Ridge Hancock

Was there for recall work. Suggested other repairs that I am going to do myself. Listened to my requests and completed the recall I am timely maner. Suggested other repairs that I am going to do myself. Listened to my requests and completed the recall I am timely maner. More

by blueoval360 Verified Customer Verified Customer

Report | Print

I’ve had my truck at this facility twice this year, totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed du totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed during the initial safety inspection on my first visit. Combined with the previous failure to check tire pressure, leaving two tires 8 lbs low, it’s clear that attention to basic safety and detail is inconsistent at this shop. During the repair, one of the front struts came apart. There was a warranty issue with the struts, which took several weeks due to backordered parts. The team did assist with labor and alignment once parts arrived and changed my customer supplied oil and filter at no cost. However, other important details were overlooked. I requested that the front struts be lifted one notch. Chrysler Bilstein factory leveling suspension kit installed, this was not done. They changed my oil but did not reset the service in the EVIC, left my old oil change sticker in the window, and left the service floor mat and seat protector for me to dispose of. This facility had a second opportunity to really shine, and once again, they fell short. While Ridge and both Jeffs (service managers) were helpful with labor and alignment, repeated oversights and missed safety checks demonstrate a troubling lack of thoroughness. For that reason, I cannot give this facility a 5-star rating, 3.5 to 4 stars at best. They handle major repairs, but the little things, and the things that keep you safe are routinely missed. More

Report | Print

GREAT Dealer. .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! More

by scott.phelps Verified Customer Verified Customer

Report | Print

Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem More

by dritchey02 Verified Customer Verified Customer

Report | Print

Great customer service! Ridge is the best at communicating and keeping things moving in the right direction. I highly recommend the service department at Klaben. Ridge is the best at communicating and keeping things moving in the right direction. I highly recommend the service department at Klaben. More

by mkenny9800 Verified Customer Verified Customer

Report | Print

Ridge was really easy to work with. Service was done in a timely matter. Even followed up the day after. Service was done in a timely matter. Even followed up the day after. More

by jenp1017 Verified Customer Verified Customer

Report | Print

Ridge is excellent at customer service. Excellent communicator and he worked to get me scheduled promptly and made sure all my questions were answered. Highly recommend Ridge! Excellent communicator and he worked to get me scheduled promptly and made sure all my questions were answered. Highly recommend Ridge! More

Report | Print

Liz Curry is great. She follows through on everything that we talk about for the care of my car. She follows through on everything that we talk about for the care of my car. More

by soccermom8599 Verified Customer Verified Customer

Report | Print

Awesome Service timely courteous best service around. Ridge and his team to include Elisabeth. We’re not only helpful friendly, but made the experience one that was delightful. Ridge and his team to include Elisabeth. We’re not only helpful friendly, but made the experience one that was delightful. More

Report | Print

Honest, professional and caring. Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! More

by latinmike2 Verified Customer Verified Customer

Report | Print