Rick McGaugh
Rick McGaugh at Crain Hyundai of Fayetteville

Rick McGaugh | Page 2

Customer Relations Manager

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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198 Reviews
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198 Reviews

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198 Reviews of Rick McGaugh

February 13, 2023

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Employee Rating

Very smooth and efficient service. The workers are super kind and didn’t make me feel like they were trying to sell me things. Best Hyundai dealership I’ve been to so far. More

by lindseyl08
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 09, 2023

Dealership Rating
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Not too customer. Didn’t keep me informed about the status of a new motor More

by Ninas9
Recommend Dealer
No

Other Employees Tagged: Dylan Way

Feb 09, 2023

Crain Hyundai of Fayetteville responded

Ninas9, Because you are not in our system as "Ninas9" I cannot pull up your contact information. Please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net and I am happy to help you with the status of your engine. As a general rule we have to wait on Hyundai corporation to build and ship replacement engines. Unfortunately we have no input over the process, Again contact me and I am happy to give you any information on the engine that we have. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Feb 09, 2023

Crain Hyundai of Fayetteville responded

.

January 30, 2023

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Awesome customer service! Friendly, knowledgeable staff. I look forward to many years as a Crain Hyundai customer! More

by Srickey
Service Price Transparency
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Recommend Dealer
Yes
Feb 01, 2023

Crain Hyundai of Fayetteville responded

I know the entire staff appreciates and thanks you for your kind words. We thank you for your business and look forward to serving you in the future. Best regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 28, 2023

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Employee Rating

Car wasn't repaired, it has the same problem (engine), I cannot use the car. More

by LOREC90
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 30, 2023

Crain Hyundai of Fayetteville responded

Ms. Ellett, I am sorry that your vehicle is not running properly. I talked to the service advisor and part of the service that we provided was a fuel induction service. It is possible that one of the injectors is not working properly. As I stated on the phone, we will have to look at the vehicle to see why your Elantra is not running properly. I will have the service department call you so we can make arrangements to get your vehicle back to the dealership and get you taken care of. In the future please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net if you have questions or if I can help in any way. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

January 21, 2023

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Friendly and patient. I appreciate that everyone took the time to introduce themselves and show me around the dealership. More

by Bonnie
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Recommend Dealer
Yes

January 14, 2023

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The sales person listens to me and found what I needed and all people treated me with respect. More

by Taylor2540
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Recommend Dealer
Yes

December 13, 2022

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DONT BUY FROM THIS DEALER! !! DONT My brand new vehicle HYUNDAI SANTA CRUZ left my husband and I stranded on a very busy deadliest highway this am. It just quit running. They c More

by Bunkee66
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Grey Service. A zero no stars

December 12, 2022

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The service department has always been courteous and helpful with all of my service needs More

by cole101880
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff

December 07, 2022

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Employee Rating

Great dealership - my salesperson, Adam Capes, was so knowledgeable and easy to work with. Sales process was pleasant and painless. More

by IGG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Capes

November 26, 2022

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Employee Rating

They were very friendly and very helpful into finding what I need. I do not ever regret doing business with them and I tell a lot of people about the experience I have had. More

by Jessyandjessica Gibbs
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: R G, Marketing Team, Dylan Way , Jim Cox

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