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Katie Lyons
Katie Lyons at Rallye Motors

Katie Lyons

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.8
441 Reviews

Dealership Experience

16 yrs, 5 mos

Industry Experience

16 yrs, 5 mos

4.8

441 Reviews

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441 Reviews of Katie Lyons

July 31, 2026

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Employee Rating

Amazing and knowledgeable staff. the facility is top of the line with plenty of loaner for customers. Noel and Katie are exceptional. More

by Riyadk09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Vachris, Ramiro Milian, Lisa Chea , Victor

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July 25, 2026

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Employee Rating

The dealership customer service is excellent. My service person is Katie Lyons and she is the best. Always friendly and polite. You never know if she is having a bad day she is always pleasant. More

by RAGSTORICHES1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2026

Rallye Motors responded

Thank you for taking the time to share your experience! We're so glad Katie Lyons consistently provides the friendly, polite, and exceptional service you deserve. We'll be sure to share your kind words with her. We truly appreciate your support and look forward to serving you again!

July 23, 2026

Dealership Rating
Employee Rating

Eliot is the best. He makes me feel at home. I would only go to him. Hes the best in the game! Overall great service. More

by davids1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eliot Cohen, Evan Marro

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Jul 23, 2026

Rallye Motors responded

Thank you for the amazing feedback! We're thrilled to hear Eliot made you feel at home and provided such great service. We truly appreciate your trust and look forward to seeing you again at Rallye Motors.

July 22, 2026

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Employee Rating

I am not Lena and Rallye Motors have continued to spam my mailbox with useless emails. More

by PAULCHIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Ciccotelli, Ramiro Milian, Stephen Augustine, Lisa Chea, Rob Carlson, Patrick Ripley, Adina Capp, Ana Madrid, Dania Granados Canales

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Jul 23, 2026

Rallye Motors responded

Hi Paul, I sincerely apologize for your experience with us. We value your business and would appreciate the opportunity to speak with you directly and address your concerns. Please contact me at 516-801-2955. Paul Hartmann Service Manager Rallye Motors

Jul 23, 2026

PAULCHIU responded

I contacted Rallye Service in the past. Last most recent was 2024 again in 2025. I told the representative that I am not Lena Kim and to stop sending me email for Lena Kim’s services at Rallye Motors.

July 14, 2026

Dealership Rating
Employee Rating

The best, John Cotocceli takes good care of my car. I really appreciate it. The best service in my experience. More

by JEAN.OLIVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ciccotelli

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Jul 14, 2026

Rallye Motors responded

Hi Jean, thank you for your kind words! We're delighted to hear John Cotocceli continues to take such great care of your vehicle. We'll be sure to share your appreciation with him. Thank you for your trust, and we look forward to serving you again!

July 09, 2026

Dealership Rating
Employee Rating

Excellent service from top to bottom. From sales to service, Rallye is top notch. I highly recommend Rallye Mercedes. More

by VALKAT21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Cosme

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Jul 09, 2026

Rallye Motors responded

Thank you for your wonderful review! We're delighted to hear you had an excellent experience with both our sales and service teams. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again!

June 25, 2026

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Employee Rating

Professional and flexible Consistent service Detailed inspections and transparent communication of their assessment and recommendations No pressure More

by bscrizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2026

Rallye Motors responded

Thank you for your feedback! We're glad you appreciated our detailed inspections, transparent communication, and no-pressure approach. Providing honest recommendations and exceptional service is always our goal. We look forward to serving you again!

June 19, 2026

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Employee Rating

First class service. Never disappointed. My service representative Katie is at the top of her game. Always attentive to every detail More

by LOUIS SUSSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2026

Rallye Motors responded

Thank you, Louis, for your wonderful feedback! We're thrilled to hear you've consistently received first-class service. We'll be sure to share your kind words with Katie—she'll be delighted to know her attentiveness and dedication made such a positive impression. We appreciate your continued trust and support!

June 09, 2026

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Employee Rating

The service received was and is the Best‼️ Thank You for your continued outstanding performance and help. More

by Ekatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Rallye Motors responded

Thank you for your continued trust and support! We're grateful for your kind words and are honored to provide you with the best service possible.

June 09, 2026

Dealership Rating
Employee Rating

I had an outstanding experience with the service department especially working with Katie Lyons for this visit. She was respectful and attentive and kept me informed throughout the entire process. w More

by Shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Rallye Motors responded

Thank you, Shari, for your wonderful review! We're thrilled to hear that Katie Lyons provided such an outstanding experience. Her attentiveness, communication, and commitment to customer satisfaction are exactly what we strive for. We'll be sure to share your kind words with Katie and the entire service team. We truly appreciate your support and look forward to serving you again!

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