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Rick McGaugh
Rick McGaugh at Crain Hyundai of Fayetteville

Rick McGaugh | Page 8

Customer Relations Manager

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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198 Reviews
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198 Reviews

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198 Reviews of Rick McGaugh

May 06, 2022

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Employee Rating

Great experience. The staff was extremely helpful and inviting. They worked really hard to get me the best deal possible. More

by ALHANK1986
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way, Mike Wallace

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May 06, 2022

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Employee Rating

This vehicle was an Enterprise Rent a Car. Your service was appropriate and timely. Very helpful and courteous. More

by Armstrong.chris49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 05, 2022

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Great service, was fast in my tire rotation, and a nice waiting room to use while your car 🚗 is being serviced. More

by Gumbeaux 7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way

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May 05, 2022

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Employee Rating

Everyone was friendly and helpful. Dealership was inviting and clean. Receptionist was very friendly. She gave my kids candy. More

by MJACOBS214
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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May 04, 2022

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Employee Rating

Good work and fast at getting my car serviced. Very friendly. The wait was not long. More

by sherri.sherrets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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May 04, 2022

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Employee Rating

Wouldn’t buy from anyone else. This is my fourth Hyundai! Went for oil change and came home with awesome new Tucson! More

by JANIE.MCGAUGH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt

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May 04, 2022

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No contact unless I made it. Had my car for 4 months for a warranty issue, didn’t get me a loaner until nearly 2 months in. Got car back and immediately had issue with AC. Reache More

by JERRYKCOOKUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Dustin Mcclish

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May 04, 2022

Crain Hyundai of Fayetteville responded

Mr. Cookus, I know it is frustrating to have to wait so long for your vehicle. All vehicles, at this time, are in short supply and again we put you in a loaner as soon as one was available. The warranty work that was completed on your vehicle was an engine replacement at no charge to you. Again these are not normal times and because of COVID and supply chain issues getting an engine took much longer than usual. As far as your A/C unit, your vehicle is a 2015 model and frankly not uncommon for a 7 year old vehicle to have A/C issues. I don't think that because your vehicle was on our lot the seals "rotted" any quicker than they would have if the vehicle was in your driveway. We would not have tested the A/C unit during the engine replacement. In regards to your text or email I believe you sent the email to me on 4-28 and I responded on 4-29 after I had had time to review your complaint. If you have any additional comment or questions please feel free to call me at 479-695-5807 or email me at richardmcgaugh@craiinteam.net. Regards, Rick McGaugh Customer Relations Manger Crain Hyundai of Fayetteville

May 05, 2022

Crain Hyundai of Fayetteville responded

Congratulations on your new vehicle. I stand by my response. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

May 05, 2022

Crain Hyundai of Fayetteville responded

Again, congratulations on your purchase. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

May 04, 2022

JERRYKCOOKUS responded

Very inaccurate, sir. While I appreciate your fast response on a platform where the public can read the poor review, that’s not how it worked when it was a private conversation. I have screenshots of the emails and texts from last week between you and my service advisor. I show texts on “read” for over 24 hours. You came in at the very end of the situation. As it pertains to the timeliness of the repair itself, I completely understand the 4 month window, and I never complained about that. My only concern was having a way to get myself around without using Uber. Also, I didn’t get a loaner you had to wait for, I was given a rental from Hertz…2 months after having my Vehicle towed to your dealership. I traded in my Tucson last weekend for a Subaru and it had nothing to do with the vehicle itself, but how the “10 year/100k mile” warranty that Hyundai stands behind does not deliver on the quality and timeliness that was expected. My car, for being 7 years old, has been in my garage since I bought it and had less than 65k miles on it. As far as you questioning the rot, you copied me on an email from one of your technicians that said it was a rotted seal and that seal surely deteriorated due to sitting for 4 months.

May 05, 2022

JERRYKCOOKUS responded

Thank you. Your standing by your response confirms I made the right choice.

May 03, 2022

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Employee Rating

I was very happy with the service , appreciate providing water while waiting , the fella who gave me the report about my recall was very professional. !! I was not expecting a car wash !! It was the best I More

by Ivaleen bolstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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April 30, 2022

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Employee Rating

Great service, very nice employees. Made it easy to work with. My car was done in a timely manor. More

by p.oliver1215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

Print

April 19, 2022

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Employee Rating

They do the best they can with what they have and do their best to meet your needs More

by lesc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marketing Team, Mike Wallace

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