Rob Carlson
Rob Carlson at Rallye Motors

Rob Carlson | Page 11

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

Contact Me
4.9
717 Reviews

I have been in the automotive business since 1996. I have worked for Mercedes Benz since May of 2001. I love working for Mercedes Benz and helping clients properly service their vehicles. I live by Mercedes way. The Best or Nothing.

Dealership Experience

10 yrs, 8 mos

Industry Experience

29 yrs, 11 mos

4.9

717 Reviews

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717 Reviews of Rob Carlson

February 03, 2025

Dealership Rating
Employee Rating

I have experienced consistently excellent service from all areas within the Rallye Mercedes Service department. More

by GMIOVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Rallye Motors responded

Thank you so much for your kind words! We're thrilled to hear that you've had consistently excellent service from our team. We strive to provide the best experience for every customer, and we're glad to know we've met your expectations. We look forward to serving you again soon!

February 02, 2025

Dealership Rating
Employee Rating

Rob has been my service advisor since 2008 and has been nothing but professional, responsive, patient and honest. He takes time to explain everything in a way I’ll understand and work with me when necessa More

by ALK1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2025

Rallye Motors responded

Thank you for your loyalty and kind words! We’re thrilled to hear that Rob has consistently provided such exceptional service for you over the years. Your trust means a lot to us, and we’re proud to offer the level of customer service you deserve. We look forward to continuing to serve you!

January 30, 2025

Dealership Rating
Employee Rating

Robert is the best, very professional and understanding, highly respected person and I am very grateful to have him More

by Masoudki
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Cappiello

Jan 31, 2025

Rallye Motors responded

Thank you for your wonderful feedback! We're so glad to hear that Robert made such a positive impact on your experience. He truly goes above and beyond, and we're fortunate to have him on our team. We appreciate your kind words and look forward to assisting you again in the future!

January 19, 2025

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Mr Carlson was kind professional and informative. Service cost was 30% greater than it should be. Overall very good experience. Loaner cars probably should be a little higher scale. More

by DRBUNNYNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2025

Rallye Motors responded

Thank you for your feedback! We're glad to hear that Mr. Carlson provided you with kind, professional, and informative service. We also appreciate your comments regarding the service cost and loaner cars. We'll take your suggestions into consideration as we strive to continuously improve. Thank you for your business, and we hope to serve you again in the future!

January 19, 2025

Dealership Rating
Employee Rating

I understand the dealership needs time to hopefully check my car for the services needed. Two hours waiting is a bit longer than I anticipated. I was also shocked at the high price for a first oil change. Al More

by ACE00ACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2025

Rallye Motors responded

Thank you for sharing your feedback. We understand your concerns about the wait time and the cost of service. We strive to provide the best care for your vehicle, and we appreciate your patience. We also understand that the cost of maintaining a luxury vehicle like a Mercedes-Benz can be higher than expected, and we always aim to offer transparent pricing for the services we provide. If you have any questions or need further clarification, please don't hesitate to reach out. We're here to help!

January 17, 2025

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Employee Rating

My advisor, Rob Carlson is great. Responsive, professional, and easy to work with. Service is seemless and on time. More

by Voiture11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Rallye Motors responded

Thank you for your feedback! We're so glad to hear that Rob Carlson has been providing you with excellent service. We truly appreciate your kind words and are thrilled that your experience has been seamless and on time. We look forward to continuing to serve you!

January 05, 2025

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Employee Rating

Mr. Vetere was profesional in his response to my service request and made every effort to get additional advice from the experts for answers to my specific service reqiest. More

by DOOR62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2025

Rallye Motors responded

Thank you for your kind feedback! We're glad to hear Mr. Vetere provided professional service and went the extra mile to assist with your request. We appreciate your trust and look forward to serving you again!

January 03, 2025

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Best mercedes benz dealership in new york. They really value customer loyalty and providing top notch service. More

by TLAMPERT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2025

Rallye Motors responded

Thank you for your amazing review! We're honored to be considered the best Mercedes-Benz dealership in New York. Customer loyalty is incredibly important to us, and we're thrilled to hear that our service has met your expectations. We look forward to continuing to serve you!

January 02, 2025

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Employee Rating

Everything was great. Rob is a professional and a pleasure to work with. I highly recommend Rob and Rallye Motors! More

by rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Rallye Motors responded

Thank you for the kind words! We're thrilled to hear that Rob provided such a positive experience. We appreciate your recommendation and are glad you had a great time at Rallye Motors!

December 29, 2024

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Employee Rating

Very good experience Rob gave outstanding service as usualI wouldn’t hesitate to reccomend Mercedes More

by johngolden44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Rallye Motors responded

Thank you for your kind words! We're thrilled to hear that Rob provided you with outstanding service once again. Your recommendation means a lot to us, and we look forward to assisting you with anything you need in the future!

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