Rob Hakala
Rob Hakala at Volkswagen of Duluth

Rob Hakala | Page 4

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.9
88 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

10 yrs, 2 mos

4.9

88 Reviews

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88 Reviews of Rob Hakala

November 23, 2023

Dealership Rating
Employee Rating

Quick and efficient in putting my snow tires on before the Duluth winter and noted that my wiper blades needed to be changed as well. More

by QWERTY
Recommend Dealer
Yes
Nov 29, 2023

Volkswagen of Duluth responded

Thank you for choosing VW of Duluth to get your vehicle ready for winter. Stay safe out there!

November 23, 2023

Dealership Rating
Employee Rating

Dealership was clean the workers were friendly and professional. The work was done in a timely manner. A job well done. More

by RKD1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

Nov 29, 2023

Volkswagen of Duluth responded

Thank you for the kind words for our team regarding your service visit. It's great to know you had a positive experience while getting your vehicle serviced.

November 17, 2023

Dealership Rating
Employee Rating

Brought my car in for the 70K service and it seems to be running better than new. More

by wrudie1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman

Nov 18, 2023

Volkswagen of Duluth responded

Thank you for trusting our service team with keeping your VW running like new. Your review is very appreciated.

November 13, 2023

Dealership Rating
Employee Rating

My vehicle was not thoroughly tested at the end of the day and I was sent home with a new part, but the same problems. The dealership got me in the next day and remedied the situation. More

by nwright8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2023

Volkswagen of Duluth responded

Thank you for your feedback. While we make every effort to fix each vehicle correctly the first time, we missed this goal on your vehicle. Thank you for your understanding and we're glad to know the vehicle issue has been repaired.

November 10, 2023

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Employee Rating

Great service. I always have a positive experience here—always thorough in their work and great communication throughout the process More

by aaronlgross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

Nov 13, 2023

Volkswagen of Duluth responded

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again soon!

November 06, 2023

Dealership Rating
Employee Rating

Who is Amber? I dealt with 2 guys. Purchased new tires... low tire pressure alert was on when i left. Also blind spot sensor was disengaged and I had to make an More

by recfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Huffman

Nov 13, 2023

Volkswagen of Duluth responded

Thank you for your feedback. While we make every effort to fix each vehicle correctly the first time, we apologize this was not accomplished on your vehicle. Thank you for your understanding and patience during these visits.

October 24, 2023

Dealership Rating
Employee Rating

Great service department! I have never had issues with the service department. They have a great team! More

by Vdubdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 23, 2023

Dealership Rating
Employee Rating

The snow tire service process was smooth, efficient, and easy. I have no concerns. Thank you! More

by Jordanhaedtler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 28, 2023

Dealership Rating
Employee Rating

Amber and the rest of the of the team at Volkswagen of Duluth were very accommodating to my needs. Would highly recommend them to anyone who has any major or minor repairs to do. More

by drewmosher1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

Oct 03, 2023

Volkswagen of Duluth responded

Thank you for taking the time to review our service team and the great recommendation of Amber!

September 22, 2023

Dealership Rating
Employee Rating

I feel that the people at VW are professionals who take pride in their work . They treat clients with respect. More

by drogers928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Daniel Savoye, Bill Fronckiewicz , Amber Blaylock, Lexi Korhonen

Sep 25, 2023

Volkswagen of Duluth responded

Our team certainly works hard to show the pride they take in there work and were glad you noticed. Thank you for the great review!

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