Robert Alvine
Robert Alvine at Premier Subaru

Robert Alvine | Page 14

President and General Manager

Premier Subaru

155 North Main Street
Branford, CT 06405

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183 Reviews

Bob Alvine is the President and General Manager of Premier Subaru. Bob started the business in August, 2000 with the desire to create a Subaru dealership that would consistently exceed the expectations of customers. Bob also wanted a company that was active and invested in the community in which it serves. Bob is a graduate in Finance from the University of Rhode Island (and a Rhody Basketball Fan) and has a MBA from the University of New Haven. Bob started his career in the banking industry and worked in various positions in Commercial Lending and Finance. Bob is active with the University of Rhode Island Alumni Association, The University of New Haven, the Branford Chamber of Commerce (Board Member), the Amity Club of New Haven and other community organizations. Recently, Bob was named to the Board of Directors of the Better Business Bureau of Connecticut.

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183 Reviews

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183 Reviews of Robert Alvine

July 27, 2017

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Employee Rating

Great service! Every one I dealt with went out of their way to help me. I wouldn't go anywhere else. This is the second car my family has purchased here. More

by fisher1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Armistead, Brian Lavin

Jul 28, 2017

Premier Subaru responded

Hello, Thank you for your five star review/rating. I'm glad to hear that so many of our employees were able to assist you successfully. We are extremely grateful for our staff and the services they provide. Thank you for choosing Premier Subaru in Branford & we hope to see you again soon. Best wishes, Bob Alvine, President / GM

July 25, 2017

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Just bought a '15 WRX After running through countless dealerships in search of my "ideal" car, I decided to pay Premier Subaru a visit. The entire staff was very friendly, More

by Tprete21
Recommend Dealer
Yes

Other Employees Tagged: Adam Arsenault, Brian Canell, Sean Gadar

Jul 25, 2017

Premier Subaru responded

Hi Tprete21, The 2015 Subaru WRX was a great choice! Thank you for the five-star review and your kind feedback. I'm happy to hear that Bryan was able to help you successfully. Enjoy your new car! Please let us know if you need anything else. Thank you for coming in! Best, Bob Alvine, President/GM.

July 19, 2017

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Wonderful Highly recommend this dealership. Wonderful experience very accommodating to your needs and wants. Jason worked to get me the car I wanted. Rodney go More

by Cece17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau , Jason Jarkes, David Taylor, Joseph Zerbo

Jul 21, 2017

Premier Subaru responded

Cece17, first of all, thank you so much for taking the time to write a review for us here at Premier Subaru Branford! We are so glad that your entire team was able to make car buying experience easy and enjoyable. Thank you for choosing Premier Subaru Branford and we hope to see you again soon! Best wishes, Bob Alvine, President / GM

July 18, 2017

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Unhelpful Many mishaps, from date of car purchase until recent. When I had an issue with sales, bob was conveniently unavailable. Recently, we reached an impas More

by KARLJANESKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 18, 2017

Premier Subaru responded

Mr. Janesky/We remain very confused by your comments - which, continue to change from email to email. When you picked up your certified vehicle in 2014, you identified a few areas of concerns (primarily dealing with the interior trim pieces). These were remedied by our Service Department and, in July, 2014, you wrote an email acknowledging the repair and applauding our company. We have not heard from you since until now. You had an appointment scheduled for August 1, 2017 for us to look at whatever recently occurred with your vehicle. You indicated to us that you have cancelled this appointment. As written to you in an email this morning, our company remains absolutely willing to assist you with your current vehicle (understanding what may have happened recently since we have nothing on file), or, even facilitating and assisting you in another vehicle through trade assistance of the like. You have rejected each and every overture we made to assist you. We truly have been caught off guard on these issues since, you haven't communicated with us since 2014 - and, that communication was exceedingly positive. So, we don't understand how we reach an impasse or otherwise and, remain willing to meet with you at any time.

Aug 10, 2017

Premier Subaru responded

Mr. Janesky/ As you know - the AAA, Subaru of America and, Premier Subaru attempted to assist you. We are more than willing to assist you - but, you need to bring your vehicle to our dealership to assist you. As you know from our extensive correspondence, our company had not heard from you since 2014 - with the last correspondence being a compliment to our dealership. If you are willing to bring your car to our dealership - we can assist you - otherwise, we wish you the best in the future.

Aug 11, 2017

Premier Subaru responded

Mr. Janesky/ We wish you well in the future.

