Ridge Hancock | Page 2

I ordered my car through Klaben. I have always been treated with kindness and respect. I have always been treated with kindness and respect. More

by kennedyjm68 Verified Customer Verified Customer

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Extremely pleased with the service I got on my 2021 Wrangler Rubicon. Liz is my regular tech however this trip I met a young man by the name of Ridge. He was very personable as well as knowledgeable of Wrangler Rubicon. Liz is my regular tech however this trip I met a young man by the name of Ridge. He was very personable as well as knowledgeable of the services I required. Either way I will continue to bring my Wrangler to Klaben for service. I will say one thing about automotive service “It’s the people you meet that you remember most” Bravo Zulu Klaben CDJR. More

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Ridge was extremely helpful and kept us in the loop during the entire process. Good experience during the entire process. Good experience More

by JeepRodie Verified Customer Verified Customer

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Always friendly and welcoming. Everyone is helpful and kind. Ridge is the Best! Thank you for your help. Everyone is helpful and kind. Ridge is the Best! Thank you for your help. More

by kosarmkj Verified Customer Verified Customer

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Ridge in service is always a pleasure to deal with. He always keeps me up to date as to what is going on. He always keeps me up to date as to what is going on. More

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The dealership answered all my questions. I got my vehicle back on time. It was a good experience I got my vehicle back on time. It was a good experience More

by DRHUSSING Verified Customer Verified Customer

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Great communication, informed us with the next step and how long it would take. Very personable and kind! how long it would take. Very personable and kind! More

by mossorrachel Verified Customer Verified Customer

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Was there for recall work. Suggested other repairs that I am going to do myself. Listened to my requests and completed the recall I am timely maner. Suggested other repairs that I am going to do myself. Listened to my requests and completed the recall I am timely maner. More

by blueoval360 Verified Customer Verified Customer

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I’ve had my truck at this facility twice this year, totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed du totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed during the initial safety inspection on my first visit. Combined with the previous failure to check tire pressure, leaving two tires 8 lbs low, it’s clear that attention to basic safety and detail is inconsistent at this shop. During the repair, one of the front struts came apart. There was a warranty issue with the struts, which took several weeks due to backordered parts. The team did assist with labor and alignment once parts arrived and changed my customer supplied oil and filter at no cost. However, other important details were overlooked. I requested that the front struts be lifted one notch. Chrysler Bilstein factory leveling suspension kit installed, this was not done. They changed my oil but did not reset the service in the EVIC, left my old oil change sticker in the window, and left the service floor mat and seat protector for me to dispose of. This facility had a second opportunity to really shine, and once again, they fell short. While Ridge and both Jeffs (service managers) were helpful with labor and alignment, repeated oversights and missed safety checks demonstrate a troubling lack of thoroughness. For that reason, I cannot give this facility a 5-star rating, 3.5 to 4 stars at best. They handle major repairs, but the little things, and the things that keep you safe are routinely missed. More

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GREAT Dealer. .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! More

by scott.phelps Verified Customer Verified Customer

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