Ricky Mills | Page 29

Great service great car friendly staff. Was there to help and make your experience comfortable, not pushy at all and great deals to btw. Defiantly going back for another lease and make your experience comfortable, not pushy at all and great deals to btw. Defiantly going back for another lease More

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I purchased a rogue with them and had an awful experience. They say anything to get you in the door to buy a vehicle and once the deal is done they brush you off. Once the car was paid for their c experience. They say anything to get you in the door to buy a vehicle and once the deal is done they brush you off. Once the car was paid for their customer service skills went out the door. The sales manager Tommy is not helpful at all, he loves to hear himself talk and he's very arrogant and condescending. I spent 3 hours in that dealership with my 2 small kids and there was an issue with taxes. I asked for a dealer plate so I can at least take my car home since all the paperwork was signed, the car was paid for and I signed my car over to them and they told me no. This is unacceptable all of this should have been done before paperwork was signed. I ended up going all the way home with my old car that was technically signed over to them and had to go right back bc everything was fixed. They only gave me 1 key so I asked for another key they told me it only comes with one but they would check but I needed to hold on again for the millionth time. I couldn't wait not one more minute so I left and they never called to check up. I called the next day to ask about it and ended up arguing with Tommy and when I asked for his manager or boss he told me he doesn't have a boss he's the manager and that I should write an email because I can't speak to anyone else but him! I had a horrible experience and I couldn't get passed Tommy on the phone bc the office turned it into a joke that I was frustrated. I called Napoli Kia and they were very helpful with giving me the owners information so we'll see what happens but do not purchase a vehicle from this branch! More

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will never shop any where else! Great Great experience. Dealing with Joseph Napoli, makes you feel like family. He introduced me to Ricky Mills, an incredibly gifted salesman who kn Great Great experience. Dealing with Joseph Napoli, makes you feel like family. He introduced me to Ricky Mills, an incredibly gifted salesman who knows his product. I am always treated with courtesy and respect. With this kind of combination, I won't step foot into any other dealership..EVER! More

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amazing customer service today when getting my Kia serviced. Anyone working there would greet me with a smile and hold the door for me at any chance. Very polite and very friendly staff ! serviced. Anyone working there would greet me with a smile and hold the door for me at any chance. Very polite and very friendly staff ! More

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Everyone was very kind everyone was very hard-working and then made the best experience for me great job everyone keep up the hard work thank you then made the best experience for me great job everyone keep up the hard work thank you More

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Shady sales tactics and horrible customer service Attempted to buy a used car from this dealership placed a down payment and everything we were told that the car would be ready the next day, we then g Attempted to buy a used car from this dealership placed a down payment and everything we were told that the car would be ready the next day, we then got a phone call saying it needed parts and it would be another day, after a few days of back and forth we were told they no longer want to sell the car for the agreed upon price. It required us making 2 more phone calls just to get them to refund us the deposit made on the car and it came with much attitude from the salesman "Ricky" , highly advise find a different dealer and if not definitely find another sales person More

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Excellent I purchased a Acura ILX from Napoli six months ago. I was unhappy with the vehicle and I needed a bigger vehicle. I didn’t think would be able to trad I purchased a Acura ILX from Napoli six months ago. I was unhappy with the vehicle and I needed a bigger vehicle. I didn’t think would be able to trade in the car because the loan was new. I called the dealership and spoke with Ricky Mills. He walked me through the process and promised that Napoli can get me out my loan. I was pleasantly surprised to find out they were able to get me into a 2018 Nissan Maxima. I would recommend Ricky Mills and Napoli Nissan to anyone looking to purchase a new or pre owned vehicle. They exceeded my expectations. More

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Kind and professional dealership The employees I’ve dealt with here are very personable and kind. I’m not sure about the service department but the sales department and manager were g The employees I’ve dealt with here are very personable and kind. I’m not sure about the service department but the sales department and manager were good. More

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Service I was trying to decide if I wanted a new truck or not so at the gas station one day I ran into this woman pat Reid she told me about napoli Nissan and I was trying to decide if I wanted a new truck or not so at the gas station one day I ran into this woman pat Reid she told me about napoli Nissan and she highly recommended Ricky Mills. I finally came to napoli and asked for Ricky from the start he was very pleasant and understanding very good salesman applied no pressure at all my experience at napoli was awesome I'd recommend them to anyone staff very friendly especially JR in customer service napoli is the best ever More

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Vehicle Purchase Our experience when purchasing our new Nissan Altima was positive from start to finish. The entire staff was friendly, professional, and competent. Our experience when purchasing our new Nissan Altima was positive from start to finish. The entire staff was friendly, professional, and competent. The transaction took place in a very timely and clear fashion. My wife and very pleased with our new vehicle and recommend Napoli Nissan to anyone who is looking to purchase a new vehicle. More

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