Rick Greaves
Rick Greaves at Bob Ferrando Ford
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Rick Greaves | Page 3

Fleet Manager

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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34 Reviews

I am the only Ford Motor Company Master Certified Manager in the Tri-State area. I've been in the Commercial Truck business for 30 years and have been working with my customers to maximize their business potential and help them purchase the right truck for the right job all these years. I truly enjoy helping to keep their businesses working profitably and effectively with all their transportation needs. Come see me and I'll help you as well. Don't trust your commercial needs to just anyone. EXPERIENCE MATTERS!

Dealership Experience

31 yrs, 10 mos

Industry Experience

33 yrs, 2 mos

Specialties & Trainings

Ford Motor Company Master Certified Commercial Manager.

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34 Reviews

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34 Reviews of Rick Greaves

July 12, 2019

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Employee Rating

Fantastic Service The service department is fantastic. They are polite, knowledgeable and very helpful. They called me when to tell me what was needed to pass inspectio More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Haas, Terry Delfft, Dana Greenawalt , Craig Murphy, All the service members

June 15, 2019

Dealership Rating
Employee Rating

Excellent experience This is our 3rd vehicle purchase from Ferrando Ford, the first was a commercial dump truck, second was a personal vehicle and now this beautiful 2019 More

by Camper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Dedionisio

June 10, 2019

Dealership Rating
Employee Rating

Service Had car inspection and some other work done. Service was prompt at appointment time and got the work done in a short amount of time then when I thoug More

by steelchief55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 30, 2019

Dealership Rating

Good folks We have been using this dealership for years for all of our company sponsored vehicles and have had nothing but perfection from these folks. Would rec More

by KEVIN.TUCKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 17, 2019

Dealership Rating
Employee Rating

work on my f150 Fix my four wheel drive and fix doors from Freezing ,would use their service again got Parts quickly and able to use a loner vehicle More

by SAM66KEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Cooley, Shawn Haas, Todd Kroh, Terry Delfft, Dana Greenawalt , Pat McCafferty, Nicholas Michalski, Craig Murphy, Ken Sauer

April 06, 2019

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Employee Rating

Need a car wash option. Would be great if a car wash was also an option. Last car we brought was an Acura RDX - partly because Contemporary Motor Car offers FREE car washes. More

by Orange1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 12, 2019

Dealership Rating

Recall on airbag on my Lincoln MKZ Did not wash my Lincoln MKZ It was brought in for a recall for the airbag they never washed it not sure what you want me to say I bought a Lincoln M More

by dkoszewski40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Cooley, Shawn Haas, Todd Kroh, Terry Delfft, Dana Greenawalt , Pat McCafferty, Nicholas Michalski, Craig Murphy, Ken Sauer

Feb 12, 2019

Bob Ferrando Ford responded

Good afternoon and thank you for the feedback regarding your recent service appointment here at Bob Ferrando Ford Lincoln. You are correct in regards to us washing every Lincoln that comes in for service here at the dealership. I am sorry we were not able to complete your wash on the date of your appointment 02/11/2019. I looked up your service history to ensure your vehicle was being washed and noticed that is was on the last visit on 03/17/2018 and the prior visit on 09/08/2016. I also looked into why it was not washed yesterday and found that no car washes were done yesterday due to the temp high of 32 and low of 26 degrees. Company policy is that no car washes are done when the temp in below freezing as doing so can cause issues with doors and windows now closing and at times not opening. When the temp is below freezing we will always as a courtesy do the car wash on a day when temp allows. Please call your service advisor to schedule the cash wash at a time convenient for you. Have a great day and thank you for letting Bob Ferrando Ford Lincoln complete your service recall.

January 21, 2019

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Employee Rating

Best dealer in Erie co Great experience and great people bought a Ford Escape got a great deal. Met the owner and he thanked me personally which I thought was great More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Cooley, Dana Greenawalt

January 10, 2019

Dealership Rating

great service, very professional Service department is very professional, quick, friendly, service. In and out in a few minutes I would recommend this service department to anyone. More

by JULIEG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 08, 2019

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Employee Rating

Upgraded to new lease great experience. Great experience, Rick was very knowledgeable and professional to deal with. Very accommodating knew all the new features and guided me to the right More

by JULIEG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Dedionisio , Craig Murphy

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