Robert Alvine | Page 16

Incompetent, Rude,Unprofessional, ZERO interest in customer As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Co As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Connecticut.This dealership is an embarrassment to itself, Subaru and to AAA, and it should be removed from their preferred list of vendors. They are incompetent, rude, have zero interest in customer service, and utilize false advertising to draw people in. Then they fail to deliver on their promises, as outlined below: I have a new 2016 Forester with radio problems. 1st, they advertise they have the largest fleet of loaner cars in CT - 20 Cars. Yet, each time I have called to make an appointment and ask for a loaner, I am RUDELY rebuffed, telling me it is at least a 2 week wait. WHY brag and advertise about your HUGE loaner fleet if you are not willing to loan a car? And, each time I have been there, they have 6-8 unused loaners just sitting in their parking lot. On the first visit for radio and a recall, I finally convinced them to give me a loaner. I lost a day's work, and when I got back in my car, the radio was still broken. They were willing to send me away with a still broken radio because obviously they did not test it properly to see if it was working. They offered me a half price detailing if I would come back and let them fix the radio, because they needed a "download" from central Subaru to re-program the radio. They said they would call me in 2-3 days after they got the download - they NEVER DID. Again, it was like pulling teeth to get a loaner for my second visit, but finally they agreed. Again, I lost a day's work. When I got back in my car, I noticed that they had scratched a plastic piece of the console in detailing it, & the radio was still broken. At first Service Mgr Gary Christiansen said he would replace the plastic, then he reneged on his word (as all LIARS do) and said the damage was "My Fault" and they would do nothing. I asked the "Customer Concierge" Barbara Mullen to intervene - she walked away when the conflict was on to "have her lunch." Again, they advertise online and in the shop with a BIG poster with her picture that she is the only "Customer Concierge" in CT, and that" Barb doesn't need to ask for manager approval, she IS a manager." Yet, she told me she "needed to check with the owner" Robert J Alvine / Bob Alvine about assisting me, and he said NO. She also mentioned she was about to go on vacation and didn't have much time to deal my issue. Now they tell me I have to come back for a 3rd attempt to fix the radio, and they will absolutely NOT give me a loaner. I am supposed to sit there and wait and lose another day of work while they TRY to figure out what is wrong after TWO failed attempts. I would never go to them again, or recommend them for anything, and they should be taken off AAA's preferred vendor list. AND Bob Alvine touts online that "The customer is the reason for our existence." I have never felt mire de-valued as a customer. More

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Exceeding Customer Expectation is something we as customers would all like to enjoy but rarely does this happen in real life. The overlays, loose-ends, and missing data in purch is something we as customers would all like to enjoy but rarely does this happen in real life. The overlays, loose-ends, and missing data in purchase(s) as large and complex as a car, are considerable if not notorious, Our purchase(s) doubled the variables by trading two cars instead of one, and the purchase of two new cars in the transaction. Almost immediate to a very prompt delivery, was a steering recall handled well by Subaru, and flawlessly by our sales, service, and administrative team. Communication was continuous and superb. They actually made the exercise, a rather pleasurable experience. I have taught in business schools, and worked in mission critical circumstances all my work career, and can say from experience that these team demonstrated relationships are not common, rather this is an exceptional group that works well together and can actually make it happen, and even in challenging circumstances can exceed the customers expectation,... consistently. . . More

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Good Friendly Knowledgable Dealer My wife, daughter and I fully enjoyed the purchase of our used Subaru Impreza. Our salesman Alex was very thorough and patient. He took the time to g My wife, daughter and I fully enjoyed the purchase of our used Subaru Impreza. Our salesman Alex was very thorough and patient. He took the time to go over every question we threw at him and he did it with class. During the negotiating process we spoke with Dave Taylor and he was very professional. Also want to say a job well done with our financing with Rodney. He should be a stand up comic but it's all good. Getting back to our salesman Alex we never felt rushed and he spent as much time as we needed. All in all a great experience at Premier Subaru. We will be back to your dealership in the future for our next car. P.S. We even met Robert Alvine in the parking lot and enjoyed the conversation. Also found out he's our neighbor. More

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Great Experience at Premier Subaru I have just purchased an Subaru Legacy limited, which I love, and I also enjoyed the buying experience. I emailed ahead to arrange for a test drive an I have just purchased an Subaru Legacy limited, which I love, and I also enjoyed the buying experience. I emailed ahead to arrange for a test drive and Rita set it up the appointment time. From the start, she was very nice and helpful. Herman Winston was the sales person, he was very helpful, friendly, knowledgeable, and very honest. He explained how everything worked, and allowed me to drive at my leasure. He was patient and did not rush me into making a decision. He was not pushy like some other car sales reps I dealt with in the past. It was a first for me! I highly recommend Herman to all of you out there who are considering buying an Subaru, and you can count on him to work with you and give you the best deal possible. Rob Weljkovic handled the financing and found me the best financial deal.And Dave is the manager that gave me the best price, he gave me the price that any Subaru dealer around can't beat it. Overall, Premier Subaru is the most efficient, honest and professional dealer More

