Rob Garcia

SCAMMERS! !!! they will make sure to scam you any way they can so make sure to read carefully and walk out with your original contract!! Because the finance man !!! they will make sure to scam you any way they can so make sure to read carefully and walk out with your original contract!! Because the finance manger George will sign documents and sneak in maintenance plans or warranties!! They will make sure to scam you one way or another!! DONT BUY HERE!! They will pressure you and try to “fluff” the number to paint them nice but in reality you are getting screwed over. Don’t forget rude general manger and manger. They will threaten your job and that people you DONT want to give your money to. Trust me just a bunch of scammers under that roof. More

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I am writing this review because this has been the worst experience with a dealership since I have been buying cars. First they were xx’ing me about getting me to the dealership to buy my vehicle. Each time experience with a dealership since I have been buying cars. First they were xx’ing me about getting me to the dealership to buy my vehicle. Each time they tried to low ball until they really needed the used vehicles and gave me what I wanted for my vehicle. In the process of them buying my vehicle I got into a Lexus ES350 that they had at the lot that just came in! The agreement for me taking the vehicle was all maintenance is suppose to be done on the vehicle before I leave because I informed them that I use the vehicles for rideshare and it cannot have safety issues! Once we signed the papers they told me they were going to do the work they just need to have the car for like a day or two! So 3 days gone by and no communication, I drive the rental back up to the dealership to see what the hold up is, I talk to the Boss man of the dealership and my car salesman Kyron had lost the keys to my vehicle! The Boss man told me for the inconvenience they will mail out to me the $300. Almost a whole year later and still waiting and have been given the run around since and still haven’t gotten a call back or any updates. On top of that, I found out that they knew the vehicle had safety issues months ago concerning the tire pressure sensors and said nothing about it until I brought the vehicle back up there, in which they are trying to get me to pay for as well as rust on the rodder that is wearing unevenly! Being the person I am I don’t mind paying for the service however the business still owes me $300 and I feel like I shouldn’t have to pay for something that should have already been done or at least checked out before I drove away from the building! And still haven’t heard from the Now Car Sales Manager since I was up there at the location weeks ago! I’ve been waiting too long to hear back from the people that is suppose to be assisting. On top of almost every time I call up there they are busy but haven’t gotten a call back yet. I may have to contact the business bureau on this cause the level of customer service support and overall care for those who they are suppose to be helping is down right zero stars! More

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If I could give them NO stars, I would! I took a test drive in a 2021 BMW M340i today. The vehicle was listed at $36,900. I gave it a brief inspection before driving, but it wasn't until I took a test drive in a 2021 BMW M340i today. The vehicle was listed at $36,900. I gave it a brief inspection before driving, but it wasn't until after we returned that I noticed 3 of the 4 brake rotors had a substantial wear lip around the outside edge which is indicative of the need to replace the rotors. (BMW says to replace them every 30-70k miles, and this vehicle was just over 70k miles.) Those rotors could've failed at any time because of their inability to be gripped properly by the brake pads. I was permitted to drive said vehicle in excess of the speed limit, without any actual notification from the salesmen that there could be a safety issue. When I brought the issue to their attention and asked them to reduce the price by $1,500 (which I'm told is a reasonable amount to replace them) the salesman actually tried to convince me that the rotors were fine, and that the car had new brake pads so it was just fine. (xxxxxxxx) Then, up until they came to me with a sales contract, I was led to believe I would be financing the purchase through my credit union. In the price breakdown given to me by their salesmen, the negative equity from my trade-in was included in the total cost of the bmw. This is when they told me I could ONLY finance the car through their lenders, and they were refusing my cash offer (via my credit union) for the vehicle. Between their nonsense, and the upcharges (one of which was called 'Certified Plus', and supposedly that means its BMW certified), they thought they were going to fleece me for over $44,000! Total sleeze-bag operation. Their reddit troll of a general manager-Chris Hendrickson, harassed me over email when I said I was going to report them to the state DOT. Their sales manager Rob Garcia attempted to paint something I said in email as a criminal threat, which prompted the Mr.Hendrickson to say I was banned from the property and they were filing a complaint with the police. 😆 But then he continued to email me making snide comments and acting like I couldn't do the math they were trying to slide under my nose. Total scammers. I'm still laughing about these idiots, because they really do believe their own lies, even when you sit down in front of them and spell out exactly how deceptive they're trying to be. Don't waste your money at this dealership. Ever. Ever. EVER. More

