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Robert Brown
Robert Brown at Walt Massey Chevrolet Marion

Robert Brown | Page 6

Service Advisor

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

Contact Me
4.6
104 Reviews

been in automotive business since 1979 and i enjoy grilling and playing cornhole and playing pool ,and the outdoors

Dealership Experience

15 yrs, 11 mos

Industry Experience

47 yrs, 3 mos

Languages Spoken

English English

4.6

104 Reviews

Write a Review

104 Reviews of Robert Brown

November 03, 2025

Dealership Rating
Employee Rating

3 months to get my truck repaired under warranty. Excuse after excuse. Empty promises. Put on back burner. More

by RTW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 10, 2025

Walt Massey Chevrolet Marion responded

We’re sorry for the frustration and delays you experienced with your repair. That’s not the kind of service we aim to deliver. Our General Manager, Dan Schian, will be reaching out to discuss your concerns and see how we can make things right.

November 01, 2025

Dealership Rating
Employee Rating

Professional service and treat customer with respect. Seem fair with their prices on repairs and service. More

by ahogan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colton

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Nov 10, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear you felt respected and well taken care of by our team! It’s great knowing our service and pricing met your expectations.

October 30, 2025

Dealership Rating
Employee Rating

Always easy to deal with and get in and out with same day repairs. Recommend to all my friends. More

by dschian78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear our team makes service easy and efficient for you! Thanks for recommending us to your friends—it means a lot.

October 29, 2025

Dealership Rating
Employee Rating

Wonderful service center - good service - Kind people - pleasant workers - clean restrooms.- close to home best service attention More

by Scmarotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Willits

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Nov 10, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear you enjoy the service, friendly team, and convenient location! Thanks for sharing such kind words about your experience.

October 25, 2025

Dealership Rating
Employee Rating

Frank Wallace, James Ford, Jack Hatton and the rest of the Walt Massey team in Marion, Ar were exception every way. When I say they felt like family, they truly felt like family. This vehicle purchase was More

by bjmays01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Frank Wallace , James Ford, Jack Hatton

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Oct 28, 2025

Walt Massey Chevrolet Marion responded

We’re so happy to hear that, and we couldn’t agree more — Frank, James, Jack, and the Marion team are incredible! It’s great to know they made you feel like family and provided such a smooth, fair experience. Thanks for the wonderful recommendation!

October 24, 2025

Dealership Rating
Employee Rating

Robert was very professional and he was able to get problem solved in a timely manner. The only problem is not being able to speak with a person. Automated machine messages were not answered in a time More

by jacquelineyoung55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2025

Walt Massey Chevrolet Marion responded

We’re glad Robert was able to take care of the issue quickly and professionally. We appreciate you sharing your feedback about the phone system — we know how important it is to reach a real person promptly, and we’ll use your input to improve communication moving forward.

October 20, 2025

Dealership Rating
Employee Rating

Inconsistent with follow-ups. Took several appointments to get recalls repaired. Was told items were ordered and they weren’t. More

by trice.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ana service manager

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Oct 24, 2025

Walt Massey Chevrolet Marion responded

We sincerely apologize for the confusion and frustration caused by the recall process. There was a mix-up with the initial part and a breakdown in communication that understandably led to concern. Once identified, our team corrected the issue, ordered the proper part, and ensured it was installed. We also met with you personally to review everything and confirm the repair was completed correctly. We appreciate your patience and the opportunity to make things right.

October 17, 2025

Dealership Rating
Employee Rating

Dealership is close, staff friendly, very knowledgeable on all questions as well as recalls Fantastic More

by hotrod405
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown

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Oct 19, 2025

Walt Massey Chevrolet Marion responded

We’re happy to hear you had such a positive experience with our friendly and knowledgeable team! Thank you for your kind words and for trusting us with your vehicle!

October 16, 2025

Dealership Rating
Employee Rating

Robert in the service dept. is always friendly. My Oil chg is always done timely More

by Jangoslin
Workmanship
Service Time
Recommend Dealer
Yes
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Oct 19, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear Robert consistently provides friendly and efficient service! Thank you for sharing your experience and for continuing to trust us with your vehicle.

October 14, 2025

Dealership Rating
Employee Rating

Very good customer service. Clean facility. I have been a customer for over 15 years. More

by hray77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Taylor Anderson

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Oct 19, 2025

Walt Massey Chevrolet Marion responded

We truly appreciate your loyalty over the past 15 years! It’s wonderful to know you continue to enjoy our customer service and facility. Thank you for your continued trust and support!

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