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Excellent product presented professionaly by Herman Winsten Excellent experience due to the attention, information given and skill of the salesman Herman Winsten We love our 2011 Subaru Legacy! It was great on Excellent experience due to the attention, information given and skill of the salesman Herman Winsten We love our 2011 Subaru Legacy! It was great on our trip to Florida this month!!!.our next car will be a new Subaru purchased from Herman!!! More

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2016 Subaru Outback Limited I was extremely satisfied buying my 2016 Subaru Outback from Premier Subaru in Branford, CT. My sales person Herman Winston was very knowledgeable of I was extremely satisfied buying my 2016 Subaru Outback from Premier Subaru in Branford, CT. My sales person Herman Winston was very knowledgeable of helping me buy my first ever Subaru. It was such a pleasure to buy there &!no pressure or haggling whatever. I would highly recommend this dealership to my friends & family. I have had the car for one week & it is totally awesome to drive this car. More

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Customer Service...WOW We recently purchased a Subaru Legacy from Premier. Their customer service is incredible and above and beyond anything we would have expected. The ti We recently purchased a Subaru Legacy from Premier. Their customer service is incredible and above and beyond anything we would have expected. The time that they took with us from the beginning of buying our car until we drove it away, was amazing. CARING staff and owner! Dave Taylor, understood all our needs and personally made sure they were met. The customer service was EXCELLENT, top notch! From our sales gal, Helena O'Connell, to meeting with Jeff Irzyk to complete the paper work. A friendly, relaxing, comfortable show room where Bob Alvine, the owner, personally spent time with us. And price, the best we found anywhere! Thank you , for making car buying experience everything we had hoped for! When buying your Subaru, choose PREMIER! More

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My Second Subaru from Premier This is my second Subaru, and my second time buying it from Premier. I traded in my 2012 Forester for a 2014 Outback (my husband is 6'5" and needed a This is my second Subaru, and my second time buying it from Premier. I traded in my 2012 Forester for a 2014 Outback (my husband is 6'5" and needed a larger car; in fact, I just searched for and found my review posted on 3/1/2013 indicating I'd be back for an Outback, lol), and my experience was as pleasant and enjoyable the second time around as it was the first, if not more! I began my adventure online with the help of Rita, both times! Scott sold me my Forester, and now is in Service. John was my salesman when buying the Outback, and he kept me apprised and informed almost every step of the way. My every question and/or concern was answered, and whatever needed attention or following up was done to my complete satisfaction. I also had the pleasure of meeting Bob Alvine, the president, and even spoke with him several times as well. I don't recall ever having met the owner of a dealership before; but Bob was a familiar face by the time I drove off of the lot. That says a lot. Having bought two cars now from Premier, and servicing them at Premier's Branford and Watertown locations, I can say with 1,000% certainty that Premier is a cut above the rest. The vehicle speaks for itself, it's a Subaru; the friendly, professional and accommodating employees of this dealership are what bring me back. As long as I live in Connecticut, with Connecticut's snowy winters, I will own a Subaru. And I will go only to Premier to buy and maintain it. More

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Seamless and Comfortable I did my homework with not only the type of car I wanted but also the people I wanted to buy from. Living in southern connecticut I had plenty of oppo I did my homework with not only the type of car I wanted but also the people I wanted to buy from. Living in southern connecticut I had plenty of opportunity to make a purchase down here but after the proper due diligence I found the best place for me. Ted Astarita and Rich Johnson worked with me and my personal team off the bat to make sure I was comfortable and well informed the entire time. Being a large purchase I included some family members in the decision making process every step of the way. At other dealerships there was not the friendly and at home vibe that we got from Premier, and while this was a highly analytical decision, I also had an emotional buying motive by being shown the proper respect and transparency. Ted was extremely knowledgable and helpful and Rich and Bob Alvine were in touch with us as well to make sure everything moved swimmingly. Being in sales myself it's great to know that what you do is actually appreciated and that is why it's so important that I let others know how great of a dealership and team Premier is. More

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Subaru Crosstrek I'm soo happy with my purchase of the 2015 Subaru Crosstrek at Premier Subaru. They were all friendly and kind. They treated me and my family as their I'm soo happy with my purchase of the 2015 Subaru Crosstrek at Premier Subaru. They were all friendly and kind. They treated me and my family as their family. I've been going around telling anyone that are also looking for a vehicle to go to Premier Subaru. Thank you all again. More

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