Rob Smith | Page 12

Wood Nissan Lee's Summit responded

That’s exactly what we love to hear—quick, correct, and kind! Thanks so much for the great review. We’re glad our team made your experience smooth and helpful from start to finish. Looking forward to your next visit!

Wood Nissan Lee's Summit responded

Wow—eight years together and still going strong! 🎉 We’re honored to have been part of your car’s journey from day one, and even more excited to hear you’ve officially paid it off—what a huge milestone! Thank you for trusting both our service and sales teams all these years. We truly appreciate your loyalty and look forward to many more miles with you!

Wood Nissan Lee's Summit responded

We're very sorry to hear about your recent experience. It’s clear that the communication around pricing and expectations fell short, and we completely understand your frustration. No customer should leave feeling confused, misled, or disrespected, and we sincerely apologize that this was the case for you. The price difference between what was initially discussed and what was ultimately quoted should have been clearly explained, and any service representative should always treat you with courtesy and respect—especially when questions or concerns come up. That didn’t happen here, and it’s not the level of service we stand for. We’re taking this feedback seriously and will be addressing it internally to prevent similar issues in the future. Thank you for bringing it to our attention—we truly regret that we let you down.

Wood Nissan Lee's Summit responded

Jmw612, we are so pleased you enjoyed your visit to Wood Nissan Of Lee's Summit!

Wood Nissan Lee's Summit responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! It truly means a lot to hear that you feel confident and supported when you visit us. We're honored to be your trusted choice for vehicle care, and we’re grateful for the opportunity to serve you and your family. Please don’t hesitate to reach out whenever you need us — we’re always here to help!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words, Jacki! We’re so glad to hear that Rob took such great care of you and made your experience smooth and informative. We pride ourselves on excellent customer service, and it’s great to know you felt well taken care of. We’ll be sure to pass along your recommendation to Rob—he’ll be thrilled! Thanks again for choosing Wood Nissan, and we look forward to seeing you again soon!

Wood Nissan Lee's Summit responded

We love to hear it! Thanks for trusting us with your vehicle—we know your time is valuable, so we're glad we could knock out that recall and reseal job efficiently and take care of that extra issue while we were at it. Bonus wins! We’ll be sure to pass your kind words along to your advisor—they’ll appreciate the shoutout. Looking forward to helping you again whenever you need us!

Wood Nissan Lee's Summit responded

Thank you so much for the awesome review! We’re thrilled to hear our team made you feel like family—that’s exactly the experience we aim to deliver every time. Fast, reliable, and friendly is the name of the game, and we’re glad it showed. We truly appreciate the recommendation and look forward to seeing you next time you're in!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words about our service department! We’re proud of the team and thrilled to hear they made a great impression. As for sales—we totally get it, “a long minute” can fly by! When the time comes, we’d love the chance to earn your trust there too. Until then, we’re always here if you need us. Thanks again for the feedback!