Rick Reames | Page 4

window issue After picking up my vehicle I noticed what appeared to be water spots on the front windshield which when driving in the sun made it very difficult to After picking up my vehicle I noticed what appeared to be water spots on the front windshield which when driving in the sun made it very difficult to see clearly. I drove directly to the dealership and they immediately notified their detail person who was very courteous, professional and advised me to wait a short time and he would take care of the problem. I waited for a short time and when I looked at the window it was spotless and perfect. Thank you Coulter Infiniti for your immediate and caring support. More

Helpful 0

Report | Print

Wish 0 stars was available, Was working with Rick Reames to purchase a vehicle, met with salesman and his manager and worked up paperwork. Called back the NEXT morning to set app Was working with Rick Reames to purchase a vehicle, met with salesman and his manager and worked up paperwork. Called back the NEXT morning to set appointment to finalize the sale and he had sold the vehicle already. No call, no communication. Unbelievable; complete lack of customer service. More

Helpful 1

Report | Print

Wonderful experience!!! Great experience all around! I have purchased quite a few cars over the years and this was the best experience by far. No pressure, easy to work wit Great experience all around! I have purchased quite a few cars over the years and this was the best experience by far. No pressure, easy to work with, smoothest deal ever! Thank you Rick, CJ and Chris! I hope you were all able to get to your New Years Eve plans on time. When it is time for another new car, I will be back!!! Hope the service team turns out to be just as wonderful as the sales team. Highly recommend paying these guys a visit if you are auto shopping. More

Helpful 1

Report | Print

They made it so easy The first thing Rick said to me when we met was, "I will make this as easy for you as possible", and did he ever. Most dealer experiences are time con The first thing Rick said to me when we met was, "I will make this as easy for you as possible", and did he ever. Most dealer experiences are time consuming and filled with song and dance sales techniques and lengthy negotiation back and forth with some invisible manager. When I arrived at Coulter Infiniti asking to drive a certified Infiniti that my husband had already driven and talked numbers on, Rick got me the keys, took me on a test drive and had me out the door in 25 min. A record. Later that day when a model was traded in that better suit our needs, he called me to let me know. We were able to get there the next day and Rick was instrumental in getting us a great deal on the car of our dreams. When I went to pick it up today he spent almost 40 minutes taking me though all of the features and pointing out the critical things I needed to know about the car. This dealership is 30 - 40 minutes from our home depending on traffic, but i would make the drive every time to work with Rick and his team. Thank you again!! It was our best car buying experience ever!! More

Helpful 0

Report | Print

We purchased a new Infinity QX60 and it was dead on the road in only 3 days. We were informed that it would require a totally new transmission. We have not heard back from the dealership and have sent emai road in only 3 days. We were informed that it would require a totally new transmission. We have not heard back from the dealership and have sent emails and left messages to resolve the issue we are having getting the vehicle replaced and have been treated poorly by this dealership with no returned phone calls by the General Manager Tony Pennacchio More

Helpful 1

Report | Print

This is my 4th vehicle purchase @ Coulter Infiniti of Mesa. Tony Pennacchio (GM) made sure that I was taken care of from start to finish, as well as Brian Gibson, Rick Reames, and Chris Gossling. Since 2 Mesa. Tony Pennacchio (GM) made sure that I was taken care of from start to finish, as well as Brian Gibson, Rick Reames, and Chris Gossling. Since 2008, I have been a repeat customer of Coulter Infiniti. I would also like to give praise to the service department David Woodland (manager) and his crew for doing a Great Job. I have never experienced such service from a dealer ship from a sales to service as I have at Coulter Infiniti. At Coulter Infiniti, they CARE! Tony Pennacchio made my buying experience at Coulter Infiniti Unforgettable. Thanks Tony Pennacchio. More

Helpful 2

Report | Print