Katie Lyons
Katie Lyons at Rallye Motors

Katie Lyons

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

Contact Me
4.8
445 Reviews

Dealership Experience

16 yrs, 5 mos

Industry Experience

16 yrs, 5 mos

4.8

445 Reviews

Write a Review

445 Reviews of Katie Lyons

August 22, 2026

Dealership Rating
Employee Rating

Very knowledgeable and friendly staff. The facility is clean, moder and welcoming. Katie always understands the issues, deals with them and keeps me informed!!! More

by PPANTELIDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2026

Rallye Motors responded

Thank you for the great review! We’re glad you enjoyed our clean, welcoming facility and friendly team. We’ll be sure to share your kind words with Katie. She’ll be happy to know her communication and service made a difference!

August 21, 2026

Dealership Rating
Employee Rating

Staff is efficient, knowledgeable and courteous. Never have to wait. Associate Katie Lyons is the best of the best. More

by SBARDSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Sherry

Aug 21, 2026

Rallye Motors responded

Thank you for the great feedback! We’re glad our team provides efficient, knowledgeable, and courteous service. We’ll be sure to share your kind words with Katie Lyons. We truly appreciate your continued trust!

August 17, 2026

Dealership Rating
Employee Rating

I believe Katie Lyons understands clearly my needs ant treat me with professionalism. I like the fact that I was watching the technician repairing my car on the TV monitor screen. More

by SALAZARJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2026

Rallye Motors responded

Thank you for your kind feedback! We’re glad Katie understood your needs and provided professional service. We’re also happy you enjoyed the added convenience of watching the technician work on your vehicle!

August 15, 2026

Dealership Rating
Employee Rating

I had the check engine light come on and since my car is relatively new, 2025 GLE but also a plug in hybrid, I knew I should have it checked. The activator on the charge door (whatever that is, I am assumi More

by Cpredmor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2026

Rallye Motors responded

Thank you for sharing such detailed feedback! We’re glad we could quickly resolve the issue with your GLE and provide a comfortable loaner while your vehicle was being serviced. We also appreciate your suggestions regarding loaner options—and we love that you’re still dreaming about that G-Wagon! We truly value your feedback and look forward to keeping you and your vehicle well taken care of.

July 31, 2026

Dealership Rating
Employee Rating

Amazing and knowledgeable staff. the facility is top of the line with plenty of loaner for customers. Noel and Katie are exceptional. More

by Riyadk09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Vachris, Ramiro Milian, Lisa Chea , Victor

July 25, 2026

Dealership Rating
Employee Rating

The dealership customer service is excellent. My service person is Katie Lyons and she is the best. Always friendly and polite. You never know if she is having a bad day she is always pleasant. More

by RAGSTORICHES1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Rallye Motors responded

Thank you for taking the time to share your experience! We're so glad Katie Lyons consistently provides the friendly, polite, and exceptional service you deserve. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to serving you again!

July 23, 2026

Dealership Rating
Employee Rating

Eliot is the best. He makes me feel at home. I would only go to him. Hes the best in the game! Overall great service. More

by davids1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eliot Cohen, Evan Marro

Jul 23, 2026

Rallye Motors responded

Thank you for the amazing feedback! We're thrilled to hear Eliot made you feel at home and provided such great service. We truly appreciate your trust and look forward to seeing you again at Rallye Motors.

July 22, 2026

Dealership Rating
Employee Rating

I am not Lena and Rallye Motors have continued to spam my mailbox with useless emails. More

by PAULCHIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 23, 2026

Rallye Motors responded

Hi Paul, I sincerely apologize for your experience with us. We value your business and would appreciate the opportunity to speak with you directly and address your concerns. Please contact me at 516-801-2955. Paul Hartmann Service Manager Rallye Motors

Jul 23, 2026

PAULCHIU responded

I contacted Rallye Service in the past. Last most recent was 2024 again in 2025. I told the representative that I am not Lena Kim and to stop sending me email for Lena Kim’s services at Rallye Motors.

July 14, 2026

Dealership Rating
Employee Rating

The best, John Cotocceli takes good care of my car. I really appreciate it. The best service in my experience. More

by JEAN.OLIVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ciccotelli

Jul 14, 2026

Rallye Motors responded

Hi Jean, thank you for your kind words! We're delighted to hear John Cotocceli continues to take such great care of your vehicle. We'll be sure to share your appreciation with him. Thank you for your trust, and we look forward to serving you again!

July 09, 2026

Dealership Rating
Employee Rating

Excellent service from top to bottom. From sales to service, Rallye is top notch. I highly recommend Rallye Mercedes. More

by VALKAT21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Cosme

Jul 09, 2026

Rallye Motors responded

Thank you for your wonderful review! We're delighted to hear you had an excellent experience with both our sales and service teams. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again!

1
...

Dealership Inventory (302 Vehicles)

used 2024 Mercedes-Benz GLE 350 car, priced at $51,690
2024 Mercedes-Benz GLE 350
used
Polar White exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz C-Class car, priced at $40,173
2023 Mercedes-Benz C-Class
used
White exterior
Automatic
All-wheel Drive
used 2025 Mercedes-Benz AMG CLE 53 car, priced at $75,042
2025 Mercedes-Benz AMG CLE 53
used
White exterior
Automatic
All-wheel Drive
used 2023 Mercedes-Benz GLC 300 car, priced at $39,431
2023 Mercedes-Benz GLC 300
used
Gray exterior
Automatic
All-wheel Drive
new 2026 Mercedes-Benz E-Class car, priced at $71,030
2026 Mercedes-Benz E-Class
new
Black exterior
Automatic
All-wheel Drive
new 2027 Mercedes-Benz GLC 300 car, priced at $71,035
2027 Mercedes-Benz GLC 300
new
Black exterior
Unknown