Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
157 Reviews
4.9

157 Reviews

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157 Reviews of Ridge Hancock

September 16, 2026

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Employee Rating

when i called in with my problem i was having with my truck ridge said they were booked up for a while but asked if i could bring it in he would try to work it in he was able to get it in earlier and the More

by mikeh73911
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Recommend Dealer
Yes

September 15, 2026

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Unhappy with time took for service to complete. Vehicle still needs work upon picking it up. Body work not coordinated well while tgere over a week. Windshield cracked and vehicle not charged but s More

by mdoconnell
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Recommend Dealer
No

Other Employees Tagged: Tyler Schultz

Sep 15, 2026

Klaben Chrysler Jeep Dodge Ram responded

Marsha, Thank you for taking the time to provide your honest feedback. I respect your time, value your perspective, and care deeply about your complete satisfaction. It was embarrassing and frustrating to read about your visit. Having your service delayed by days, picking up an uncharged vehicle with an active service light, and discovering a cracked windshield is completely unacceptable. We clearly let you down, failed to handle your vehicle with proper care, and did not deliver the level of service experience you deserve and we promise. No excuses. While I am glad we were able to provide a loaner, that does not make up for the breakdown in communication, quality control, and care regarding your windshield and charging. I am responsible for providing a personal apology to you and ensuring your service concerns are fully resolved. Additionally, I will be utilizing your feedback to share with our entire team so we can prevent similar issues from recurring and uphold our goal of continuous improvement. Could you please reach out to me directly so I can address these issues right away? My direct contact information is below. I also left a voicemail on your cell and sent you a text message with my cell phone. Thank you again for bringing this to our attention, and I look forward to speaking with you soon. Jeff Ashley Service Director Klaben CJDR Service 330.673.3139 EXT 405

September 07, 2026

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Ridge and Jeff, the service manager took excellent care of me and my RAM truck. I appreciated the professionalism, the attention to detail and the friendliness of the staff. I will be back. More

by Wdcoldwell
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashley

September 03, 2026

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Extremely overpriced and the service advisors are condescending. was able to get the same repair done somewhere else for $1500 less than what I was quoted. More

by libels-coasts9f
Service Price Transparency
Service Communication
Recommend Dealer
No
Sep 04, 2026

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. I truly apologize for not delivering the type of experience that you should expect and deserve. Reading your comments gives me great concern, disappointment and frustration, as your comments go totally against our business model, which is geared towards creating customers for life. I welcome the opportunity to speak with you directly, in order for me to fully understand your interaction with the team. I have a responsibility to address this internally, but more importantly, I have a responsibility to try and make this right with you. That being said, we have completed an internal audit of repair orders, as well as searched our data base, and we have been unable to identify any transaction that would fit or is in line with the details you depicted in this review. So, I invite you to reach out to me directly through the contact information provided below, so that I can address your experience in the manner it deserves. I will end by thanking you again for your feedback, I apologize once more for your experience, and I hope to hear from you soon. The entire Klaben team remains at your service. Jeff Ashley Service Director 3306733139 EXT 405

August 31, 2026

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Ridge explained everything throughly and offered suggestions. A small issue happened after I left the dealership and Ridge was quick to make everything right. Highly recommend! More

by Khartzell87
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Recommend Dealer
Yes

August 24, 2026

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Always a seamless experience! Always taken care of! They communicate well with the whole process and explain everything they had to do! More

by PrzTheLowered
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Recommend Dealer
Yes

August 19, 2026

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Klaben's service experience is always great from scheduling to checkin to wait time and final repair. More

by Jasonk
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Recommend Dealer
Yes

Other Employees Tagged: Nicole Bevan

August 11, 2026

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This is my go to dealership! It’s close convenient and they’re always able to get me an appointment quickly! More

by wallacecastor
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

August 04, 2026

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Awesome experience at the Dealer Ridge and his team were thorough and professional, and provided the kind of service that one can only feel great about More

by ppollack
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Recommend Dealer
Yes

August 03, 2026

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Josh and the Klaben team did a great job on my 2024 Jeep Grand Cherokee. More

by MATT
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Josh McFarland

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