Rick McGaugh
Rick McGaugh at Crain Hyundai of Fayetteville

Rick McGaugh | Page 7

Customer Relations Manager

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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198 Reviews
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198 Reviews

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198 Reviews of Rick McGaugh

May 21, 2022

Dealership Rating
Employee Rating

Won’t do business anywhere else! They take care of all my needs, whether service or sales! More

by JANIE.MCGAUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt

May 24, 2022

Crain Hyundai of Fayetteville responded

You are so kind. Thank you for your nice compliment. Best regards, Your Crainteam

May 20, 2022

Dealership Rating
Employee Rating

Perfect. Completely adapted to my crazy work schedule. Got me into the perfect vehicle and almost cut my interest rate in half. Mike Wallace took care of all More

by Mbutler66
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way, Mike Wallace

May 19, 2022

Dealership Rating
Employee Rating

They bent over backwards to get my car covered under warranty. I was extremely fortunate they were able to negotiate with the manufacturer. More

by TERRIEMOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 17, 2022

Dealership Rating
Employee Rating

Everyone was real friendly. Everything was done thru text messaging. Never bought a car this way before More

by bdisc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Wallace

May 17, 2022

Dealership Rating
Employee Rating

Didn't help me with. HELP I NEEDED FOR MY CAR told.me after I buy need tires I could call the seller More

by Demarcuslott22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 17, 2022

Crain Hyundai of Fayetteville responded

Mr. Lott, As you and I discussed, your tires have a separate warranty from your vehicle. The tires are not made by Hyundai and as such not warrantied by Hyundai. The tire warranty from the tire manufacturer is generally with your new car manual. It is my understanding that one of your tires was punctured by a nail on the sidewall. Because the sidewall was punctured, we cannot repair the tire. I understand that it is frustrating to have to replace a tire. If you have additional questions or comments feel free to call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

May 12, 2022

Dealership Rating
Employee Rating

fast service, good mechanics, close to home, easy to get in and get out of dealership More

by LDEAVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Crain Hyundai of Fayetteville responded

Thank you so much for your 5 Star review and kind words. The entire Crainteam appreciates and thanks you for your business. Best regards, Rick McGaugh Crain Hyundai of Fayetteville

May 12, 2022

Dealership Rating
Employee Rating

Everyone I have had experiences with has been super nice , informative and professional. Service has always been promt and efficient. More

by VERSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Wallace

May 10, 2022

Dealership Rating
Employee Rating

I was disappointed that they didn't wash and vacuum my car as they usually do. For a $350 service visit, I would expect a little better treatment. More

by mgatlin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 10, 2022

Crain Hyundai of Fayetteville responded

I am so sorry we did not wash your car. I am not sure if it was raining the day you came to us for service but we do not wash vehicles on rainy days or when we are servicing the car wash. You should have been told if we were not going to wash your car, obviously that did not happen. Feel free to come in anytime at your convenience and we will get your car washed for you. We thank you for and appreciate your business. If you have questions give me a call at 479-695-5807. Best regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

May 10, 2022

Crain Hyundai of Fayetteville responded

Again I apologize your vehicle should have been washed. If you are out this way just drop in and we will take care of that for you. Regards, Rick Mcgaugh

May 10, 2022

mgatlin responded

No big deal and it was not raining the day I brought the car in.

May 08, 2022

Dealership Rating
Employee Rating

Outstanding service. Everyone very friendly. Dealership and cars very clean. They detained and filled my vehicle with gas. More

by Lance357
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 08, 2022

Lance357 responded

Great Dealership!

May 06, 2022

Dealership Rating
Employee Rating

They were prompt and efficient. They kept me informed with what was going on with my vehicle. More

by coenentina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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