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Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
63 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

18 yrs, 6 mos

Industry Experience

35 yrs, 6 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

4.8

63 Reviews

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63 Reviews of Rob Jensen

June 10, 2025

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Employee Rating

The service department is great! I sent my brother in with my car and the service department sent me a video of my cars inspection. More

by bailway11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 30, 2025

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I couldn't take my vehicle to another place. They always do a good job and they have a great customer service. More

by cruz.elie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Luke Benson, Nathan Swan , Jessica Minor

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May 30, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 30, 2025

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Employee Rating

I worked with Robert in the service department. He did all he could to make sure I was a satisfied customer and things were done on time so I could prepare and be off on my trip as planned.. Very h More

by Hintzer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk

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May 31, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that Rob and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 24, 2025

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Darrow service is always outstanding. My advisor gave me the option of having my part installed painted or not and explained that an additional part also needed to be ordered. He then pro More

by KREDSON1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 22, 2025

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Everyone is always very friendly & helpful. They always go the extra mile every time I’m in. More

by chris@rotre.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan , Jessica Minor

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May 22, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

May 02, 2025

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Very good service and communication are very good too, nice space to wait until the car is ready More

by MAGOCACHI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan , Jessica Minor

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May 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

April 27, 2025

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Dealers very professional and the employees are friendly and are willing to answer any questions you have More

by THUMPER_53597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Brittany Secora, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan, Rachel Svetlik , Jessica Minor

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Apr 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 17, 2025

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Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

by TREY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Robert Kulp, Alyson Mohr, Chris Ziegler

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Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

TREY responded

Service Manager Robert Kulp came to speak with me after Alyson showed lack of professional and business ethics. Robet listened to my concerns with lack luster body language, leaning over table, not maintaining eye contact, and moving frequently. I tried to explain the concern about bad business that has been handled here with the customer service, and he said he would handle it. However the tone and body language I read was he did not care either way.

Apr 20, 2025

TREY responded

Customer Service at Russ Darrow has gone Downhill at the Service Department. Sales I would keep at a 5 still from the distance they stayed knowing I need a vehicle, while not pressing my current situation in the repair shop. The lack of care from Service Advisor(s) to Service Manager is not good customer service and showes bad business. I work front ened Customer service, I know what should and should be done and shown to customers from the moment they walk in to the moment they walk out. I hope these issues can be resolved internally and coached to the teams at Russ Darrow to do better.

April 13, 2025

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Very convenient, waiting time was reasonable, customer service was great, price was fair. Will definitely e back. More

by BRIANCINDY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

April 11, 2025

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Employee Rating

Very nice workers. and very clean. I really like it there every one is very friendly More

by AngelMary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan , Jessica Minor, Deven Kulp 5 stars

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Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

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