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Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 3

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
93 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

10 yrs, 7 mos

4.9

93 Reviews

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93 Reviews of Rob Hakala

May 25, 2024

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Employee Rating

Dealership was very professional with a very quick turnaround on our Tiquan. Communication was top notch! More

by christopher.david.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Tanner Mariucci , Amber Blaylock, Justin Kyllonen, Luke Michelson, Trevor Oetter, Daytain Ward

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May 27, 2024

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your Tiguan service at VW of Duluth. Our team strives to provide efficient and professional service, and we're glad we could meet your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

May 03, 2024

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Employee Rating

Everyone at Volkswagen of Duluth was courteous and knowledgeable. I received prompt efficient service. Especially appreciated the "shuttle service" back home while my car was serviced and the delivery More

by natashaklemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Justin Kyllonen, Luke Michelson, Erick Vollan

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May 06, 2024

Volkswagen of Duluth responded

Thank you for your wonderful feedback! We're thrilled to hear that our team at Volkswagen of Duluth provided you with courteous and knowledgeable service. Providing prompt and efficient service is what we strive for, and we're glad that you appreciated the added convenience of our shuttle service and home delivery of your car after servicing. Your satisfaction is our priority, and it's great to know that we've met your expectations. We look forward to continuing to serve you with the same high level of care in the future. Thank you for choosing us!

April 25, 2024

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Employee Rating

Well organized and friendly staff, I felt very taken care of by their communication and having a loaner vehicle for the days my car was in the shop. Thank you! More

by jalenamcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

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Apr 26, 2024

Volkswagen of Duluth responded

Thank you for your kind words! We're delighted to hear that you felt well taken care of during your visit. Providing a seamless experience and effective communication is very important to us. We're glad that the loaner vehicle made the service more convenient for you. Looking forward to serving you again at VW of Duluth!

April 23, 2024

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Employee Rating

It's great that the staff members are making an effort to explain everything and assist with any needs. More

by zhangwenqing
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Keaton Gressman, Justin Kyllonen, Luke Michelson, Michelle Rice

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Apr 25, 2024

Volkswagen of Duluth responded

Absolutely, we believe that a well-informed customer is a satisfied customer. Our staff is dedicated to making sure everyone understands their options thoroughly and gets all the help they need. It’s fantastic to know that their efforts are making a positive impact! If there's anything more we can do or any further questions we can address, please feel free to let us know. We’re here to help!

February 23, 2024

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Employee Rating

I have complete confidence in Volkswagen of Duluth to maintain our VWs, keeping them in their tip top condition, avoiding unnecessary breakdowns or safety concerns. I can always count on Dan (Service Adv More

by BELL_DGORDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

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Feb 24, 2024

Volkswagen of Duluth responded

It's wonderful to hear about your complete confidence in Volkswagen of Duluth for the maintenance of your VWs. Ensuring that your vehicles remain in tip-top condition is crucial, and it sounds like VW of Duluth is the perfect partner in achieving this goal, especially with the dedication of Dan, your Service Advisor, and Rob, the Service Manager. Their commitment to looking out for your best interests not only reflects their professionalism but also their genuine care for customers and their vehicles. Having such trust in a dealership's service team is invaluable, and it's clear that Dan and Rob have earned this through consistent, reliable, and attentive service. Your ability to count on them for avoiding unnecessary breakdowns or safety concerns speaks volumes about their expertise and the overall quality of service provided by VW of Duluth. Thank you for sharing your positive experiences and highlighting the exceptional individuals who make your visits so satisfactory. It's feedback like yours that underscores the importance of a dedicated and customer-focused team. We look forward to continuing to serve you and keep your VWs running smoothly for years to come.

February 19, 2024

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Employee Rating

It is a great dealership. I have always been 100% satisfied.Constance Dinan Duluth, Minnesota. More

by cbdinan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

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Feb 20, 2024

Volkswagen of Duluth responded

We're incredibly grateful for your kind words and continued loyalty to VW of Duluth. It means the world to us to hear that you've always been 100% satisfied with our dealership. Our team works hard to ensure every visit is a positive one, and feedback like yours reaffirms the commitment we have to our customers. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you with the same level of excellence you've come to expect. If there's anything specific you need or any way we can make your future experiences even better, please let us know. Here's to many more miles of happiness with your vehicle!

January 18, 2024

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Employee Rating

The people there are friendly helpful, they were able to get my vehicle in the same week I called and get it fixed. That was greatly appreciated. Great service would go again. More

by alray185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

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Jan 25, 2024

Volkswagen of Duluth responded

It's great to know that our team was able to get you an appointment quickly and got your vehicle repaired. We loo forward to serving you in the future.

January 16, 2024

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Rob and Amber have helped resolve my problems in a helpful way and speedy way which is appreciated as a working mom! More

by christinealunde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Blaylock

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Jan 18, 2024

Volkswagen of Duluth responded

Thank you for the great words for Rob and Amber. Thank you for your support.

January 12, 2024

Dealership Rating
Employee Rating

The service department is great. They had some extra hands and got us taken care of quickly but still did a great job. More

by nelsonnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

Print
Jan 16, 2024

Volkswagen of Duluth responded

Thank you for this great review of your service visit with our team. It's great to know they got your vehicle serviced quickly with high quality.

December 29, 2023

Dealership Rating
Employee Rating

Dan and the crew were great! Had an excellent experience here at Volkswagen of Duluth More

by jstuttgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Dylan Isola, Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Amber Blaylock, Rachel Isaacson, Melody Maleski

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Jan 05, 2024

Volkswagen of Duluth responded

Thank you for this excellent review. We appreciate you visiting our service department.

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