Ridge Hancock | Page 3

They kept me updated regularly on a lengthy recall repair when parts availability was impacted by a backorder. when parts availability was impacted by a backorder. More

by leebrown44262 Verified Customer Verified Customer

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This was my first time at Klaben for service. It was an easy experience all-around and the service was performed faster than the time estimate given! It was an easy experience all-around and the service was performed faster than the time estimate given! More

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This was my second truck that I leased with Casey and the Klaben team.Casey went out of his way to help me get the truck that I wanted. It took awhile to make something happen but we got there. I had a coupl Klaben team.Casey went out of his way to help me get the truck that I wanted. It took awhile to make something happen but we got there. I had a couple small service issues that Casey helped get them addressed quickly. Gotta give a shout out to Tim Beane for letting me bully him (lol) on this last truck deal.Keep up the good work Casey and the rest of the Klaben team. More

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Ridge and the service crew were very helpful and accommodating. I had to reschedule a couple of times and Ridge was very accepting, and also arranged a ride for me each time. accommodating. I had to reschedule a couple of times and Ridge was very accepting, and also arranged a ride for me each time. More

by rlewis27 Verified Customer Verified Customer

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I have always been reluctant to take my Jeep to the dealership for repairs but they found and fixed the problem. Thank you to all. dealership for repairs but they found and fixed the problem. Thank you to all. More

by ladeebug224 Verified Customer Verified Customer

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Ridge in service always works with you,keeping you in the loop when your vehicle is in for service.Ridge and the Klaben team are always ready to assist you and get the problem taken care of in a timely manne loop when your vehicle is in for service.Ridge and the Klaben team are always ready to assist you and get the problem taken care of in a timely manner and the whole team goes the extra mile.I think we need a shout out to the Tech's in the back for getting our vehicles repaired and back to us. Thanks Again. More

by rcales2 Verified Customer Verified Customer

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3 dealerships and this was the only dealer to resolve the sensor problems. Great work and thank you. sensor problems. Great work and thank you. More

by CFOSTER9 Verified Customer Verified Customer

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Ridge was very caring and made the effort to squeeze me in quickly ahead of the winter storm to inspect my truck and determine the severity of the issue. His technicians diagnosed the problem promptly and in quickly ahead of the winter storm to inspect my truck and determine the severity of the issue. His technicians diagnosed the problem promptly and confirmed it wasn’t too severe, allowing it to be repaired the same day before the storm hit. I really appreciated Ridge’s transparency and understanding of the situation. While the cost wasn’t the lowest, the work was done right - and considering how quickly they took care of me and kept me on the road before the storm, I have no complaints at all. More

by Andrew Maillis Verified Customer Verified Customer

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Ridge and the team always take good care of the 'ol Jeep. Have been going there for 8 years. Have been going there for 8 years. More

by jimbenne Verified Customer Verified Customer

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Ridge was awesome. Excellent customer service took care of not only my vehicle but my daughter‘s vehicle got us a rental car. Everything was phenomenal. Best customer s Excellent customer service took care of not only my vehicle but my daughter‘s vehicle got us a rental car. Everything was phenomenal. Best customer service I’ve seen in my 35 years servicing. Vehicles Ridge is awesome. More

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