I have been in the automotive business since 1996. I have worked for Mercedes Benz since May of 2001. I love working for Mercedes Benz and helping clients properly service their vehicles. I live by Mercedes way. The Best or Nothing.
Read moreDealership Experience
10 yrs, 8 mos
Industry Experience
29 yrs, 11 mos
717 Reviews
Write a Review717 Reviews of Rob Carlson
February 03, 2025
I have experienced consistently excellent service from all areas within the Rallye Mercedes Service department. all areas within the Rallye Mercedes Service department. More
Other Employees Tagged: Ramiro Milian, Stephen Augustine
February 02, 2025
Rob has been my service advisor since 2008 and has been nothing but professional, responsive, patient and honest. He takes time to explain everything in a way I’ll understand and work with me when necessa nothing but professional, responsive, patient and honest. He takes time to explain everything in a way I’ll understand and work with me when necessary on what services immediately need attention vs what can wait. While owning a Mercedes is expensive and one must expect pricey maintenance costs as the car ages, I think you get what you pay for and in my experience, no other luxury car brand offers the customer service and amenities in their service departments like Rallye does. Highly recommend. More
January 30, 2025
Robert is the best, very professional and understanding, highly respected person and I am very grateful to have him highly respected person and I am very grateful to have him More
Other Employees Tagged: Thomas Cappiello
January 19, 2025
Mr Carlson was kind professional and informative. Service cost was 30% greater than it should be. Overall very good experience. Loaner cars probably should be a little higher scale. Service cost was 30% greater than it should be. Overall very good experience. Loaner cars probably should be a little higher scale. More
January 19, 2025
I understand the dealership needs time to hopefully check my car for the services needed. Two hours waiting is a bit longer than I anticipated. I was also shocked at the high price for a first oil change. Al my car for the services needed. Two hours waiting is a bit longer than I anticipated. I was also shocked at the high price for a first oil change. Almost 600 dollars. Owning a MB comes with a high price and now I know so does the service. More
January 05, 2025
Mr. Vetere was profesional in his response to my service request and made every effort to get additional advice from the experts for answers to my specific service reqiest. request and made every effort to get additional advice from the experts for answers to my specific service reqiest. More
Other Employees Tagged: Ramiro Milian, Vincent Vetere, Lisa Chea, Paul Hartmann

