Ricky Gushi | Page 32

New car purchase Our salesman, Ricky Gushi, was very friendly and knowledgeable. He made the process of the purchase of our new 2019 Elantra very easy. We are so glad Our salesman, Ricky Gushi, was very friendly and knowledgeable. He made the process of the purchase of our new 2019 Elantra very easy. We are so glad we chose Family Hyundai!! More

by tenauk Verified Customer Verified Customer

Report | Print

Very Disappointed I bought my vehicle at Family Hyundai several months ago with Ricky Gushi. He was nice and knowledgeable but lacking in the administrative/scheduling I bought my vehicle at Family Hyundai several months ago with Ricky Gushi. He was nice and knowledgeable but lacking in the administrative/scheduling department. I bought an exterior and interior warranty through Al Pelizzeri. Al assured me that with my warranty I would be able to call and schedule an appointment and I would get my car fully detailed (wax and sealed exterior and leather conditioning on the inside) and get a complimentary loaner car. I opted for this warranty because I have two young children who are messy and don't have the time to detail my car myself. Fast forward to April 2 I needed an oil change and I had a software recall update on my Santa Fe. I thought that since they already had my car I would get my car detailed too. I called Ricky to schedule everything. He told me to call the service department to schedule everything. I called and made an appointment but the service department told me to talk to Al about scheduling my detailing. I tried to get ahold of Al but I am pretty sure he was screening my call as I called multiple times and left messages and didn't get a callback. (I saw Al a few days later and he said he didn't get back to me because he wanted me to go through Ricky to do all the scheduling. That would have been nice to know before he avoided my calls.) Ricky informed me that the service department had a lot of engine recalls so they didn't have any loaners to do my car detailing. I was understanding. Ricky told me I should keep my service appointment and we would reschedule the detailing later. I showed up for my prescheduled appointment on Tues April 2 at 5:00. I waited about an hour and decided to grab some dinner and come back later to get the car. I got a call about 7:20 and was informed that my car was not done. I asked why and was informed that there were no techs available to work on my car. I was pretty mad as I was told they would be able to work and finish it that night. I had to drive back and get my car as I had to go to work the following morning. Disappointed, I called Ricky the following day. He was understanding (Ricky offered to get me a free oil change for wasting my time) and rescheduled my service appointment and car detailing for Monday, April 8. He was able to get me a loaner car. I dropped my car off with Colin the service department. I told Colin everything I needed done. I told him about the oil change, the recall and the car detailing via Al. I explained that the car is supposed to be detailed not just washed and vacuumed. The service department wasn't able to work on my car until Wednesday which I was okay with because I had a loaner. I got a call Thursday and was informed that my car was done and ready for pickup. I reached out to Ricky to make sure that my car actually got detailed and I was assured it was and come by after work to pick it up. I stop by after work and check out and paid for my car (I wound up needing some breaks from what Colin told me). I walked out to the parking lot to get my car. I looked around the outside of the car I could tell it wasn't waxed. It looked washed by not very good. I was hoping the inside would be better. The inside was worse. It looked like it was just vacuumed and that's it. There was still dust everywhere, coffee stains in the cup holder, and a myriad of other things. I was instantly very mad. I drove the car around and had Ricky take a look. He was just as mad as I was. I am not sure where the breakdown in communication happened but it did. Ricky sais he would make it right and to call him on Monday and he would get a loaner and send the car out for detail. I called Monday and Ricky wasn't able to talk with Al as he was "away at a meeting" all day. I was told to try again Tuesday and which I did but I couldn't get ahold of anyone. It has been very frustrating having to try and get my car worked on. It seems like I get a lame excuse or the run around every time. It shouldn't be this hard. I feel like I should have been better-taken care of as I helped bring in two of my Aunts and my sister to Family Hyundai to buy brand new cars. I'd be happy to talk with Graham Watson about all my troubles. More

by matthewsteven9 Verified Customer Verified Customer

Report | Print

OUTSTANDING SERVICE My son brought in his car in desperate need of service. Erik the assistant service manager had all the issues checked and evaluated in a timely manner My son brought in his car in desperate need of service. Erik the assistant service manager had all the issues checked and evaluated in a timely manner, and was very thoughtful by providing a new loaner vehicle free of charge for my son to drive while his vehicle was being serviced. When the vehicle was repaired Erik gave us a great deal on the parts and service with one of the 4 tires free. Thank you Erik and Michael for providing outstanding service, and taking care of my son's car. You are the shop that really cares, and goes the extra mile........ More

by coolstuff91 Verified Customer Verified Customer

Report | Print

"Awesome Service" The staff at Family Hyundai is very friendly and very accommodating. My ex-husband and I went in to purchase a used car and I ended up with a brand n The staff at Family Hyundai is very friendly and very accommodating. My ex-husband and I went in to purchase a used car and I ended up with a brand new car. Ricky Gushi met us in the parking lot as we arrived and is awesome. I would definitely recommend this brand of car and this dealership to anyone I know who is looking for a wonderful new car. More

by Mary Moore Verified Customer Verified Customer

Report | Print

Car Service I have always been completely satisfied with the service Family Hyundai provides. From the initial visit almost a year ago with the sales team thru th I have always been completely satisfied with the service Family Hyundai provides. From the initial visit almost a year ago with the sales team thru the regular servicing visits, I’m not sure there is a better dealership with which to work. More

by DIANA020711 Verified Customer Verified Customer

Report | Print

I recommend Family Hyundai From Sales to Service, everybody at Family Hyundai was great. They got me the car I wanted and at a reasonable price. Thank you Family Hyundai! From Sales to Service, everybody at Family Hyundai was great. They got me the car I wanted and at a reasonable price. Thank you Family Hyundai! More

by peter.walsh Verified Customer Verified Customer

Report | Print

2019 Tucson. I git a great deal that was made better by Ticky and Megan. This was my second Hyundai purchase. My son is looking for a vehicle soon. I git a great deal that was made better by Ticky and Megan. This was my second Hyundai purchase. My son is looking for a vehicle soon. More

by KEVIN_CLIFFORD Verified Customer Verified Customer

Report | Print

Best Car Experience This was the best experience I had buying a car. Ricky was great from the start by really understanding what I was looking for and showing me everythi This was the best experience I had buying a car. Ricky was great from the start by really understanding what I was looking for and showing me everything. Kristi was also very helpful and took the time to explain to me what was best for me. These two individuals went over and beyond to make me a happy customer. I am very happy to be a part of Hyundai knowing they are there to help. More

by Jake Verified Customer Verified Customer

Report | Print

We had a pleasant experience I would recommend this to a fam Ricky make the process as painless as possible, he kept us informed and did not string us along. We'll bring our business back in the future because o Ricky make the process as painless as possible, he kept us informed and did not string us along. We'll bring our business back in the future because of Ricky. Thanks again More

by daddylanche Verified Customer Verified Customer

Report | Print

Easy, friendly, pain free I hate shopping for a car, family Hyundai made me change my mind. Very nice dealership and we went to several that day. Second time owning a Hyundai I hate shopping for a car, family Hyundai made me change my mind. Very nice dealership and we went to several that day. Second time owning a Hyundai. More

by JNNMCGILL Verified Customer Verified Customer

Report | Print