Rob Gable | Page 6

On 9-12-24 I was at St Cloud Toyota to replace both headlight assemblies at a cost of $900+. Rob G pulled me into the office and said he had bad news. I had already been there 1hour, He ordered both li headlight assemblies at a cost of $900+. Rob G pulled me into the office and said he had bad news. I had already been there 1hour, He ordered both lights for my car but someone else only ordered 1 light 2 weeks ago because there was one sitting somewhere. By the time of my appt and sitting for an hour Rob was told there was only 1 light available and they did not want to have to take the front bumper off twice. I understand that part but not the part of where someone went wrong and only ordered 1 light when it takes 2 weeks to get there and I'm still waiting for my car to have working headlights- can't drive after dusk cause my fog lights are brighter than my normal lights and it's a danger driving. I still have to wait about another week for light and then for it to be installed. Rob said he talked to someone about that and he was no happy either about the way they order things there so this doesn't happen to someone else. I have a coupon for money off work done there and it better be honored. More

by STARJORDY Verified Customer Verified Customer

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I received great customer service from Rob, appreciate his help! He attended to all my needs! his help! He attended to all my needs! More

by WOODYLINDA Verified Customer Verified Customer

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Rob Gable is a great service advisor. He helped us get our RAV in when it worked for us and kept us posted on the issues and suggested repairs. He helped us get our RAV in when it worked for us and kept us posted on the issues and suggested repairs. More

by Schmitzelbonk Verified Customer Verified Customer

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Rob Gable is a great service advisor. Used him before when I purchase my Tundra Capatone last year while in town. His Service Mgr Ben is great too. Used him before when I purchase my Tundra Capatone last year while in town. His Service Mgr Ben is great too. More

by Kevin S Verified Customer Verified Customer

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Very depersonalized. I was texted only for communication that needed authorization to be done. I didn't notice the text for quite a while. Too busy to walk into the lobb I was texted only for communication that needed authorization to be done. I didn't notice the text for quite a while. Too busy to walk into the lobby and ask? They know I was waiting. Charged me for the tire rotation which was to be covered under Toyota Care. Why didn't they know? People were friendly but you've lost the human touch; ultimately customer service is what brings people back. More

by gschoen1 Verified Customer Verified Customer

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Great dealership with exceptional customer service. Have driven Toyotas for the past 7 years and wouldn’t drive anything else. Have driven Toyotas for the past 7 years and wouldn’t drive anything else. More

by Joyce Verified Customer Verified Customer

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Caleb is absolutely amazing! ! So personable, friendly, easy to work with, builds relationships, knows his product, and makes you feel valued as a person.. He goes over and above ! So personable, friendly, easy to work with, builds relationships, knows his product, and makes you feel valued as a person.. He goes over and above and does it seamlessly. This is our third suv purchase in less than 12 months and we love being a part of the St Cloud Toyota family. More

by Ocean Breeze Verified Customer Verified Customer

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Great communication, professionalism, service, and experience. We have been dealing with these people for quite a few years. experience. We have been dealing with these people for quite a few years. More

by TJBKM Verified Customer Verified Customer

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I always have great service when I bring my car in for any kind of inspection. I sometimes don't like the wait time that occurs. I understand that things happen but when you have a wait time of almost 2 any kind of inspection. I sometimes don't like the wait time that occurs. I understand that things happen but when you have a wait time of almost 2 hours. That makes one long day and my patience gets a little thin. I appreciate that you do keep me posted on what is being done with my vehicle. For the most part, I believe you have a great product and will continue to drive a Toyota. More

by DIANA.SWANSON Verified Customer Verified Customer

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They got me in quickly and the work was done on time. My car is running great and they even dropped it off at my house after the were finished. My car is running great and they even dropped it off at my house after the were finished. More

by trichanderson Verified Customer Verified Customer

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