Rob Jensen

I've always liked this dealership because you DON'T need an appointment for an oil change. Until yesterday, when Robert told me that appointments were now required, which I found very strange, and I had to an appointment for an oil change. Until yesterday, when Robert told me that appointments were now required, which I found very strange, and I had to schedule one for Saturday. But surprise, I called to ask, and someone told me that scheduling wasn't necessary and that they had an appointment available at 3:30 pm today, 12/03/25. When I returned, Robert, the same one who helped me initially, just stared blankly and said, "Yes, I saw you changed your appointment." When I asked him if he had an appointment available today, he said NO. Russ Darrow, please pay attention to this. I really hate being lied to, and if your workers don't want to work, send them home or at least train them on how your system works because apparently they don't know. More

by JORGE2930 Verified Customer Verified Customer

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The service department kept me updated. The work was done in the time frame that was given. The staff is professional and concerned with the safety of the vehicle. The work was done in the time frame that was given. The staff is professional and concerned with the safety of the vehicle. More

by barb_arah Verified Customer Verified Customer

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The absolute best. Sara is a gem. She found out in just a few minutes what was wrong with my door. I took the van to mobiltyworks THREE TIMES, and they never fixed it. Sara is a gem. She found out in just a few minutes what was wrong with my door. I took the van to mobiltyworks THREE TIMES, and they never fixed it. THANK YOU FOR BEING SO GOOD to this old lady. More

by mwerden Verified Customer Verified Customer

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Always great to receive a call and video showing work being done. I think it inspires confidence being done. I think it inspires confidence More

by moreno.stephanie Verified Customer Verified Customer

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The whole service team is great and goes the extra mile to make sure their customers are satisfied. to make sure their customers are satisfied. More

by Todd D Verified Customer Verified Customer

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Our vehicle was towed to Russ Darrow CDJR because a different dealership incorrectly did an oil change on our new vehicle. Darrow CDJR was able to get our vehicle in for service immediately and fix th different dealership incorrectly did an oil change on our new vehicle. Darrow CDJR was able to get our vehicle in for service immediately and fix the problem the other dealership failed at. Thank you Darrow CDJR service department. You get 10 Gold stars! More

by Mstaedler Verified Customer Verified Customer

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Rob J is always friendly and knowledgeable and treats me with respect. I also like that a video is sent to me of what is being looked at/checked on my vehicle. I always recommend this place to everyone. with respect. I also like that a video is sent to me of what is being looked at/checked on my vehicle. I always recommend this place to everyone. Thank you for not talking down to me just because I am a woman. Love Rob J. Great Customer Service! More

by ANDYPANDA85_2 Verified Customer Verified Customer

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we’re very professional and up-to-date with everything for my vehicle, I would recommend them to other people. for my vehicle, I would recommend them to other people. More

by KHELLENBRAND Verified Customer Verified Customer

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Very kind, wonderful people who know what they are doing. Always answer any questions you may have. Always answer any questions you may have. More

by GFOSSHAGE Verified Customer Verified Customer

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Polite, professional and attentive to my repair needs. Explaining the work required, parts needed and cost. Explaining the work required, parts needed and cost. More

by LANCE.OPTENBERG Verified Customer Verified Customer

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