Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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4.8
11 Reviews
4.8

11 Reviews

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11 Reviews of Robert Brown

July 02, 2025

Dealership Rating
Employee Rating

I think this was the first day of the changeover. The young, eager salesmen were way too worrisome. We’ve been buying new vehicles there yearly working with Joe Roberts and Frank Wallace. I doubt tha More

by judy.manning98
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Frank Wallace

Jul 03, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your recent experience and understand how important familiarity and trust are when making a purchase. Your loyalty over the years means a great deal to us, and it’s disappointing to know we may have let you down during this transition. Dan Schian, our General Manager, would welcome the chance to speak with you directly and see how we can make things right.

June 27, 2025

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Employee Rating

Tried to charge for a factory warranty to tighten stepsister. Had to call dealer correct More

by No clue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Walt Massey Chevrolet Marion responded

We're sorry to hear about the confusion and appreciate you bringing this to our attention. We’re glad you were able to get it corrected. If there’s anything more we can do to help, please don’t hesitate to reach out.

Jun 28, 2025

Walt Massey Chevrolet Marion responded

Glad to hear you had a smooth and friendly experience—and that you caught the June special! We appreciate you coming in and look forward to seeing you next time!

June 26, 2025

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Employee Rating

On time, neat and clean, friendly I got a June special on oil change yeh!! More

by phyllisoneal39
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

Jun 28, 2025

Walt Massey Chevrolet Marion responded

Awesome to hear everything was timely and tidy—and even better that you scored the June oil change special! We’re glad you had a great visit and hope to see you again soon!

June 26, 2025

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Employee Rating

The service advisors are very courteous and help me with issues and scheduling future service appointments More

by lastcall67
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo, Staci Brawner , Brandon in the service dept

Jun 28, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear our service advisors are taking great care of you and helping with your service needs. Providing courteous and helpful support is what we aim for—thanks for sharing!

June 26, 2025

Dealership Rating
Employee Rating

Very please with overall service of support team recommend Walt Massey to family and friends for buying and serving vehicles More

by jg1459911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide, and we’d appreciate the opportunity to make things right. Please Dan Schian, our General Manager directly so we can look into this and address your concerns.

June 21, 2025

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Employee Rating

I was told to be there at 7:30 for an oil change and to have my window looked at. I was there 3 hours and only the oil change was done by 10:30. I had to go into the office and ask the status because my c More

by jdkbarton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about the delay and lack of communication during your visit. That’s not the experience we aim to provide. Our GM, Dan Schian, would really appreciate the opportunity to speak with you directly to better understand what happened and work toward making it right. We’re also unable to locate a repair order under your name, so please reach out when you can so we can connect the dots and resolve this properly.

June 19, 2025

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Employee Rating

Robert was great to deal with. Got my car back up and running and is like "new". I sure appreciate the service department. More

by ldaniel157
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Walt Massey Chevrolet Marion responded

So glad to hear Robert got your car back up and running like new! We appreciate the shoutout to our service department—they work hard to make sure every vehicle gets the care it needs. Thanks for trusting us!

June 16, 2025

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Employee Rating

Robert has always been excellent to deal with in the service department. He handles all your vehicle concerns More

by jackimom51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Walt Massey Chevrolet Marion responded

Robert truly goes above and beyond, and we're so glad you've had such consistently positive experiences with him. Knowing your vehicle concerns are in good hands makes all the difference—thank you for your trust and continued support!

June 16, 2025

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Employee Rating

Robert has always been great to my family and I. I have always recommended him to others for service. More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wallace, Ana Lugo

Jun 19, 2025

Walt Massey Chevrolet Marion responded

We truly appreciate your continued support and kind words about Robert! It means a lot that you’ve recommended him to others—he’s a valued part of our team, and we’re glad he’s earned your trust.

June 13, 2025

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Employee Rating

This staff has always been great! I love doing business with them and will continue doing business with them! More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear that! Your loyalty means the world to us, and we look forward to continuing to serve you with the same great experience every time.

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