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Robert Brown

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Robert Brown

Robert Brown | Page 3

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors

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4.6

136 Reviews

been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors

Overview Reviews (136) Inventory (103)

Dealership Experience

16 yrs, 4 mos

Industry Experience

47 yrs, 8 mos

Languages Spoken

English

4.6

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Robert Brown

July 02, 2026

Dealership Rating

Employee Rating

Bought 2 vehicles when it was Holly Chev and tires a few years ago. Robert Brown has always been helpful and courteous. years ago. Robert Brown has always been helpful and courteous. More

by Jangoslin

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Brown

Jul 05, 2026 -

Walt Massey Chevrolet Marion responded

Jangoslin, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

July 02, 2026

Dealership Rating

Employee Rating

Treated with courtesy and care and had us out and on our way in a few hours! Great job! way in a few hours! Great job! More

by GregR2262

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 05, 2026 -

Walt Massey Chevrolet Marion responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 29, 2026

Dealership Rating

Employee Rating

Service manager was very easy to work was . Very professional.The service was great and timely. I would recommend Walt Massey chevrolet to anyone. Top notch dealer!!! Top notch service!!! Very professional.The service was great and timely. I would recommend Walt Massey chevrolet to anyone. Top notch dealer!!! Top notch service!!! More

by tbreegle10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 02, 2026 -

Walt Massey Chevrolet Marion responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 28, 2026

Dealership Rating

Employee Rating

Even though I made an online appointment for 9 my vehicle was not even looked at all day ... I finally went and picked it up was not even looked at all day ... I finally went and picked it up More

by Deana2

Verified Customer

Recommend Dealer

Other Employees Tagged: Robert Brown

Jun 29, 2026 -

Walt Massey Chevrolet Marion responded

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (870) 416-3855 when you can so we can address this situation directly. Thank you and have a great day.

June 25, 2026

Dealership Rating

Employee Rating

It was a good visit got to me very quickly Good service fixed the issues I was having fixed the issues I was having More

by artangeletti

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Brown

Jun 28, 2026 -

Walt Massey Chevrolet Marion responded

We are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

June 16, 2026

Dealership Rating

Employee Rating

No hassle On time Understanding your situation Try getting you back up and running as soon as possible getting you back up and running as soon as possible More

by Mbriggs2484

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Brown

Jun 17, 2026 -

Walt Massey Chevrolet Marion responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 03, 2026

Dealership Rating

Employee Rating

I recently took my 2025 Chevrolet Equinox RS to Walt Massey in Marion, AR for an oil change and tire rotation. The service was smooth and hassle-free from start to finish. I was very pleased with the ex Massey in Marion, AR for an oil change and tire rotation. The service was smooth and hassle-free from start to finish. I was very pleased with the experience and would recommend them for routine maintenance! More

by justoya

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Brown

Jun 04, 2026 -

Walt Massey Chevrolet Marion responded

We’re glad to hear your oil change and tire rotation went smoothly! It means a lot to know the visit was hassle-free from start to finish. We appreciate your recommendation and look forward to helping with your next service.

Jun 06, 2026 -

Walt Massey Chevrolet Marion responded

We're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience with the world. Have a great day!

June 03, 2026

Dealership Rating

Employee Rating

I appreciate the service department, keeping me up-to-date on my vehicle. Thank you up-to-date on my vehicle. Thank you More

by EHUNT3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 04, 2026 -

Walt Massey Chevrolet Marion responded

We’re glad our service team kept you up-to-date throughout your visit. We appreciate you trusting us with your vehicle!

Jun 06, 2026 -

Walt Massey Chevrolet Marion responded

We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 01, 2026

Dealership Rating

Employee Rating

Service was preformed as needed. I wish they would have put my lug key and tire bag where they found it rather than where they thought it needed to go. I wish they would have put my lug key and tire bag where they found it rather than where they thought it needed to go. More

by KEITH.CHISM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 01, 2026 -

Walt Massey Chevrolet Marion responded

Thank you for your feedback. We’re glad to hear the service was completed as needed, but we apologize for the inconvenience regarding the placement of your lug key and tire bag. We understand how important it is for personal items to be returned exactly where they were found. Your comments are appreciated and will be shared with our team as we continue working to improve the customer experience. Thank you for giving us the opportunity to service your vehicle.

June 01, 2026

Dealership Rating

Employee Rating

They said it was a free oil change! They pulled my car back and then came back and told me it wasn’t! Very disappointing! Why didn’t they tell me that when I made the appointment or whe They pulled my car back and then came back and told me it wasn’t! Very disappointing! Why didn’t they tell me that when I made the appointment or when I got there before they pulled my car back!!! More

by bodeanbodean29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Jun 02, 2026 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Dan Schian, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (870) 739-7337.

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