Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

Contact Me
4.9
87 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

10 yrs

4.9

87 Reviews

Write a Review

87 Reviews of Rob Hakala

January 27, 2026

Dealership Rating
Employee Rating

Nice place I was happy with my purchase. It was good to get to meet them. I hope to have many more cars in the future also. More

by Aaroncolantti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Markus Reinke-Mullenix

Jan 28, 2026

Volkswagen of Duluth responded

We’re glad to hear you were happy with your purchase and enjoyed meeting the team. We appreciate you choosing Volkswagen of Duluth and look forward to helping you with many more vehicles in the future!

January 22, 2026

Dealership Rating
Employee Rating

Rob and the service department to be top notch. They were responsive, efficient, transparent and thorough. I will continue to use them for my car service needs. Thank you! More

by booshke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2026

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re thrilled to hear you found Rob and our service department to be responsive, efficient, transparent, and thorough, that’s exactly the standard we aim to deliver. We truly appreciate your continued trust and look forward to taking care of all your future service needs.

November 18, 2025

Dealership Rating
Employee Rating

Very pleasant experience overall. Fast and the atmosphere where I waited was nice. There were snacks and drinks available. More

by lolorich23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Volkswagen of Duluth responded

Thank you for the great feedback! We’re thrilled to hear your visit was smooth, quick, and comfortable — snacks and good vibes are absolutely part of the game plan. We appreciate you choosing us and look forward to keeping the momentum rolling for your next visit!

July 26, 2025

Dealership Rating
Employee Rating

Great crew to work with. Great experience getting my vehicle serviced at VW of Duluth! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Jul 28, 2025

Volkswagen of Duluth responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We appreciate your trust in VW of Duluth and look forward to helping you again in the future!

April 03, 2025

Dealership Rating
Employee Rating

Excellent service, prompt, and courteous! They are truly a pleasure to deal with, and I wouldnt consoder going anywhere else. More

by deon.corullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Apr 03, 2025

Volkswagen of Duluth responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our team. Your loyalty means a lot to us, and we look forward to serving you again!

January 05, 2025

Dealership Rating
Employee Rating

Service was great. Finished near expected time and was able use their EV loaner. Thanks More

by kester541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Jan 06, 2025

Volkswagen of Duluth responded

Thank you for your review! We’re glad to hear you had a great service experience and that everything was completed on time. It’s awesome that you got to use our EV loaner as well. We appreciate your business and look forward to assisting you again in the future!

October 19, 2024

Dealership Rating
Employee Rating

Fast, friendly, informative, fair. There is a special energy you feel when you are first greeted. The entire team cares about every customer! More

by hawgski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

October 10, 2024

Dealership Rating
Employee Rating

They were very nice and helpful. They even washed my car for me. I would definitely recommend this dealership to a friend. More

by NADADOG2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our Service Department. It’s great to know that our team was able to help and even take the extra step of washing your car. We truly appreciate your recommendation and look forward to serving you and your friends in the future!

September 17, 2024

Dealership Rating
Employee Rating

Great service and staff. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. More

by sherwood2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Steph Gordon

Sep 17, 2024

Volkswagen of Duluth responded

Thank you for sharing your feedback with us. We’re glad to hear you appreciated our service and communication throughout the process. However, it looks like there might have been some aspects of your experience that didn't meet your expectations. We’d love to hear more about what could have been improved so we can ensure a better experience in the future. Please feel free to reach out to us directly at 218.722.6989 to speak with the service department with any additional comments or concerns. Thank you for your time!

August 23, 2024

Dealership Rating
Employee Rating

Service people were very friendly and they did a great job working on my car. More

by enrtut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Tanner Mariucci, Trevor Oetter, Steph Gordon , Amber Blaylock, Justin Kyllonen, Aviana Skytta

Aug 23, 2024

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that you're happy with the work done on your car. If you need anything else or have any questions, don't hesitate to reach out. Safe driving!

1
...

Dealership Inventory (104 Vehicles)

new 2026 Volkswagen Taos car, priced at $30,912
2026 Volkswagen Taos
new
Monterey Blue Pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $40,837
2026 Volkswagen Tiguan
new
deep black pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas Cross Sport car, priced at $49,312
2026 Volkswagen Atlas Cross Sport
new
pure gray exterior
Automatic
All-wheel Drive
used 2015 Jeep Cherokee car, priced at $8,999
2015 Jeep Cherokee
used
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Volkswagen Jetta car, priced at $29,123
2026 Volkswagen Jetta
new
Monterey Blue Pearl exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Jetta car, priced at $29,123
2026 Volkswagen Jetta
new
Deep Black Pearl exterior
Automatic
Front-wheel Drive