Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock | Page 3

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of Ridge Hancock

March 31, 2026

Dealership Rating
Employee Rating

Got me in quick, and was very communicative as the process went on, as usual. More

by jimbenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

March 26, 2026

Dealership Rating
Employee Rating

Great communication, Josh kept in touch to keep me informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ More

by ksinning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

March 19, 2026

Dealership Rating
Employee Rating

I had a great experience with bringing my Jeep Grand Cherokee for an oil change & tire rotation. Ridge was very helpful and friendly. Service was completed on time and I felt well taken care of all arou More

by Kb
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 12, 2026

Dealership Rating
Employee Rating

Great service in the service dept. All went smooth and all experiences have been positive in all aspects do far. More

by TODD.PELFREY
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Recommend Dealer
Yes

March 03, 2026

Dealership Rating
Employee Rating

Great service despite the parts delivery times, which I understand are out of your control. Thank you. More

by sshebeck
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 24, 2026

Dealership Rating
Employee Rating

Josh was very thorough, explained that will be done during the service appointment, kept me informed the whole time. He was efficient, friendly and knowledgeable. More

by ida3
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

February 24, 2026

Dealership Rating
Employee Rating

We needed a jump start because the battery In our 2018 Jeep Wrangler was dead. They arrived within 10 minutes. We then drove to the Service Department and Service quickly wrote us up for a battery replace More

by jjones146
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Will came quickly to jump start our Jeep

February 23, 2026

Dealership Rating
Employee Rating

very professional and communicative of time line and services completed! Klaben has the best sales/service team I’ve ever experienced!!! More

by PrzTheLowered
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 19, 2026

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Employee Rating

Very satisfied . Very satisfied .Very satisfied .Very satisfied. Very satisfied. Very satisfied. Very satisfied. Very satisfied. More

by lynk57
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Recommend Dealer
Yes

February 17, 2026

Dealership Rating
Employee Rating

Service went well, no surprises. Service advisor communicated well and provided loaner car. Appreciate the help. More

by davidmontoney
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

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