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Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
71 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

18 yrs, 7 mos

Industry Experience

35 yrs, 7 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

4.8

71 Reviews

Write a Review

71 Reviews of Rob Jensen

July 04, 2025

Dealership Rating
Employee Rating

I had a 11:00 am appointment for a oil change and tire rotation. That took 1 and a half hours .with that being said. I have always been happy with the service. THANK YOU More

by SKIJIM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan

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July 01, 2025

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Employee Rating

Very knowledgeable service advisors. And technicians, they always.gets the job done. And in a timely manner More

by ROCKDRUMMER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan

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Jul 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Chad Ellis chad.ellis@russdarrow.com

June 29, 2025

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Employee Rating

Always friendly and knowledgeable! Would definitely keep going back! I like how they send you a video of what they are working on! More

by ANDYPANDA85_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Chad Ellis chad.ellis@russdarrow.com

June 29, 2025

Dealership Rating
Employee Rating

Always friendly staff, reasonable prices, short wait times. I like the videos they send explaining what is going on and what they did. More

by GIMPYHUNTER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr

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Jun 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

June 27, 2025

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Employee Rating

Great customer service and very caring and knowledgeable staff and team members making sure I was well informed throughout the whole process More

by douglasrutecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 26, 2025

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Employee Rating

The service was great the people were great I like coming to you guys keep up the good work More

by tabarobots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Nathan Swan

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Jun 26, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 22, 2025

Dealership Rating
Employee Rating

They lie and promise things but never fall through . I’ll never buy again from them!!!!! More

by Knorks76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lucas Dendaas

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Jun 25, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 18, 2025

Dealership Rating
Employee Rating

This dealer is great! I had my car fixed here using my warranty. It was not an easy process with the warranty company, but Rob Jensen went above and beyond to get it fixed More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

Fantastic client service dept and the work they do is amazing. Highly recommend taking your vehicle there. More

by andrew@bioonemilwaukee.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Chris Ziegler

Report | Print
Jun 14, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

June 10, 2025

Dealership Rating
Employee Rating

The service department is great! I sent my brother in with my car and the service department sent me a video of my cars inspection. More

by bailway11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com Chad Ellis chad.ellis@russdarrow.com

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