Robert Buchanan
Robert Buchanan at Criswell Maserati - Alfa Romeo

Robert Buchanan | Page 10

Sales Manager rbuchanan@criswellauto.com

Criswell Maserati - Alfa Romeo

19570 Amaranth Drive
Germantown, MD 20874

Contact Me
5.0
125 Reviews

Sales Manager (240) 252-5800 rbuchanan@criswellauto.com Rob has over 20 years of experience in the automotive industry which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo. He also has an extensive background in the pre-owned market as well as the finance side of things. He resides with his family in Middletown, MD which he has called home for 35 years. In his free time, he enjoys playing golf, fishing, catching an Orioles game, watching a good movie, or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.

Dealership Experience

10 yrs

5.0

125 Reviews

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125 Reviews of Robert Buchanan

December 30, 2016

Dealership Rating
Employee Rating

Straight-Forward, Friendly Reps - Easy Process Everyone here is very helpful and friendly. No-pressure sales and a quick credit process. Short-staffed when I was there but I also cam at the busiest More

by JPham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karifa Mara

Dec 31, 2016

Criswell Maserati - Alfa Romeo responded

JPham, Congrats on your new car! Yes we were a bit busy but it is that time of year and were happy we accommodate. Thanks for the 5 star review. Best regards, The Criswell Maserati Alfa Romeo Team

December 16, 2016

Dealership Rating
Employee Rating

I worked with Karifa Mara and it was a great experience Karifa was very knowledgeable and had a pleasant experience in dealing with Criswell Maserati. Dealer was friendly and there was no pressure. I would More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karifa Mara

Dec 21, 2016

Criswell Maserati - Alfa Romeo responded

MB, Glad to hear we made your experience a pleasant one, that is our goal! We hope you are enjoying your new Italian sculpted piece of art. Best wishes to you and yours this holiday season. The Criswell Maserati Alfa Romeo Team

October 24, 2016

Dealership Rating
Employee Rating

A quick and great experience of my purchase Rob and Chuck are the man in town if you look for specific luxury car like Maserati. It was a great experience ever and professional More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Lewis

Oct 29, 2016

Criswell Maserati - Alfa Romeo responded

KW, From all of us here including Rob and Chuck we thank you for your review. Best regards, The Criswell Maserati Alfa Romeo Team

October 10, 2016

Dealership Rating
Employee Rating

Great experience with my Ghibli SQ4 Purchased my Maserati Ghibli SQ4 from Criswell Maserati two weeks ago. Everything was done over the phone as I was an out of state client. It was a More

by Oriffx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano

Oct 29, 2016

Criswell Maserati - Alfa Romeo responded

Oriffx, Truly great review. We know buying a car is difficult and even more so long distance, so we do our best to make the process just as easy and quick as you feel comfortable with. Hopefully you are enjoying your new Italian hot rod. From Robert, Alberto and the rest of our Team, thank you!! Best regards, The Criswell Maserati Alfa Romeo Team

September 30, 2016

Dealership Rating
Employee Rating

Lease of a new 2017 Maserati Ghlibli We had a great experience in getting the lease of a 2017 Maserati Ghibli from Criswell. The sales representative, Karifa Mara, sales manager Robert B More

by T Sung
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Karifa Mara

Oct 01, 2016

Criswell Maserati - Alfa Romeo responded

T Sung, Thank you for your repeat business and the great review. We do think the Zegna interior really makes your new Ghibli pop!!! This is what car buying is all about, fun and good vibes! Best regards, The Criswell Maserati Alfa Romeo Team

September 07, 2016

Dealership Rating
Employee Rating

Fantastic Experience We had a seamless and quick experience dealing with this dealership in the lease of our new car. They were extremely helpful and provided a great dea More

by kaugusti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Karifa Mara

Sep 12, 2016

Criswell Maserati - Alfa Romeo responded

kaugusti, Thank you for your review. We try and make the process easy and transparent like it should be! We all hope you are enjoying your new Maserati. Best regards, The Criswell Maserati Alfa Romeo Team

August 10, 2016

Dealership Rating
Employee Rating

excellent Customer service Karifa Mara and Rob Buchanan were great to work with. It was easy and effortless. I have purchased several Jaguars in the past. The experience of purc More

by rowens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Karifa Mara

August 06, 2016

Dealership Rating
Employee Rating

A great experience My wife and I had been searching for the right vehicle for a few weeks. We visited a few dealerships but things did not work out. My wife found this v More

by Pleased4X
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alberto Zamorano

Aug 06, 2016

Criswell Maserati - Alfa Romeo responded

Thank you for your kind words on this review. We pride ourselves in creating an atmosphere that makes it easy to do business and are happy to see it working. Robert, Alberto and the rest of us appreciate your business and can't wait to sell you and your wife your next vehicle(s). Best regards, The Criswell Maserati Alfa Romeo Team

August 03, 2016

Dealership Rating
Employee Rating

Chuck and Rob were great! Bought a used car. Both had very easy going personalities and were very knowledgable. Both were very transparent in providing information. When it More

by E F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Lewis, Khristi Zhang

Aug 03, 2016

Criswell Maserati - Alfa Romeo responded

E F, Our goal is to make the car buying process as easy and enjoyable as possible. Thank you for your business and enjoy your new SUV, we will find a good home for your old one. Thanks again, The Criswell Alfa Romeo team.

July 01, 2016

Dealership Rating

Sincere and Genuine. Abiola's approach to his profession is as unique as it is rare. My wife and I were full of questions, concerns and uncertainty at the prospect of More

by Christopher and Dusky
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abiola Akintunde

Jul 02, 2016

Criswell Maserati - Alfa Romeo responded

Christopher and Dusky, Thank you for your 5 star review. You have embodied the experience we try and create with each of our clients. Enjoy your new Quattroporte for years to come. Best wishes from all of us at Criswell Maserati Alfa Romeo

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