River Hopkins | Page 58

Good reliable service and pleasant atmosphere. Pickup and delivery was very timely. The service was done when told. Pickup and delivery was very timely. The service was done when told. More

by NOLSON1 Verified Customer Verified Customer

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Great service all around. They make sure to get everything done and back on the road safely. They make sure to get everything done and back on the road safely. More

by HPHIPPS86 Verified Customer Verified Customer

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Quick service. No issues. Plan to be back for the next oil change and tire rotation. No issues. Plan to be back for the next oil change and tire rotation. More

by DMUI2004 Verified Customer Verified Customer

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They have been great working with my insurance company, very patient and ensuring that my car got back to looking it's best very patient and ensuring that my car got back to looking it's best More

by T Verified Customer Verified Customer

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Got the maintenance done in a timely fashion at a reasonable price. He was informative but did not push any unneeded service. reasonable price. He was informative but did not push any unneeded service. More

by DADEEKER Verified Customer Verified Customer

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Service work is always top notch and their customer service is second to none River always greets me with a smile. service is second to none River always greets me with a smile. More

by 2004SUBIE Verified Customer Verified Customer

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I recently bought a new Impreza from an out-of-state dealer. It was an Internet sale and they delivered it to me, as I live about 2 hours away from that dealership. The sale had a few hiccups but ove dealer. It was an Internet sale and they delivered it to me, as I live about 2 hours away from that dealership. The sale had a few hiccups but overall went pretty smoothly. This is my third Impreza. I am retired and have experience with sales & service at several dealers, as I travel a lot. In the past year, I have been unhappy with the process some dealers were using to inform me of service that should be done in the upcoming months. Specifically, one dealer told me on two occasions that my car was "OK." When I asked for more detail so I could budget for repairs, he gave me a free car wash. The purpose of my visit to Subaru of Columbia was to find out how their service department alerted customers of repairs & maintenance that should be done in the near future. I was very impressed with their response. Both Assistant Manager Nan Schauer and Service Advisor River Hopkins took the time to sit down & talk with me and to gain an understanding of what I was looking for in a dealer service operation. Both of them gave me their business cards without my asking. (Unusual these days!) Nan told me that they have automated the Multi-Point Inspection Form but always give it to customers at the end of the service visit. She even gave me a blank form to take with me & walked me through how it would look if some aspect of my car (i.e. the tires) would be needing service in the near future. This was exactly what I hoped is Subaru of Columbia's policy, as I like to budget for upcoming repairs and get them scheduled. I didn't answer several of the questions in this survey as I didn't get service done there. This was a get-acquainted visit for the three of us. It went well and we even chatted a bit about our kids. More

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Great place to get your car serviced and they have a nice lounge for customers to wait in. lounge for customers to wait in. More

by JACKTENNEY2011 Verified Customer Verified Customer

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Love the teamwork. Merideth working with Walter the process, River helping Walter with the payment, River explaining the cost breakdown, Walter double checking my tire Merideth working with Walter the process, River helping Walter with the payment, River explaining the cost breakdown, Walter double checking my tire pressure, and Shawn with the transportation. You are all great! More

by MidMO Verified Customer Verified Customer

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Love my Subaru! The folks at University Subaru are great; did the service on my car in a timely manner and were very nice! The folks at University Subaru are great; did the service on my car in a timely manner and were very nice! More

by PAULBECKYMO Verified Customer Verified Customer

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