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Just a sleazy, awful experience. This dealer advertised a couple Audi Etrons at great prices. We looked into shipping the car to Boston, where I live, and received many quotes that w This dealer advertised a couple Audi Etrons at great prices. We looked into shipping the car to Boston, where I live, and received many quotes that were more than reasonable. We also looked into flights and hotels in the Chicago/Kenosha area in case we wanted to take a road trip and drive our newly purchased car back from this dealer. They do not negotiate so we settled on a car and asked for them to send us a "proposal." The car price was below $30K but they tacked on fees, "Audi battery inspection" which ran $1400, interior treatment which ran another $1200 (ebay sells the same treatment for $50), government fees, dealer fees, service agreement and so forth that totaled another $10K. I asked them about the battery inspection, and the service agreement and received no reply. I then told them that I wanted none of the treatments and only wanted to know the necessary fees. They replied that the car was sold, but there was another Etron available that was more expensive. Asked them to send me a proposal on the second Etron without all the nonsense fees. A couple days later, one of the sales managers wrote me to say that car is also sold. A day later, I received a notification that this car's price had dropped. Clearly it did not sell and the price was advertised as having dropped $500. I called back and asked about it. Was told it was available. So I again told them to send me a proposal because I wanted to put down a $1500 deposit. I never heard from them again despite the car still appearing on Cars.com as being available for sale. Bait and switch, $10K upcharge for unknown, sleazy options and fees, lies about cars having been sold, unwillingness to answer questions about where my money would be going, and so forth. Just a shoddy, dishonest dealer. We did end up purchasing an Audi Etron with 12K miles on it and 11 months of new car warranty. Paid a couple thousand more but we got it stress-free and were treated like valued human beings from the Audi dealer from whom we made the purchase. Stay away from this shoddy, dishonest dealer. Total waste of time. Nissan as a carmaker had turned into a joke with shoddy products and illegal business practices. This dealer has taken its cues well from its parent, failing conglomerate. More

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Everyone was amazing from start to finish. Will definitely be back when I’m ready for a new one! Will definitely be back when I’m ready for a new one! More

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Advertised price was a lie. When provided with a purchase contract for a vehicle we agreed to pay list price it was 24.8 percent higher with GPS and ‘recovery software’ which we When provided with a purchase contract for a vehicle we agreed to pay list price it was 24.8 percent higher with GPS and ‘recovery software’ which we were told were required to purchase. Additional dealer prep fees and on and on. When we quoted WI law to the dealer about advertised price suddenly we were told the vehicle was not ready to be sold as previously communicated. These guys are liars and cheats. More

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Our salesman Tim was exceptional! And he was very helpful after receiving the car! I would recommend this dealership to anyone. And he was very helpful after receiving the car! I would recommend this dealership to anyone. More

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Ken Bosshart & all the maintenance staff were extremely diligent in pursuing the cause of my engine problems until they were finally solved. They were always very helpful & courteous & kept me informed eve diligent in pursuing the cause of my engine problems until they were finally solved. They were always very helpful & courteous & kept me informed every step of the way. More

by rockoutroe Verified Customer Verified Customer

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Always great customer service ❤️ Service department is always very helpful ! Thank you so much Kenosha Nissan Highly Recommend always very helpful ! Thank you so much Kenosha Nissan Highly Recommend More

by hayleenycole22 Verified Customer Verified Customer

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Brent, Rob, and Victor all went above and beyond to help facilitate a smooth and fair transaction. From the trade in value to the price of the vehicle purchased, nothing but transparency was exhibited from facilitate a smooth and fair transaction. From the trade in value to the price of the vehicle purchased, nothing but transparency was exhibited from start to finish. They even took the time to make me feel comfortable with some anxiety I had around the process. I can’t recommend Kenosha Nissan enough to anyone looking to make a purchase or sell a vehicle. Top marks, team! More

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