Rob Young
Rob Young at Regal Acura

Rob Young | Page 3

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6
63 Reviews
4.6

63 Reviews

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63 Reviews of Rob Young

May 16, 2025

Dealership Rating
Employee Rating

Service was great although I do have a concern as to if the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer More

by KIMSLIEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Regal Acura responded

Thank you for taking the time to share your concerns. If you wish to discuss your experience further, please reach out to me. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

April 23, 2025

Dealership Rating
Employee Rating

Rob was awesome. This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car More

by cathydodd3
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Apr 24, 2025

Regal Acura responded

Cathy, we're delighted to hear that Rob provided such diligent service during your visit to Regal Acura. It's great knowing he ensured the part was available and ready for your car. Thank you for sharing this experience with us! Safe travels!

March 27, 2025

Dealership Rating
Employee Rating

Appreciate that they have a courtesy car to take you and drop you off if needed. More

by WDEEMER
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman

Mar 27, 2025

Regal Acura responded

Thank you for the glowing review! We appreciate your support! - Regal Acura

March 15, 2025

Dealership Rating
Employee Rating

Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Cris Aviso, Megan Barnes, Jared Plummer, Jeff Soloj

Mar 17, 2025

Regal Acura responded

Thank you!

February 26, 2025

Dealership Rating
Employee Rating

No good service no communication the customer the no back the dealer no good. Custome More

by lymariebonilla7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Megan Barnes

Mar 03, 2025

Regal Acura responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 15, 2025

Dealership Rating
Employee Rating

They overcharge, misdiagnose and lie to their customers. Terrible remedy process. I would not recommend if you care about your financial well-being More

by truthhuntr
Recommend Dealer
No

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac , Megan Barnes

Feb 17, 2025

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

February 11, 2025

Dealership Rating
Employee Rating

The part was not there after I checked and told it was there. Still no phone call on part More

by Kevin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Regal Acura responded

Kevin, I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

December 24, 2024

Dealership Rating
Employee Rating

Went to a get a tire replaced. It took 2 hrs to change one tire. More

by browna426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac , Megan Barnes

Dec 24, 2024

Regal Acura responded

We appreciate your feedback and will share this with the team. Please don't hesitate to reach out if there is anything else we can assist with moving forward. We look forward to earning the fifth star next time! Thank you! - Regal Acura

December 21, 2024

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Employee Rating

Excellent communication. Excellent service. I appreciate the shuttle service. I was able to still work and have my car repaired. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Regal Acura responded

Hi Terry, we're delighted to hear that our communication and shuttle service made your experience at Regal Acura convenient. We look forward to serving you again! Safe travels!

December 21, 2024

Dealership Rating
Employee Rating

Rob took care of all my auto needs in a timely and professional manner. Will continue with Rob as my service contact on my new ZDX. More

by RONALD.AULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Regal Acura responded

Hi Ronald, we're delighted to hear that Rob provided you with excellent service at Regal Acura. We look forward to continuing our support for your new ZDX! Enjoy your new ride!

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