Rob Young
Rob Young at Regal Acura

Rob Young | Page 4

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6
63 Reviews
4.6

63 Reviews

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63 Reviews of Rob Young

December 19, 2024

Dealership Rating
Employee Rating

Brandon is the best salesperson we’ve had. This is our 6 MDX - between Cincinnati, Orlando and Lakeland, FL. That’s a lot of salespeople to compare him to. Jared (Mgr) made the experience More

by DMHUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Exum , Jared Plummer

Dec 19, 2024

Regal Acura responded

We're delighted to hear that Brandon and Jared made your experience at Regal Acura a memorable one! It's fantastic knowing they stood out among many others. Thank you for choosing us again, enjoy your new MDX!

December 07, 2024

Dealership Rating
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I like coming to Regal for any service I need. Thank you all and Rob for what you do. More

by dazanayaife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Regal Acura responded

Thank you for trusting Regal Acura with your service needs! Rob & the team appreciate your support and look forward to seeing you next time!

December 03, 2024

Dealership Rating
Employee Rating

Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa More

by janetpetrie1
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Megan Barnes, Austin Smith

Dec 04, 2024

Regal Acura responded

Janet, I'm sorry to hear about your disappointing experience with our service department. We strive for efficiency and thoroughness, so it's concerning that we fell short during your visit. Please reach out if you'd like us to address any unresolved issues or discuss this further. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

November 22, 2024

Dealership Rating
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The service is consistently outstanding. The service and admin staff are always professional, pleasant and helpful. More

by ANTHONYD.GADDIS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor , Megan Barnes

November 20, 2024

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I really enjoy coming to have my car serviced at regal. Thanks so much for everything. More

by dazanayaife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 17, 2024

Dealership Rating
Employee Rating

Rob is a great service technician. Stays with you through the entire processeven after the initial service appt. More

by bluckhaupt1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 18, 2024

Dealership Rating
Employee Rating

they did a good job and worked on my car fast but when i got my car back it was dirty on my seat and dirt on my mats More

by Tatiana
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Regal Acura responded

Thank you for your feedback! I’m glad to hear that our team worked quickly on your car, but I apologize for the cleanliness issues you encountered. We strive to return vehicles in excellent condition, and it’s disappointing to know we fell short in this area. I’ll make sure to share your comments with our team so we can improve our cleaning process. If there’s anything else we can do for you, please let us know.

October 05, 2024

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Employee Rating

Great bunch of people working there. Seems to be a very honest group. Kind of like the old days. More

by Greg
Service Price Transparency
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Recommend Dealer
Yes
Oct 15, 2024

Regal Acura responded

We’re glad that the entire staff made you feel welcome. We look forward to serving you always.

September 18, 2024

Dealership Rating
Employee Rating

Great team at Regal Acura Lakeland . Thank you so much for the fast and efficient service. More

by shoema1970
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Regal Acura responded

Thank you!

September 04, 2024

Dealership Rating
Employee Rating

Austin always takes care of my vehicle needs along with Chrissy. I’ve used Regal for my car services many years! Highly recommend Regal for all your vehicle needs. Thank you Regal! More

by Sueilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Cris Aviso, Sonny Glover, Ken Huckabee, Austin Smith, Jeff Soloj

Sep 06, 2024

Regal Acura responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

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