Aug 07, 2017

KARLJANESKY responded

I prepaid for five express services...used three out of five...three glove boxes fell out after service, dealer took care of first two......I am fearful of using remaining two services.......................In February, dealer replaced rear view mirror with auto dim/compass and did not work........serviced at another dealership and the installation of the mirror was never completed, missing a part........I am reluctant to return to this dealership......I returned after mistakes in the past, but I do not want to dealwith more issues. I found another dealership for the time being.

Aug 11, 2017

KARLJANESKY responded

Response from Premier is untrue. Lack of honesty,lsck of ordinsry care, among reasons to take my business elsewhere

Jul 13, 2018

KARLJANESKY responded

A while back I prepaid for five oil changes. This package gives you a deep discount, so it seemed like a decent value at the time. I have two remaining punches on my card, Since this dealership still owed me two oil changes, I returned with my punch card. I expected to walk in , dealer would punch my card and I would get my car back in 30 - 40 minutes. I was owed these two oil changes and the dealership was paid. As part of this service, this dealer typically checks the cabin air filter, which entails the removal of the glove box, I was going to request the dealer refrain from doing this check as the glove box is poorly designed and in the past there were issues with the plastic tabs breaking. I just wanted the oil change. To my surprise, my card was declined. This punch card is basically a tag that goes on your key ring. It has signs of wear from being carried around , but still has two unpunched areas. I was told the card could not be accepted. I did not anticipate that I would have a problem on this visit, but I did. I . ....... And that is the rest of the story.

June 23, 2017

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Listened to what I was looking for. Another pleasant experience with Premier Subaru. I have purchased many cars from them, and continue to have them service my vehicles. Lucas Pannone wa More

by SubaruFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau , Lucas Pannone

Jun 23, 2017

Premier Subaru responded

Hello, Thank you so much for being a loyal customer. We greatly appreciate your five star review. Lucas & Rodney are both amazing & we are lucky to have them on our team. We appreciate you choosing Premier Subaru in Branford & we hope to see you again soon. Safe travels! Sincerely, Bob Alvine, President/GM

May 28, 2017

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Best place to try and buy a Subaru We have bought 5 Subarus here over the last 12 plus years...Sales and particularly service here are the best.......any hiccoughs are quickly dealt wit More

by mark bluemling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau , Lucas Pannone

May 30, 2017

Premier Subaru responded

Hello Mark, Thank you so much for being a loyal customer. We greatly appreciate it. I am happy to hear you had another excellent car-buying experience with us. Thank you for shopping at Premier Subaru in Branford & we look forward to working with you again soon. Sincerely, Bob Alvine, President/GM

April 28, 2017

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Outstanding Service Lucas (Luke) Pannone exceeded all our expectations of professionalism, knowledge and efficiency. He made our experience simply pleasurable which is n More

by Vales Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lucas Pannone

Apr 28, 2017

Premier Subaru responded

Hello, Thank you for being a loyal customer. We greatly appreciate your review as well as your five star rating. I'm glad to hear so many of our employees were able to assist you successfully. We are extremely grateful for our staff and the services they provide. Thank you for choosing Premier Subaru Branford & we look forward to working with you again soon. Best Wishes, Bob Alvine, President/GM

April 24, 2017

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Very happy I have several things to tell you about Premier! This is my first Subaru purchased at Premier and I believe it won't' be my last!! Luke Pannone was More

by JanieUmbricht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Christiansen, Lucas Pannone, Joseph Zerbo

Apr 24, 2017

Premier Subaru responded

Hello JanieUmbricht. Thank you for your five star review and for taking the time to write to us. I am glad everyone was able to provide an enjoyable car-buying experience. It was a pleasure working with you. Thank you for choosing Premier Subaru Branford. We hope to see you again soon. Sincerely, Bob Alvine, President/GM

April 20, 2017

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New car This is my first Subaru and the buying experience was terrific! All of the Premier employees were friendly and honest, and a pleasure to deal with. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Arsenault, Ted Astarita, David Taylor, Joseph Zerbo

Apr 20, 2017

Premier Subaru responded

Hi Chris. Thank you for taking the time to submit your five star review. Your feedback holds great importance to us. Thank you for choosing Premier Subaru. Please come back again soon. Sincerely, Bob Alvine, President/GM

March 17, 2017

Dealership Rating

Promotion made us make an uninformed decision Our experience purchasing our 2017 Outback was tarnished when after the purchase we realized that features we had on our 2015 Outback were not include More

by Pappy
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Lambert

Mar 20, 2017

Premier Subaru responded

Hello, Your four star review is greatly appreciated. Thank you for contacting us about your experience at Premier Subaru. If we can be of further assistance, do not hesitate to ask. Sincerely, Bob Alvine, President / GM

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