River Hopkins | Page 6

Fixed leaking tires I brought my car 7:30 in the morning without appointment. I was told they could fix it And that it will take about 1.5 hours. And in 1.5 hours I got message that my cat was ready without appointment. I was told they could fix it And that it will take about 1.5 hours. And in 1.5 hours I got message that my cat was ready More

by LRUDELSON Verified Customer Verified Customer

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Service dept always takes good care of me. . professional, prompt, and pleasant to work with. . professional, prompt, and pleasant to work with. More

by lsrexroth Verified Customer Verified Customer

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Good service all around. They care and always take care of their customers needs. Thanks everyone for the great service They care and always take care of their customers needs. Thanks everyone for the great service More

by Mtbker40 Verified Customer Verified Customer

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I received prompt and courteous service On request for immediate replacement of a dying battery I received prompt and courteous service immediate replacement of a dying battery I received prompt and courteous service More

by TERRETTT Verified Customer Verified Customer

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River explains what is needed and why. He has always been courteous and respectful. I appreciate him always working around my schedule and for the technician taking care of my vehicle. He has always been courteous and respectful. I appreciate him always working around my schedule and for the technician taking care of my vehicle. More

by MidMO Verified Customer Verified Customer

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Service is always friendly and no pressure. Every purchase and service appt has been an enjoyable experience. Every purchase and service appt has been an enjoyable experience. More

by ALOMADEVAUX Verified Customer Verified Customer

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Everyone at my dealership is kind courteous and helpful. That’s why I am a loyal customer and get all my. Ar care there! That’s why I am a loyal customer and get all my. Ar care there! More

by MARYALICEH6 Verified Customer Verified Customer

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Relatively quick, friendly and professional. The weather was nice and the waiting room chair was comfortable. The weather was nice and the waiting room chair was comfortable. More

by NTWOIFBYSEA Verified Customer Verified Customer

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River was fantastic — responsive on the phone and attentive in the service center, a full 5 stars from me. The technicians behind the scenes deserve equal credit; the work was done well and I receive attentive in the service center, a full 5 stars from me. The technicians behind the scenes deserve equal credit; the work was done well and I received a thorough report with quality images that showed real care and skill. My one wish is that Subaru would universally offer those finishing touches — a quick vacuum or a gallon of gas for warranty customers who drive in. Small gestures, but they make a lasting impression. The talent is clearly here; those extra touches would make it a 5-star experience all around. More

by TFricke Verified Customer Verified Customer

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They had almost a full workweek to realize they didn’t have the parts needed as I scheduled my visit in advance. I then waited over an hour only to have River (very professional and polite gentleman) let have the parts needed as I scheduled my visit in advance. I then waited over an hour only to have River (very professional and polite gentleman) let me know the part wasn’t going to be available until next week or after. I live and work 4 hours away. It cost me a day of work because the business cannot effectively review upcoming appointments or take proactive action for its customers who make the effort to schedule in advance. This is the second time I’ve had a poor experience here out of 2 visits and I will not be returning to your dealership for a 3rd time. More

by B.LOVEMYLIFE Verified Customer Verified Customer

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