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Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
57 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

18 yrs, 5 mos

Industry Experience

35 yrs, 5 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

4.8

57 Reviews

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57 Reviews of Rob Jensen

April 27, 2025

Dealership Rating
Employee Rating

Dealers very professional and the employees are friendly and are willing to answer any questions you have More

by THUMPER_53597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Brittany Secora, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan, Rachel Svetlik

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Apr 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 17, 2025

Dealership Rating
Employee Rating

Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

by TREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Kulp, Alyson Mohr, Chris Ziegler

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Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

TREY responded

Service Manager Robert Kulp came to speak with me after Alyson showed lack of professional and business ethics. Robet listened to my concerns with lack luster body language, leaning over table, not maintaining eye contact, and moving frequently. I tried to explain the concern about bad business that has been handled here with the customer service, and he said he would handle it. However the tone and body language I read was he did not care either way.

Apr 20, 2025

TREY responded

Customer Service at Russ Darrow has gone Downhill at the Service Department. Sales I would keep at a 5 still from the distance they stayed knowing I need a vehicle, while not pressing my current situation in the repair shop. The lack of care from Service Advisor(s) to Service Manager is not good customer service and showes bad business. I work front ened Customer service, I know what should and should be done and shown to customers from the moment they walk in to the moment they walk out. I hope these issues can be resolved internally and coached to the teams at Russ Darrow to do better.

April 13, 2025

Dealership Rating
Employee Rating

Very convenient, waiting time was reasonable, customer service was great, price was fair. Will definitely e back. More

by BRIANCINDY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Very nice workers. and very clean. I really like it there every one is very friendly More

by AngelMary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan , Deven Kulp 5 stars

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Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks More

by TJBLUESMAN11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Brittany Secora, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Tyler Johnson, Pat Deery, Carissa Ferguson, Adam Odor

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Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

I have done business with Russ Darrow for many years and always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob. More

by RWNORBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Ziegler

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Apr 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

April 09, 2025

Dealership Rating
Employee Rating

Prompt. Kept well informed. Technician was knowledgeable and helpful. Service first class Nice waiting area More

by rdoyle1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk

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Apr 09, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 08, 2025

Dealership Rating
Employee Rating

Good customer service was excellent, work was done completed when said. Always have been reliant. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan

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Apr 08, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

April 05, 2025

Dealership Rating
Employee Rating

They always treat me like I am special there and their new Gm has brought alot of positive energy into the dealer which is very appreciated. More

by dirobcats01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Deery

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Apr 05, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

March 31, 2025

Dealership Rating
Employee Rating

Advisor did a great job communicating with me about my vehicle. The wait time was not terrible. More

by NADIA.HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan

Report | Print
Apr 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com

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