Rob Hakala
Rob Hakala at Volkswagen of Duluth
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Rob Hakala | Page 2

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
74 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

8 yrs, 3 mos

4.9

74 Reviews

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74 Reviews of Rob Hakala

December 29, 2023

Dealership Rating
Employee Rating

Dan and the crew were great! Had an excellent experience here at Volkswagen of Duluth More

by jstuttgen
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Volkswagen of Duluth responded

Thank you for this excellent review. We appreciate you visiting our service department.

December 26, 2023

Dealership Rating
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Very friendly staff and thorough work done on my vehicle! I will definitely be back! More

by markyp71
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Amber Blaylock , Lexi Korhonen

Jan 05, 2024

Volkswagen of Duluth responded

Thank you for the kind words for the VW of Duluth service staff. We look forward to assisting you in the future.

December 19, 2023

Dealership Rating
Employee Rating

Friendly. Accommodating. But the wait times are extreme even for a simple oil change. Often mis diagnosed when I have been there requiring another appointment More

by christinehazel87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Volkswagen of Duluth responded

Thank you for taking the time to leave a review. We apologize for your wait time being longer than normal as well as your need to bring the vehicle back. Thank you for your understanding a paitience.

December 16, 2023

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They were fast, accommodating, and did the job quicker than expected. And even though I wasn't buying a car, the sales staff were nice enough to show me around a couple on the lot. More

by Eli Geidel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Amber Blaylock , Lexi Korhonen

Jan 05, 2024

Volkswagen of Duluth responded

It's great to know our service team got your car done quicker than expected and the rest of the team was accommodating during your visit.

December 08, 2023

Dealership Rating
Employee Rating

I’m pleased with it overall Dan is an asset and very efficient and affable. More

by edcris
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Amber Blaylock , Lexi Korhonen

December 04, 2023

Dealership Rating
Employee Rating

Great team, they really took ownership when I had to come back a couple of times with the same issue. Amber and Rob took good care of me! More

by patsterner20
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Blaylock

November 23, 2023

Dealership Rating
Employee Rating

Quick and efficient in putting my snow tires on before the Duluth winter and noted that my wiper blades needed to be changed as well. More

by QWERTY
Recommend Dealer
Yes
Nov 29, 2023

Volkswagen of Duluth responded

Thank you for choosing VW of Duluth to get your vehicle ready for winter. Stay safe out there!

November 22, 2023

Dealership Rating
Employee Rating

Dealership was clean the workers were friendly and professional. The work was done in a timely manner. A job well done. More

by RKD1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Amber Blaylock , Lexi Korhonen

Nov 29, 2023

Volkswagen of Duluth responded

Thank you for the kind words for our team regarding your service visit. It's great to know you had a positive experience while getting your vehicle serviced.

November 17, 2023

Dealership Rating
Employee Rating

Brought my car in for the 70K service and it seems to be running better than new. More

by wrudie1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Nov 18, 2023

Volkswagen of Duluth responded

Thank you for trusting our service team with keeping your VW running like new. Your review is very appreciated.

November 13, 2023

Dealership Rating
Employee Rating

My vehicle was not thoroughly tested at the end of the day and I was sent home with a new part, but the same problems. The dealership got me in the next day and remedied the situation. More

by nwright8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Volkswagen of Duluth responded

Thank you for your feedback. While we make every effort to fix each vehicle correctly the first time, we missed this goal on your vehicle. Thank you for your understanding and we're glad to know the vehicle issue has been repaired.

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