Rick Jamieson

I was dissatisfied with the $205. 00 diagnostic fee to simply read codes from the OBD. To further add insult to injury, to not be offered for free if the repair was performed. 00 diagnostic fee to simply read codes from the OBD. To further add insult to injury, to not be offered for free if the repair was performed. More

by PG_MANNING Verified Customer Verified Customer

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I have been a Colonial Ford customer for over 18 years now. My service advisor Brad kept me up to speed on the diagnosis and repair of my vehicle. I had a complicated front suspension issue that the servi now. My service advisor Brad kept me up to speed on the diagnosis and repair of my vehicle. I had a complicated front suspension issue that the service department did their do-diligence to and the car came out of the shop driving like brand new. I can't say enough good about this dealership. As a family we have bought 5 + vehicles at Colonial Ford. Everyone from sales, service, parts and the body shop go above and beyond. Over the years we have used every department, and have never been disappointed More

by Chris Bitteker Verified Customer Verified Customer

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Service was good and it was done in a short time the waiting area is nice waiting area is nice More

by TLAGRUTT Verified Customer Verified Customer

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Very easy to get a scheduled appointment friendly people at the service desk work has been very fast and well at the service desk work has been very fast and well More

by RICHROUNDS124 Verified Customer Verified Customer

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This review has nothing to do with Kyle. Kyle was a five out of five for the service visit. what I do wish to note is that I was highly disappointed to learn that the entire service departme Kyle was a five out of five for the service visit. what I do wish to note is that I was highly disappointed to learn that the entire service department advisor crew is new. I’ve been going there for the last nine years and I’ve built relationships trusting relationships with the advisors. nine years ago at the old location. I was happy the service department had a hometown feel. Yes it was old, but the service was awesome. Nine years later and for some reason, I am left with building new relationships with new advisors that just like to xxxxxxxx and I don’t know if I will ever be able to trust any of them again and this includes the new manager of the service department Garrett. There is clearly something wrong with leadership at the dealership If your entire service department leaves. I have been a manager for over 20 years, Yes team members come and go, but never all at once if you’re a good manager. For you to lose people like Anthony and Danielle. You clearly did not know what you had. These people built relationships with your customers they cared and I trusted them. Kyle was the first new advisor in a long time and he grew on me, but I can already tell you some of my more recent interactions with Garrett and another advisor did not go all that well and I’m not looking forward to future visits as of right now Shame on you general manager for not listening to your team and losing advisors that cared and were trusted by many. More

by Storm9700 Verified Customer Verified Customer

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I like you guys. Glen sold me my new truck back in December,& turns out we know lots of the same people. Small world. Recently had 10,000 mile check up after a most e Glen sold me my new truck back in December,& turns out we know lots of the same people. Small world. Recently had 10,000 mile check up after a most excellent road trip,was in & out quickly with no issues. Taking another road trip & I’ll be back for 20,000 mile check up when I return. Please tell Glen hello & hope he’s feeling better. More

by s_stimpson Verified Customer Verified Customer

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Colonial always does a nice job. Great work, great communication. Always very satisfied! No complaints, highly recommend! Great work, great communication. Always very satisfied! No complaints, highly recommend! More

by sullivanc Verified Customer Verified Customer

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they were great oil change and sticker its always very clean and the coffee is not bad very clean and the coffee is not bad More

by dsedman7 Verified Customer Verified Customer

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Excellent service from all people involved. Highly recommend this dealership to anyone needing a vehicle or service. Highly recommend this dealership to anyone needing a vehicle or service. More

by RICHHARKINS Verified Customer Verified Customer

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Very good appointment, was long but got much done: so satisfied with appointment. good team satisfied with appointment. good team More

by TIMP2 Verified Customer Verified Customer

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