Rick Hoover

Dealer promised vehicle would be done by noon. At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called At 12:30 texted with recommended service items. I authorized certain services and said that I need to pick up at 1:30. Rep said okay. Rep called at 1:20 to ask if I could bring in spare key fob. I said uber was on way to get me so I would be right there. Arrived at dealership at 1:30. Technician had left on lunch break with my car attached to computer. Rick told me they could not disconnect. At this point, I needed to leave. 20 minutes later car was still on computer. I asked for a manager. Rick came back and handed me my keys and the invoice. I will not be back to this dealership. There are many more issues with my service that I could go into. I asked rick to have his manager contact me. That hasn’t happened. Absolutely horrible service. More

by timothyemerick Verified Customer Verified Customer

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Got an appointment in a few days. Vehicle was ready when they said. Also washed it. Very happy with the service! Vehicle was ready when they said. Also washed it. Very happy with the service! More

by briggs0429 Verified Customer Verified Customer

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First class all the way. From the purchase of my 24 Ridgeline to the service I have received in the service department I have nothing but good things to say. This is my secon From the purchase of my 24 Ridgeline to the service I have received in the service department I have nothing but good things to say. This is my second vehicle purchased and maintained by Basney. Basey is a very sold and trustworthy dealership! More

by MartinHuntUK Verified Customer Verified Customer

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Curt is great! He always gets us in right away & always takes such good care of us!! He always gets us in right away & always takes such good care of us!! More

by jaseyl1977 Verified Customer Verified Customer

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Nice service. Kept me advised.of the issues and what to expect. Even advised of warranty issues. Kept me advised.of the issues and what to expect. Even advised of warranty issues. More

by LB Verified Customer Verified Customer

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