I came in without an appointment expecting to sit for hours! 1 hour later I was back in my CLEAN vehicle. The entire service department went out of their way to make me comfortable Thank you guys so much!
Best service team ever. From start to finish you know your in great hands. Haun,Jamison,Shane,Shiloh,Patricia and Kevin Rock!!! They keep me coming back in for more!!
"Service on IS250, 2006 model"
Brian, master technician, saved my car and I am most appreciative....I live in Johnson City and had to leave my car for service....after being fixed, I needed car to be delivered to me. Because of my schedule, it would be difficult for me to get to Knoxville...Shiloh said there was no one to deliver my vehicle, so I was making changes in my schedule to come down late thurs.....luckily for me Jamison, in service was able to locate a deliverer so he could drive the car to me...thanks to Jamison, I won't have to rearrange my schedule wasting 4 hours and having to drive back to Knoxville.....this is the reason I bypass other dealerships and return to Lexus of Knoxville for most of my service needs and car purchases....Thank you
William Pike, OD
"Pleasant experience all the way around "
As always, I had another great experience with Lexus of Knoxville. From the likability of the representatives I worked with to the cleanliness of my car when it was returned to me, I found that the dealership went above and beyond once again. They always do!
"Wonderful experience "
Brooks was my salesman and he was fantastic. He was very thorough and made me comfortable in buying my car. He wasn’t pushy at all and gave me plenty of time to test drive the car and make a decision. He answered all of my questions and went above and beyond to help me.
"Great experience. "
The salesman, Brian, was excellent and was very knowledgeable. I would definitely recommend Brian and Lexus of Knoxville to anyone thinking about buying a new or used vehicle.
"Exceptional service and overall great experience!!!!"
Brian took such great care of us as he is a noble salesman with a great sense of humor! I appreciate how upfront he was as this made buying experience much more pleasurable. I would highly recommend purchasing your next vehicle from Brian and this dealership!
"The best, by far!"
The professionalism, level of preparedness, and team camaraderie was outstanding. I went to two other dealerships, one of which I had been a customer since 1992. I was really disappointed in the experience at both. The sales persons were not prepared, organized, or professional. Brice at Lexus was fabulous from the initial greeting through the entire purchase process.
Everyone that we came in contact with at Lexus did an outstanding job at making our purchase a delightful event. Absolutely no pressure!! Catherine, Riley, James, and Phil were all very helpful in our decision to buy my Lexus. I came in to look at purchasing a certified vehicle and bought a new one instead with no pressure.
"Excellent customer service!!!"
- Meg jerez
This is my second purchase from Lexus of Knoxville. Everyone involved in the buying process was absolutely amazing! Chris Nolan was my salesperson, he was fantastic and went above and beyond!! James kanipe in finance was very knowledgeable, friendly and professional. I would highly recommend this dealership.