy and kindness and it didn’t matter that I was buying an older vehicle . He went it of his way to ensure I w Erich was great. He treated me with empathy and kindness and it didn’t matter that I was buying an older vehicle . He went it of his way to ensure I was pleased with my purchase . More

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