Ricky Mills | Page 2

As soon as I arrived, Ricky was already outside waiting for me, and I immediately felt rushed throughout the entire process. I asked him twice about the remote start feature in the app and where to find it for me, and I immediately felt rushed throughout the entire process. I asked him twice about the remote start feature in the app and where to find it, and his response was simply, “Yeah, it should be on there,” without offering any real guidance or assistance. Anytime I had a question he was not around. He did not take the time to go through the vehicle features with me, and overall I felt like just another number rather than a valued customer. It also seemed as though he had other customers waiting, which made the experience feel hurried and impersonal. Additionally, I later learned that another Nissan dealership offered me the same vehicle for $30 less per month. Because I felt rushed and pressured, I did not have the opportunity to fully consider my options and now feel disappointed with my decision. Rick was not very personable, and the interaction felt focused only on a quick test drive and discussing numbers rather than providing a thorough and supportive customer experience More

by Mmladen95 Verified Customer Verified Customer

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Leon was beyond wonderful, helpful and very kind and respectful. Napoli Nissan made car shopping a pleasant experience. respectful. Napoli Nissan made car shopping a pleasant experience. More

by berney54 Verified Customer Verified Customer

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Found a car we liked, we called about made arrangements to come see we like s it they handled the financing, we picked it up and we love it to come see we like s it they handled the financing, we picked it up and we love it More

by boogaloozardies Verified Customer Verified Customer

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Sold me a lemon. Car started throwing multiple engine light codes from day one. Turns out there was more wrong with the car than was initially disclosed. Their excuse Car started throwing multiple engine light codes from day one. Turns out there was more wrong with the car than was initially disclosed. Their excuse was that the car was sold "as-is." They would not take the car back or rectify the undisclosed items. I expect this type of salesmanship from a fly by night operator or a private seller, not a name-brand dealership. Will never buy a car from Napoli Nissan or any other Napoli dealership again. I will also caution anyone from doing business with them as well More

by Al Hasbrouck Verified Customer Verified Customer

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This is my third rogue wit this dealer. The service is exceptional hence why I keep coming back. Luis from the service team is 10/10. He listens to what I think a problem is and goes above The service is exceptional hence why I keep coming back. Luis from the service team is 10/10. He listens to what I think a problem is and goes above and beyond to get it fixed.. Napoli Nissan is definitely home . More

by NOELITTA.TAILIAM Verified Customer Verified Customer

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I thank them so much for finding us a deal that we could work with and didn't give up on it. You went the extra mile to make it happen and we are extremely grateful for the effort. To in work with and didn't give up on it. You went the extra mile to make it happen and we are extremely grateful for the effort. To in More

by vinson0 Verified Customer Verified Customer

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The staff are always very professional and very friendly. I like that there is no charge for the oil change and tire rotation. I like that there is no charge for the oil change and tire rotation. More

by waynemarshall2013 Verified Customer Verified Customer

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Ricky was so easy to work with and he helped us find the perfect car for our daughter. perfect car for our daughter. More

by Joannanelson2023 Verified Customer Verified Customer

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It's a good deal. Good opportunity take that deals. Doing a good job in this company. Good opportunity take that deals. Doing a good job in this company. More

by mccollot Verified Customer Verified Customer

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Riki was very helpful and took the time to help me and service was wonderful and took care of the problem quickly. service was wonderful and took care of the problem quickly. More

by Furbiebird Verified Customer Verified Customer

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