Rick Gilbert | Page 9

Smooth Operators I never knew buying a new truck could be so easy. The experience was great, the staff was knowledgeable, and all questions were answered. Thank you I never knew buying a new truck could be so easy. The experience was great, the staff was knowledgeable, and all questions were answered. Thank you to the guys at Metro Ford in Independence for making everything so smooth. More

Helpful 4

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George was super nice and was not pushy by any means, he was there to answer my many questions throughout the week before I made my purchase ! Highly recommend this dealership , rick in financing was great was there to answer my many questions throughout the week before I made my purchase ! Highly recommend this dealership , rick in financing was great too , wouldn't try to sell things you did not need, glad I made business with them More

Helpful 5

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I recently came to Metro Ford to purchase a vehicle. My experience was one of the most satisfying. The service went above and beyond my expectations. I would like to compliment George Indelicato and Kent experience was one of the most satisfying. The service went above and beyond my expectations. I would like to compliment George Indelicato and Kent Martin, along with the entire team for their excellent service they provided me. I was pleased with their professional manner. George is a real asset to your business. Anyone who treats customers with care and respect is truly and edge over your competition. I will definitely go out of my way to patronize where I was treated so well. You definitely gained a new customer! More

Helpful 5

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We have bought MANY cars over the years, and I must say this was one of the BEST experiences we have ever had. It wasn't the easiest situation to deal with since we were trading 2 vehicles in for 1, but th this was one of the BEST experiences we have ever had. It wasn't the easiest situation to deal with since we were trading 2 vehicles in for 1, but the guys at Metro Ford (George Indelicato, Dave Barber, John-accessories, and Rick-finance) made it happen without any hiccups. Honestly, dealerships are not my most favorite place to be, they tend to take hours, waste time and not listen to the customer about what payment they need to be at - by bringing back these ridiculous offers that are no where near the specified payment from the customer. So naturely I was expecting the same from this dealership. WOW! I must say, they did none of the things I was expecting. They got straight to the business at hand, which was to sell us a vehicle. They didn't waste our time with nonsense, the entire visit was rather short which was great. When it came time to discuss the numbers they were actually listening, because when George came back with the first offer it was very close to where we said our payment needed to be. This is where other places would have come back with an offer several hundreds of dollars above where the customer needs the payment to be. John and Rick were also great. My husband was able to get everything done to the truck that he wanted at one time. We do not live close to this dealership (90 miles round trip), Dave Barber gave us a loaner truck and told us to keep it until our truck was completed. It took a couple of days to get everything done on our truck, but because we had the loaner truck, we were able to do our regular weekly routine and not be without a truck. We got our payment where we wanted, GAP insurance, all accessories my husband could ask for, and an extended warranty for the full term of the loan, and most importantly one of the BEST buying experiences we have ever had!! I've said a lot, not much more I could say other than "Thank you all at Metro Ford for this wonderful experience". We will definately recommend your dealership to family and friends whenever they are in the market for a vehicle. More

Helpful 4

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Had an excellent experience purchasing a new car from Metro Ford! Great customer service from everyone we worked with. We will buy from them again! Metro Ford! Great customer service from everyone we worked with. We will buy from them again! More

Helpful 4

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Best Dealer in KC, sales person was not pushy, very informative, and listened to me. All the staff were very helpful, and I got exactly the new F-150 I wanted for a great price.Highly recommend informative, and listened to me. All the staff were very helpful, and I got exactly the new F-150 I wanted for a great price.Highly recommend More

Helpful 5

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I have given this rating because of the wonderful service I received while purchasing my new Ford Fiesta. Everyone I worked with was very willing to provide me with assistance and I was very happy with my en I received while purchasing my new Ford Fiesta. Everyone I worked with was very willing to provide me with assistance and I was very happy with my end result. More

Helpful 0

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I was looking to purchase a van and my father found the chevy I bought online. When I called to ask about it I was able to talk to a salesman right away. Franklin had that van ready and waiting for me when chevy I bought online. When I called to ask about it I was able to talk to a salesman right away. Franklin had that van ready and waiting for me when I got there and I was able to test drive it straightaway. From then on it was smooth. Franklin walked me through all the paperwork that I had to sign. Emery got me started on the finance and what I needed. It was such a good experience they are great guys. Franklin kept me laughing the whole time and Emery was trying to get me the best possible loan. Franklin even walked me through the whole dealership to show me where everything was and who to ask for any questions I may have. This is a dealership that I would recommend for any person looking for a new or used car. I will always go back to this dealership for all my future car needs. More

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The people I worked with were very knowledgeable and made me feel welcome from the time I arrived on the lot . They were so patient with me and made sure I knew everything about every car I test drove. Even me feel welcome from the time I arrived on the lot . They were so patient with me and made sure I knew everything about every car I test drove. Even though I told them I wasn't that picky, they weren't willing to let me sacrifice anything that I really wanted. I went in looking for a nicer used car beucase I didn't think I would qualify for a new car, but they got me into a 2013 Ford Focus and made it fit my budget. This is the 3rd car I have bought from a Ford dealership, but this by far has been the best car buying experiace I have ever had. I would recommend them to anyone looking for a car. More

Helpful 5

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John in service is the reason we looked for a truck at Metro and no where else. He attention to serviceing our older fords, is what sold us on Metro. Curtis went above and beyond by driving the truck we f Metro and no where else. He attention to serviceing our older fords, is what sold us on Metro. Curtis went above and beyond by driving the truck we fould on their website, to our house. He was very friendly, professional, knowledgeable, and honest so now besides reccommending Metro for service, we would reccomend Metro Ford for sales. More

Helpful 1

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